{"id":60954,"date":"2023-12-08T20:23:35","date_gmt":"2023-12-08T11:23:35","guid":{"rendered":"https:\/\/monolith.law\/cs\/?p=60954"},"modified":"2024-01-29T15:46:03","modified_gmt":"2024-01-29T06:46:03","slug":"support-obligations-of-vendors-after-system-development","status":"publish","type":"post","link":"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development","title":{"rendered":"Jak\u00e9 jsou povinnosti dodavatele po dokon\u010den\u00ed v\u00fdvoje syst\u00e9mu"},"content":{"rendered":"\n<p>Je dob\u0159e zn\u00e1mo, \u017ee ve v\u00fdvoji syst\u00e9m\u016f nese dodavatel, kter\u00fd je odborn\u00edkem na v\u00fdvoj syst\u00e9m\u016f, &#8220;povinnost \u0159\u00edzen\u00ed projektu&#8221;. Av\u0161ak v pr\u00e1vn\u00edm kontextu je zde tak\u00e9 koncept, kter\u00fd je podobn\u00fd, ale odli\u0161n\u00fd, a to &#8220;povinnost podpory&#8221;. V tomto \u010dl\u00e1nku vysv\u011btl\u00edme tuto &#8220;povinnost podpory&#8221;, p\u0159i\u010dem\u017e zohledn\u00edme i minul\u00e9 soudn\u00ed p\u0159\u00edpady.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Co_je_povinnost_podpory\" title=\"Co je povinnost podpory\">Co je povinnost podpory<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Prehled_povinnosti_podpory\" title=\"P\u0159ehled povinnosti podpory\">P\u0159ehled povinnosti podpory<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Povinnost_podpory_se_stava_problemem_v_podpore_provozu_pro_uzivatele\" title=\"Povinnost podpory se st\u00e1v\u00e1 probl\u00e9mem v podpo\u0159e provozu pro u\u017eivatele\">Povinnost podpory se st\u00e1v\u00e1 probl\u00e9mem v podpo\u0159e provozu pro u\u017eivatele<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Pripad_soudniho_sporu_tykajiciho_se_povinnosti_poskytovani_podpory\" title=\"P\u0159\u00edpad soudn\u00edho sporu t\u00fdkaj\u00edc\u00edho se povinnosti poskytov\u00e1n\u00ed podpory\">P\u0159\u00edpad soudn\u00edho sporu t\u00fdkaj\u00edc\u00edho se povinnosti poskytov\u00e1n\u00ed podpory<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Pripad_kdy_provozovani_uzivatelskych_operaci_bylo_naruseno_v_dobe_systemoveho_testovani\" title=\"P\u0159\u00edpad, kdy provozov\u00e1n\u00ed u\u017eivatelsk\u00fdch operac\u00ed bylo naru\u0161eno v dob\u011b syst\u00e9mov\u00e9ho testov\u00e1n\u00ed\">P\u0159\u00edpad, kdy provozov\u00e1n\u00ed u\u017eivatelsk\u00fdch operac\u00ed bylo naru\u0161eno v dob\u011b syst\u00e9mov\u00e9ho testov\u00e1n\u00ed<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Jak_by_mela_byt_povaha_podpurne_povinnosti_interpretovana\" title=\"Jak by m\u011bla b\u00fdt povaha podp\u016frn\u00e9 povinnosti interpretov\u00e1na?\">Jak by m\u011bla b\u00fdt povaha podp\u016frn\u00e9 povinnosti interpretov\u00e1na?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Podpurna_povinnost_jeste_neni_jasnym_konceptem\" title=\"Podp\u016frn\u00e1 povinnost je\u0161t\u011b nen\u00ed jasn\u00fdm konceptem\">Podp\u016frn\u00e1 povinnost je\u0161t\u011b nen\u00ed jasn\u00fdm konceptem<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Podpurna_povinnost_neni_neomezene_uznavana\" title=\"Podp\u016frn\u00e1 povinnost nen\u00ed neomezen\u011b uzn\u00e1v\u00e1na\">Podp\u016frn\u00e1 povinnost nen\u00ed neomezen\u011b uzn\u00e1v\u00e1na<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Podstata_podpurne_povinnosti_by_mela_byt_zvazena_spolecne_s_povinnosti_uzivatele_spolupracovat\" title=\"Podstata podp\u016frn\u00e9 povinnosti by m\u011bla b\u00fdt zv\u00e1\u017eena spole\u010dn\u011b s povinnost\u00ed u\u017eivatele spolupracovat\">Podstata podp\u016frn\u00e9 povinnosti by m\u011bla b\u00fdt zv\u00e1\u017eena spole\u010dn\u011b s povinnost\u00ed u\u017eivatele spolupracovat<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/monolith.law\/cs\/it\/support-obligations-of-vendors-after-system-development\/#Shrnuti\" title=\"Shrnut\u00ed\">Shrnut\u00ed<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Co_je_povinnost_podpory\"><\/span>Co je povinnost podpory<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prehled_povinnosti_podpory\"><\/span>P\u0159ehled povinnosti podpory<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V p\u0159\u00edpad\u011b povinnost\u00ed, kter\u00e9 dodavatel nese v\u016f\u010di u\u017eivateli, je typick\u00fdm p\u0159\u00edkladem povinnost \u0159\u00edzen\u00ed projektu. Tato povinnost byla opakovan\u011b zm\u00edn\u011bna v minul\u00fdch soudn\u00edch p\u0159\u00edpadech a postupn\u011b se ust\u00e1lila. Jedn\u00e1 se o koncept, kter\u00fd shrnuje povinnosti, kter\u00e9 dodavatel jako odborn\u00edk na v\u00fdvoj syst\u00e9m\u016f nese v\u016f\u010di cel\u00e9mu projektu.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/project-management-duties\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/project-management-duties[ja]<\/a><\/p>\n\n\n\n<p>Povinnost \u0159\u00edzen\u00ed projektu je velmi zn\u00e1m\u00fdm pr\u00e1vn\u00edm term\u00ednem v oblasti v\u00fdvoje syst\u00e9m\u016f a nepochybn\u011b je to hlavn\u00ed povinnost, kterou dodavatel p\u0159eb\u00edr\u00e1. Nicm\u00e9n\u011b, n\u011bkter\u00e9 soudn\u00ed p\u0159\u00edpady uzn\u00e1vaj\u00ed existenci povinnosti, kter\u00e1 se li\u0161\u00ed od povinnosti \u0159\u00edzen\u00ed projektu, a to jako &#8220;povinnost podpory&#8221;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Povinnost_podpory_se_stava_problemem_v_podpore_provozu_pro_uzivatele\"><\/span>Povinnost podpory se st\u00e1v\u00e1 probl\u00e9mem v podpo\u0159e provozu pro u\u017eivatele<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Co tedy je povinnost podpory? A pro\u010d je to n\u011bco, co je ozna\u010dov\u00e1no jin\u00fdm n\u00e1zvem ne\u017e povinnost \u0159\u00edzen\u00ed projektu? Povinnost podpory se obvykle st\u00e1v\u00e1 probl\u00e9mem po dokon\u010den\u00ed v\u00fdvoje syst\u00e9mu. Projekt v\u00fdvoje syst\u00e9mu je &#8220;v\u00fdvoj&#8221;, tak\u017ee z\u00e1kladn\u00ed my\u0161lenkou je, \u017ee projekt kon\u010d\u00ed, jakmile je syst\u00e9m, kter\u00fd m\u00e1 b\u00fdt vytvo\u0159en, dokon\u010den. To znamen\u00e1, \u017ee projekt v\u00fdvoje syst\u00e9mu za\u010d\u00edn\u00e1 t\u00edm, \u017ee se jasn\u011b definuje, co m\u00e1 b\u00fdt syst\u00e9m (definice po\u017eadavk\u016f), a kon\u010d\u00ed t\u00edm, \u017ee se ov\u011b\u0159\u00ed, zda byl syst\u00e9m skute\u010dn\u011b vytvo\u0159en (testov\u00e1n\u00ed nebo p\u0159ijet\u00ed). Pokud jde o proces p\u0159ijet\u00ed, podrobn\u011b se zab\u00fdv\u00e1me pr\u00e1vn\u00edmi probl\u00e9my, kter\u00e9 se \u010dasto vyskytuj\u00ed v t\u00e9to f\u00e1zi, v n\u00e1sleduj\u00edc\u00edm \u010dl\u00e1nku, s ohledem na to, \u017ee m\u00e1 d\u016fle\u017eit\u00fd v\u00fdznam jako &#8220;konec projektu v\u00fdvoje syst\u00e9mu&#8221;.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/estimated-inspection-of-system-development\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/estimated-inspection-of-system-development[ja]<\/a><\/p>\n\n\n\n<p>Av\u0161ak, i kdy\u017e je projekt v\u00fdvoje syst\u00e9mu ch\u00e1p\u00e1n jako samotn\u00fd proces v\u00fdvoje nov\u00e9ho syst\u00e9mu, je samoz\u0159ejm\u00e9, \u017ee vyvinut\u00fd syst\u00e9m bude pot\u00e9 vyu\u017e\u00edv\u00e1n v provozu. Jin\u00fdmi slovy, m\u016f\u017ee se zd\u00e1t nesmysln\u00e9 \u0159\u00edci, \u017ee &#8220;jako\u017eto strana, kter\u00e1 se zab\u00fdv\u00e1 pouze v\u00fdvojem, sta\u010d\u00ed, kdy\u017e syst\u00e9m vytvo\u0159\u00edme&#8221;, ani\u017e bychom se v\u016fbec zab\u00fdvali t\u00edm, jak bude syst\u00e9m po jeho v\u00fdvoji vyu\u017e\u00edv\u00e1n. S ohledem na tyto okolnosti se v minul\u00fdch soudn\u00edch p\u0159\u00edpadech stala ot\u00e1zkou, zda by dodavatel, kter\u00fd se zab\u00fdv\u00e1 v\u00fdvojem syst\u00e9mu, nem\u011bl n\u00e9st ur\u010ditou povinnost podpory provozu. Jin\u00fdmi slovy, ot\u00e1zka je, zda by povinnosti, kter\u00e9 dodavatel nese v r\u00e1mci smlouvy o v\u00fdvoji syst\u00e9mu, nem\u011bly zahrnovat tak\u00e9 povinnosti souvisej\u00edc\u00ed s podporou provozu po v\u00fdvoji. Proto\u017ee podpora provozu nen\u00ed sou\u010d\u00e1st\u00ed samotn\u00e9ho procesu v\u00fdvoje, je pravd\u011bpodobn\u00e9, \u017ee se za\u010dalo pou\u017e\u00edvat ozna\u010den\u00ed &#8220;povinnost podpory&#8221; k jeho odli\u0161en\u00ed od povinnosti \u0159\u00edzen\u00ed projektu.<br> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pripad_soudniho_sporu_tykajiciho_se_povinnosti_poskytovani_podpory\"><\/span>P\u0159\u00edpad soudn\u00edho sporu t\u00fdkaj\u00edc\u00edho se povinnosti poskytov\u00e1n\u00ed podpory<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2019\/09\/shutterstock_729665095-1024x717.jpg\" alt=\"\" class=\"wp-image-4650\" \/><figcaption class=\"wp-element-caption\">Povinnost poskytov\u00e1n\u00ed podpory ze strany dodavatele m\u016f\u017ee zahrnovat tak\u00e9 obdob\u00ed a\u017e do zah\u00e1jen\u00ed provozu u\u017eivatelem.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pripad_kdy_provozovani_uzivatelskych_operaci_bylo_naruseno_v_dobe_systemoveho_testovani\"><\/span>P\u0159\u00edpad, kdy provozov\u00e1n\u00ed u\u017eivatelsk\u00fdch operac\u00ed bylo naru\u0161eno v dob\u011b syst\u00e9mov\u00e9ho testov\u00e1n\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V n\u00e1sleduj\u00edc\u00edm citovan\u00e9m rozsudku se jedn\u00e1 o p\u0159\u00edpad, kdy u\u017eivatel nebyl schopen vyu\u017e\u00edvat syst\u00e9m tak, jak p\u016fvodn\u011b p\u0159edpokl\u00e1dal, b\u011bhem syst\u00e9mov\u00e9ho testov\u00e1n\u00ed p\u0159ed zah\u00e1jen\u00edm provozu syst\u00e9mu, a v d\u016fsledku toho u\u017eivatel nakonec vzdal provoz syst\u00e9mu. Tento p\u0159\u00edpad se t\u00fdkal probl\u00e9m\u016f p\u0159i zah\u00e1jen\u00ed provozu ze strany u\u017eivatele, a ot\u00e1zkou bylo, jak od\u016fvodnit odpov\u011bdnost dodavatele na z\u00e1klad\u011b p\u0159edchoz\u00ed smlouvy o v\u00fdvoji syst\u00e9mu. V\u00fdsledkem bylo, \u017ee byla uzn\u00e1na n\u00e1roky u\u017eivatele na n\u00e1hradu \u0161kody a jako d\u016fvod bylo uvedeno &#8220;poru\u0161en\u00ed povinnosti poskytov\u00e1n\u00ed podpory&#8221;.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>I <u>Poru\u0161en\u00ed povinnosti poskytov\u00e1n\u00ed podpory<\/u><br>(A) Z\u00e1stupce \u017ealobce po\u017e\u00e1dal \u017ealovan\u00e9ho dne 14. \u010dervence 1997 (rok Heisei 9), aby &#8220;<u>nejen vytvo\u0159il syst\u00e9m, ale tak\u00e9 se postaral o to, aby spr\u00e1vn\u011b fungoval a\u017e do konce.<\/u>&#8221; a &#8220;<u>jsme laici, tak\u017ee pokud plat\u00edme vysokou cenu, chceme, aby syst\u00e9m fungoval a\u017e do konce.<\/u>&#8220;. Na to \u017ealovan\u00fd vysv\u011btlil, \u017ee je mo\u017en\u00e9 vytvo\u0159it syst\u00e9m, kter\u00fd dos\u00e1hne c\u00edl\u016f \u017ealobce, a sl\u00edbil, \u017ee poskytne podporu a\u017e do doby, kdy syst\u00e9m bude spr\u00e1vn\u011b fungovat. T\u00edmto byla mezi \u017ealobcem a \u017ealovan\u00fdm uzav\u0159ena dohoda, \u017ee \u017ealovan\u00fd poskytne podporu a\u017e do doby, kdy \u017ealobce bude schopen spr\u00e1vn\u011b vyu\u017e\u00edvat syst\u00e9m.<br>Je z\u0159ejm\u00e9, \u017ee \u017ealovan\u00fd m\u00e1 povinnost poskytovat podporu \u017ealobci, proto\u017ee v r\u00e1mci <u>platby za smlouvu o v\u00fdvoji syst\u00e9mu<\/u> byla za polo\u017eku &#8220;podpora p\u0159i zav\u00e1d\u011bn\u00ed bal\u00ed\u010dku&#8221; \u00fa\u010dtov\u00e1na <u>\u010d\u00e1stka 1 726 000<\/u> a v <u>nab\u00eddce<\/u> bylo uvedeno, \u017ee &#8220;pozdr\u017eovac\u00ed poplatek za \u0161est m\u011bs\u00edc\u016f po zaveden\u00ed je zdarma&#8221; a v dokumentu s n\u00e1zvem &#8220;O podpo\u0159e SE v budoucnosti (intern\u00ed materi\u00e1l pro jedn\u00e1n\u00ed)&#8221; bylo potvrzeno, \u017ee je mo\u017en\u00e9 z\u00edskat podporu SE pro &#8220;vytvo\u0159en\u00ed postupu zaveden\u00ed (pl\u00e1n)&#8221; a &#8220;pr\u00e1ci na ov\u011b\u0159ov\u00e1n\u00ed dat\/provozu&#8221; pro \u010derstv\u00e9 objedn\u00e1vky.<\/p>\n\n\n\n<p>(B) A konkr\u00e9tn\u011b, povinnost poskytov\u00e1n\u00ed podpory, kterou \u017ealovan\u00fd m\u00e1 v\u016f\u010di \u017ealobci, zahrnuje alespo\u0148 do doby, kdy \u017ealobce za\u010dne pln\u011b vyu\u017e\u00edvat syst\u00e9m, to, \u017ee \u017ealovan\u00fd poskytne \u017ealobci \u2460<u>vhodn\u00e9 rady ohledn\u011b provozu syst\u00e9mu<\/u>, \u2461<u>\u00fa\u010dast na provozn\u00edch testech a reakci na probl\u00e9my se syst\u00e9mem, kter\u00e9 vznikly b\u011bhem provozn\u00edch test\u016f<\/u>, \u2462<u>zlep\u0161en\u00ed syst\u00e9mu v reakci na v\u00fdsledky provozn\u00edch test\u016f<\/u>, \u2463<u>v\u00fduku pro oper\u00e1tory<\/u>.<br>Ale \u017ealovan\u00fd, i kdy\u017e se vyskytlo mnoho probl\u00e9m\u016f b\u011bhem provozn\u00edch test\u016f, <u>ne\u0159e\u0161il je v\u00e1\u017en\u011b<\/u>, tvrdil, \u017ee je to probl\u00e9m dovednost\u00ed oper\u00e1tor\u016f, a <u>po\u017eadoval pouze n\u00e1klady na v\u00fduku oper\u00e1tor\u016f, ani\u017e by poskytl \u017ealobci jakoukoli vhodnou podporu sm\u011b\u0159uj\u00edc\u00ed k pln\u00e9mu provozu.<\/u> <\/p>\n<cite>Rozsudek pobo\u010dky Hachioji tokijsk\u00e9ho okresn\u00edho soudu ze dne 5. listopadu 2003 (rok Heisei 15)<\/cite><\/blockquote>\n\n\n\n<p>V tomto rozsudku se slovo &#8220;podpora&#8221; objevuje asi t\u0159icetkr\u00e1t v cel\u00e9m textu, v\u010detn\u011b obsahu. Je z\u0159ejm\u00e9, \u017ee byl dosa\u017een z\u00e1v\u011br po pe\u010dliv\u00e9m zv\u00e1\u017een\u00ed konkr\u00e9tn\u00edch okolnost\u00ed p\u0159\u00edpadu, v\u010detn\u011b zaznamen\u00e1n\u00ed hlasu u\u017eivatele po\u017eaduj\u00edc\u00edho n\u00e1le\u017eitou podporu v textu rozsudku. Dal\u0161\u00edmi body, na kter\u00e9 bychom m\u011bli zvl\u00e1\u0161t\u011b upozornit p\u0159i pochopen\u00ed tohoto p\u0159\u00edpadu, jsou:<\/p>\n\n\n\n<ul>\n<li>Poru\u0161en\u00ed povinnosti poskytov\u00e1n\u00ed podpory je pova\u017eov\u00e1no za &#8220;neproveden\u00ed z\u00e1vazku&#8221;, a proto byla na\u0159\u00edzena n\u00e1hrada \u0161kody vznikl\u00e9 v d\u016fsledku toho.<\/li>\n\n\n\n<li>Po celou dobu rozsudku nebylo ani jednou pou\u017eito slovo &#8220;povinnost \u0159\u00edzen\u00ed projektu&#8221;.<\/li>\n<\/ul>\n\n\n\n<p>Je z\u0159ejm\u00e9, \u017ee se sna\u017e\u00ed zach\u00e1zet s t\u00edm jako s povinnost\u00ed smlouvy, kter\u00e1 je zahrnuta v smlouv\u011b o v\u00fdvoji syst\u00e9mu, i kdy\u017e je to jin\u00fd koncept ne\u017e \u0159\u00edzen\u00ed projektu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jak_by_mela_byt_povaha_podpurne_povinnosti_interpretovana\"><\/span>Jak by m\u011bla b\u00fdt povaha podp\u016frn\u00e9 povinnosti interpretov\u00e1na?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2019\/09\/shutterstock_333450689-1024x652.jpg\" alt=\"\" class=\"wp-image-4656\" \/><figcaption class=\"wp-element-caption\">Je t\u0159eba zv\u00e1\u017eit v\u00fdvoj a provoz syst\u00e9mu s podporou u\u017eivatel\u016f.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Podpurna_povinnost_jeste_neni_jasnym_konceptem\"><\/span>Podp\u016frn\u00e1 povinnost je\u0161t\u011b nen\u00ed jasn\u00fdm konceptem<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jak bylo uvedeno v p\u0159edchoz\u00edch soudn\u00edch p\u0159\u00edpadech, dodavatel, kter\u00fd vyv\u00edj\u00ed syst\u00e9m, by m\u011bl tak\u00e9 poskytnout nezbytnou podporu, aby u\u017eivatel mohl syst\u00e9m spustit. Av\u0161ak podp\u016frn\u00e1 povinnost nem\u00e1 tak bohatou sb\u00edrku soudn\u00edch rozhodnut\u00ed jako povinnost \u0159\u00edzen\u00ed projektu a neexistuje mnoho zp\u016fsob\u016f, jak pochopit jej\u00ed skute\u010dnou podstatu. Zejm\u00e9na term\u00edn &#8220;podpora&#8221; s\u00e1m o sob\u011b zahrnuje probl\u00e9m, \u017ee nen\u00ed zcela jasn\u00e9, co konkr\u00e9tn\u011b by m\u011blo b\u00fdt provedeno.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Podpurna_povinnost_neni_neomezene_uznavana\"><\/span>Podp\u016frn\u00e1 povinnost nen\u00ed neomezen\u011b uzn\u00e1v\u00e1na<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Nav\u00edc, v\u00fd\u0161e uveden\u00fd rozsudek, kter\u00fd uznal poru\u0161en\u00ed podp\u016frn\u00e9 povinnosti dodavatele, tak\u00e9 uk\u00e1zal velmi d\u016fle\u017eit\u00fd bod.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Ob\u017ealovan\u00fd je podle smlouvy o d\u00edlo povinen poskytnout \u017ealobci ur\u010ditou podporu pot\u0159ebnou pro provoz syst\u00e9mu, kter\u00fd pro n\u011bj vytvo\u0159il a dodal. Nicm\u00e9n\u011b, jej\u00ed obsah nen\u00ed takov\u00fd, jak tvrd\u00ed \u017ealobce, \u017ee by poskytoval ve\u0161kerou podporu zdarma, dokud \u017ealobce nebude schopen provozovat tento syst\u00e9m, bez ohledu na dobu.<\/p>\n<cite>Rozsudek Hachi\u014dji pobo\u010dky Tokijsk\u00e9ho okresn\u00edho soudu ze dne 5. listopadu 2003 (rok 15 Heisei)<\/cite><\/blockquote>\n\n\n\n<p>Je mo\u017en\u00e9, \u017ee bylo pouk\u00e1z\u00e1no na to, \u017ee pokud je hlavn\u00ed \u010d\u00e1st\u00ed p\u0159ijat\u00e9 pr\u00e1ce v\u00fdvoj syst\u00e9mu, pak by m\u011bla b\u00fdt tak\u00e9 omezen\u00ed na to, co by m\u011blo b\u00fdt provedeno jako podpora pro n\u00e1sledn\u00fd provoz. V tomto rozsudku jsou tak\u00e9 n\u011bkter\u00e9 charakteristick\u00e9 body, jako je citace hlasu u\u017eivatele, kter\u00fd po\u017eaduje podporu v textu rozsudku, zm\u00ednka o obsahu p\u0159edchoz\u00edho odhadu a zm\u00ednka o existenci speci\u00e1ln\u00ed dohody o poskytov\u00e1n\u00ed podpory. Jin\u00fdmi slovy, s ohledem na to, \u017ee pokud se koncept podp\u016frn\u00e9 povinnosti neomezen\u011b roz\u0161i\u0159uje, bude to znamenat velkou z\u00e1t\u011b\u017e pro dodavatele, je pravd\u011bpodobn\u00e9, \u017ee byl z\u00e1m\u011brem prov\u00e9st ur\u010ditou opatrnost p\u0159i uzn\u00e1n\u00ed poru\u0161en\u00ed povinnosti.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Podstata_podpurne_povinnosti_by_mela_byt_zvazena_spolecne_s_povinnosti_uzivatele_spolupracovat\"><\/span>Podstata podp\u016frn\u00e9 povinnosti by m\u011bla b\u00fdt zv\u00e1\u017eena spole\u010dn\u011b s povinnost\u00ed u\u017eivatele spolupracovat<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Co se t\u00fd\u010de dosavadn\u00ed diskuse, lze \u0159\u00edci, \u017ee jde o ot\u00e1zku, &#8220;jak by m\u011bli u\u017eivatel\u00e9 a dodavatel\u00e9 sd\u00edlet pracovn\u00ed z\u00e1t\u011b\u017e v po\u010d\u00e1te\u010dn\u00ed f\u00e1zi provozu v\u00fdvoje syst\u00e9mu&#8221;. To zahrnuje jist\u011b slo\u017eit\u00fd probl\u00e9m, do jak\u00e9 m\u00edry m\u00e1 dodavatel pr\u00e1vn\u00ed povinnost p\u0159i zah\u00e1jen\u00ed provozu od smlouvy o &#8220;v\u00fdvoji&#8221;. Z\u00e1rove\u0148 je t\u0159eba \u0159\u00edci, \u017ee je siln\u00fd trend vy\u017eadovat rozhodnut\u00ed na z\u00e1klad\u011b konkr\u00e9tn\u00edch okolnost\u00ed.<\/p>\n\n\n\n<p>Av\u0161ak, jak\u00e1 je skute\u010dn\u00e1 podstata podp\u016frn\u00e9 povinnosti, kterou m\u00e1 dodavatel, m\u016f\u017ee b\u00fdt jasn\u011bj\u0161\u00ed, pokud porozum\u00edme povinnosti u\u017eivatele spolupracovat.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/user-obligatory-cooporation\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/user-obligatory-cooporation[ja]<\/a><\/p>\n\n\n\n<p>\u00dasil\u00ed o zlep\u0161en\u00ed pr\u00e1ce pomoc\u00ed nov\u00e9ho syst\u00e9mu je v prvn\u00ed \u0159ad\u011b spole\u010dnou prac\u00ed dodavatele, kter\u00fd je odborn\u00edkem na technologii, a u\u017eivatele, kter\u00fd m\u00e1 znalosti o pr\u00e1ci ve spole\u010dnosti. Proto se domn\u00edv\u00e1me, \u017ee i v p\u0159\u00edpad\u011b takzvan\u00e9 podp\u016frn\u00e9 povinnosti, pokud u\u017eivatel jasn\u011b ur\u010d\u00ed, co by m\u011bl \u0159e\u0161it v r\u00e1mci &#8220;pln\u011bn\u00ed povinnosti spolupr\u00e1ce&#8221;, rozsah se \u010dasto samo\u010dinn\u011b stanov\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Shrnuti\"><\/span>Shrnut\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-text-align-left\">V tomto \u010dl\u00e1nku jsme se zam\u011b\u0159ili na z\u00e1klady projektov\u00e9ho managementu a uspo\u0159\u00e1dali jsme informace o takzvan\u00e9 &#8220;povinnosti podpory&#8221;, kter\u00e1 je odvozena od projektov\u00e9ho managementu. I kdy\u017e koncept povinnosti podpory st\u00e1le obsahuje mnoho nejasnost\u00ed, d\u016fle\u017eit\u00e9 pro jeho pochopen\u00ed jsou z\u00e1kladn\u00ed ot\u00e1zky, jako je &#8220;povinnost projektov\u00e9ho managementu&#8221; a &#8220;povinnost spolupr\u00e1ce&#8221;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Je dob\u0159e zn\u00e1mo, \u017ee ve v\u00fdvoji syst\u00e9m\u016f nese dodavatel, kter\u00fd je odborn\u00edkem na v\u00fdvoj syst\u00e9m\u016f, &#8220;povinnost \u0159\u00edzen\u00ed projektu&#8221;. Av\u0161ak v pr\u00e1vn\u00edm kontextu je zde tak\u00e9 koncept, kter\u00fd je podobn\u00fd, ale  [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":62467,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[19,31],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/60954"}],"collection":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/comments?post=60954"}],"version-history":[{"count":3,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/60954\/revisions"}],"predecessor-version":[{"id":62498,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/60954\/revisions\/62498"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media\/62467"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media?parent=60954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/categories?post=60954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/tags?post=60954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}