{"id":61038,"date":"2023-12-08T20:24:21","date_gmt":"2023-12-08T11:24:21","guid":{"rendered":"https:\/\/monolith.law\/cs\/?p=61038"},"modified":"2024-03-30T13:24:04","modified_gmt":"2024-03-30T04:24:04","slug":"customer-complaint-return-legal-effect","status":"publish","type":"post","link":"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect","title":{"rendered":"Nen\u00ed mo\u017en\u00e9 vr\u00e1tit zbo\u017e\u00ed ozna\u010den\u00e9 jako 'Bez reklamac\u00ed, bez vr\u00e1cen\u00ed'? Vysv\u011btlen\u00ed pr\u00e1vn\u00ed platnosti"},"content":{"rendered":"\n<p>\u010casto se na webov\u00fdch str\u00e1nk\u00e1ch pro prodej z druh\u00e9 ruky nebo na auk\u010dn\u00edch str\u00e1nk\u00e1ch setk\u00e1v\u00e1me s v\u00fdrazy jako &#8220;Bez reklamac\u00ed, bez vr\u00e1cen\u00ed zbo\u017e\u00ed, pros\u00edm&#8221;. Co to znamen\u00e1, pokud je takov\u00e1to pozn\u00e1mka uvedena v popisu zbo\u017e\u00ed? Znamen\u00e1 to, \u017ee kupuj\u00edc\u00ed nem\u016f\u017ee v \u017e\u00e1dn\u00e9m p\u0159\u00edpad\u011b uplatnit reklamaci nebo vr\u00e1tit zbo\u017e\u00ed?<\/p>\n\n\n\n<p>Zde vysv\u011btl\u00edme pr\u00e1vn\u00ed d\u016fsledky uveden\u00ed &#8220;Bez reklamac\u00ed, bez vr\u00e1cen\u00ed zbo\u017e\u00ed&#8221;.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Pozor_na_ucinnost_specialnich_dohod\" title=\"Pozor na \u00fa\u010dinnost speci\u00e1ln\u00edch dohod\">Pozor na \u00fa\u010dinnost speci\u00e1ln\u00edch dohod<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Kdy_je_platna_klauzule_bez_reklamaci_a_vraceni\" title=\"Kdy je platn\u00e1 klauzule bez reklamac\u00ed a vr\u00e1cen\u00ed\">Kdy je platn\u00e1 klauzule bez reklamac\u00ed a vr\u00e1cen\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Bez_reklamaci_a_vraceni_a_nesoulad_smlouvy\" title=\"Bez reklamac\u00ed a vr\u00e1cen\u00ed a nesoulad smlouvy\">Bez reklamac\u00ed a vr\u00e1cen\u00ed a nesoulad smlouvy<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Body_a_kupujici_by_meli_venovat_pozornost\" title=\"Body a kupuj\u00edc\u00ed by m\u011bli v\u011bnovat pozornost\">Body a kupuj\u00edc\u00ed by m\u011bli v\u011bnovat pozornost<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Bez_reklamaci_a_vraceni_a_prodavajici\" title=\"Bez reklamac\u00ed a vr\u00e1cen\u00ed a prod\u00e1vaj\u00edc\u00ed\">Bez reklamac\u00ed a vr\u00e1cen\u00ed a prod\u00e1vaj\u00edc\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Upozorneni_na_%E2%80%9Cbez_reklamaci_a_vraceni%E2%80%9D\" title=\"Upozorn\u011bn\u00ed na &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;\">Upozorn\u011bn\u00ed na &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Shrnuti\" title=\"Shrnut\u00ed\">Shrnut\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-complaint-return-legal-effect\/#Predstaveni_opatreni_nasi_kancelare\" title=\"P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e\">P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"Pozor na \u00fa\u010dinnost speci\u00e1ln\u00edch dohod\"><span class=\"ez-toc-section\" id=\"Pozor_na_ucinnost_specialnich_dohod\"><\/span>Pozor na \u00fa\u010dinnost speci\u00e1ln\u00edch dohod<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Kdy je platn\u00e1 klauzule bez reklamac\u00ed a vr\u00e1cen\u00ed\"><span class=\"ez-toc-section\" id=\"Kdy_je_platna_klauzule_bez_reklamaci_a_vraceni\"><\/span>Kdy je platn\u00e1 klauzule bez reklamac\u00ed a vr\u00e1cen\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud prod\u00e1vaj\u00edc\u00ed u produktu uv\u00e1d\u00ed &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;, obecn\u011b se p\u0159edpokl\u00e1d\u00e1, \u017ee prod\u00e1vaj\u00edc\u00ed souhlas\u00ed pouze s nab\u00eddkami od lid\u00ed, kte\u0159\u00ed souhlas\u00ed s t\u00edm, \u017ee nep\u0159ij\u00edmaj\u00ed \u017e\u00e1dn\u00e9 reklamace a nevrac\u00ed zbo\u017e\u00ed. To lze pova\u017eovat za prohl\u00e1\u0161en\u00ed prod\u00e1vaj\u00edc\u00edho, \u017ee &#8220;nebude n\u00e9st z\u00e1ru\u010dn\u00ed odpov\u011bdnost&#8221; (japonsk\u00fd ob\u010dansk\u00fd z\u00e1kon\u00edk, \u010dl\u00e1nek 572).<\/p>\n\n\n\n<p>Nenosit z\u00e1ru\u010dn\u00ed odpov\u011bdnost znamen\u00e1, \u017ee prod\u00e1vaj\u00edc\u00ed (prod\u00e1vaj\u00edc\u00ed) je osvobozen od odpov\u011bdnosti v p\u0159\u00edpad\u011b, \u017ee prod\u00e1van\u00fd produkt neodpov\u00edd\u00e1 smlouv\u011b v ohledu na druh, kvalitu nebo mno\u017estv\u00ed. Nap\u0159\u00edklad, m\u016f\u017ee b\u00fdt uvedeno &#8220;Jde o \u0161rot, pros\u00edm bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221; nebo &#8220;Je to star\u0161\u00ed v\u011bc, pros\u00edm bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;, nebo m\u016f\u017ee b\u00fdt jednodu\u0161e uvedeno &#8220;Pros\u00edm bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;. Takov\u00e9 speci\u00e1ln\u00ed dohody jsou v z\u00e1sad\u011b platn\u00e9. Pokud je uvedeno &#8220;Jde o \u0161rot, pros\u00edm bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;, prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee b\u00fdt osvobozen od odpov\u011bdnosti za nefunk\u010dnost produktu.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-3.jpg\" alt=\"\" class=\"wp-image-42952\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Bez reklamac\u00ed a vr\u00e1cen\u00ed a nesoulad smlouvy\"><span class=\"ez-toc-section\" id=\"Bez_reklamaci_a_vraceni_a_nesoulad_smlouvy\"><\/span>Bez reklamac\u00ed a vr\u00e1cen\u00ed a nesoulad smlouvy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Av\u0161ak, i kdy\u017e je uvedeno &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;, tato speci\u00e1ln\u00ed dohoda nen\u00ed v\u017edy platn\u00e1 a jej\u00ed \u00fa\u010dinnost se posuzuje na z\u00e1klad\u011b konkr\u00e9tn\u00edch okolnost\u00ed.<\/p>\n\n\n\n<p>V novelizovan\u00e9m ob\u010dansk\u00e9m z\u00e1kon\u00edku, kter\u00fd vstoupil v platnost 1. dubna 2020 (rok 2020 podle gregori\u00e1nsk\u00e9ho kalend\u00e1\u0159e), byl term\u00edn &#8220;vada&#8221; nahrazen term\u00ednem &#8220;nesoulad smlouvy&#8221;. Definice &#8220;vady&#8221; byla &#8220;nem\u00e1 obvyklou kvalitu nebo v\u00fdkon, nebo nem\u00e1 kvalitu nebo v\u00fdkon stanoven\u00fd smlouvou&#8221;, zat\u00edmco &#8220;nesoulad smlouvy&#8221; je definov\u00e1n jako &#8220;n\u011bco, co neodpov\u00edd\u00e1 obsahu smlouvy v ohledu na druh, kvalitu nebo mno\u017estv\u00ed&#8221;. Tak\u017ee podstatn\u00fd obsah je t\u00e9m\u011b\u0159 stejn\u00fd.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Ob\u010dansk\u00fd z\u00e1kon\u00edk (Pr\u00e1vo kupuj\u00edc\u00edho na dodate\u010dn\u00e9 pln\u011bn\u00ed)<\/p>\n\n\n\n<p>\u010cl\u00e1nek 562: Pokud p\u0159edan\u00fd p\u0159edm\u011bt neodpov\u00edd\u00e1 obsahu smlouvy v ohledu na druh, kvalitu nebo mno\u017estv\u00ed, m\u016f\u017ee kupuj\u00edc\u00ed po\u017eadovat od prod\u00e1vaj\u00edc\u00edho dodate\u010dn\u00e9 pln\u011bn\u00ed smlouvy prost\u0159ednictv\u00edm opravy p\u0159edm\u011btu, dod\u00e1n\u00ed n\u00e1hradn\u00edho p\u0159edm\u011btu nebo dod\u00e1n\u00ed chyb\u011bj\u00edc\u00ed \u010d\u00e1sti. Av\u0161ak, pokud to nep\u0159edstavuje nespravedlivou z\u00e1t\u011b\u017e pro kupuj\u00edc\u00edho, m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed dodate\u010dn\u011b splnit smlouvu jin\u00fdm zp\u016fsobem ne\u017e t\u00edm, kter\u00fd po\u017eadoval kupuj\u00edc\u00ed.<\/p>\n<\/blockquote>\n\n\n\n<p>Takto, z pr\u00e1vn\u00edho hlediska, kdy\u017e je uzav\u0159ena smlouva o prodeji zbo\u017e\u00ed, prod\u00e1vaj\u00edc\u00ed nese odpov\u011bdnost za &#8220;nesoulad smlouvy&#8221;. Konkr\u00e9tn\u011b, pokud prod\u00e1vaj\u00edc\u00ed nedostate\u010dn\u011b vysv\u011btlil kvalitu prodan\u00e9ho zbo\u017e\u00ed (nap\u0159\u00edklad zn\u00e1m\u00e9 \u0161kr\u00e1bance nebo \u0161p\u00ednu), nebo pokud prod\u00e1vaj\u00edc\u00ed v\u011bd\u011bl, \u017ee mno\u017estv\u00ed zbo\u017e\u00ed je nedostate\u010dn\u00e9, ale nep\u0159edal tuto informaci kupuj\u00edc\u00edmu a provedl transakci, nebude osvobozen od odpov\u011bdnosti.<\/p>\n\n\n\n<p>Pokud existuj\u00ed v\u00fd\u0161e uveden\u00e9 skute\u010dnosti, prod\u00e1vaj\u00edc\u00ed nem\u016f\u017ee b\u00fdt osvobozen od odpov\u011bdnosti, i kdy\u017e je uvedeno &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;. Kupuj\u00edc\u00ed m\u016f\u017ee po\u017eadovat zru\u0161en\u00ed smlouvy nebo n\u00e1hradu \u0161kody na z\u00e1klad\u011b odpov\u011bdnosti za nespln\u011bn\u00ed z\u00e1vazku (japonsk\u00fd ob\u010dansk\u00fd z\u00e1kon\u00edk, \u010dl\u00e1nek 564), a m\u016f\u017ee tak\u00e9 po\u017eadovat dodate\u010dn\u00e9 pln\u011bn\u00ed smlouvy prost\u0159ednictv\u00edm opravy p\u0159edm\u011btu, dod\u00e1n\u00ed n\u00e1hradn\u00edho p\u0159edm\u011btu nebo dod\u00e1n\u00ed chyb\u011bj\u00edc\u00ed \u010d\u00e1sti, nebo sn\u00ed\u017een\u00ed kupn\u00ed ceny (japonsk\u00fd ob\u010dansk\u00fd z\u00e1kon\u00edk, \u010dl\u00e1nky 562 a 563). V n\u011bkter\u00fdch p\u0159\u00edpadech m\u016f\u017ee b\u00fdt tak\u00e9 mo\u017en\u00e9 zru\u0161en\u00ed smlouvy kv\u016fli omylu nebo podvodu (japonsk\u00fd ob\u010dansk\u00fd z\u00e1kon\u00edk, \u010dl\u00e1nky 95 odstavec 1 a 2, \u010dl\u00e1nek 96 odstavec 1).<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/defect-warranty-liability\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/defect-warranty-liability[ja]<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-2.jpg\" alt=\"\" class=\"wp-image-42951\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u58f2\u4e3b\u3068\u8cb7\u4e3b\u304c\u7559\u610f\u3059\u3079\u304d\u70b9\"><span class=\"ez-toc-section\" id=\"Body_a_kupujici_by_meli_venovat_pozornost\"><\/span>Body a kupuj\u00edc\u00ed by m\u011bli v\u011bnovat pozornost<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u30ce\u30fc\u30af\u30ec\u30fc\u30e0-\u30ce\u30fc\u30ea\u30bf\u30fc\u30f3\u3068\u58f2\u4e3b\"><span class=\"ez-toc-section\" id=\"Bez_reklamaci_a_vraceni_a_prodavajici\"><\/span>Bez reklamac\u00ed a vr\u00e1cen\u00ed a prod\u00e1vaj\u00edc\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Kdy\u017e spot\u0159ebitel nakupuje zbo\u017e\u00ed od podnikatele, tedy kdy\u017e prod\u00e1vaj\u00edc\u00ed, kter\u00fd stanov\u00ed &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;, nen\u00ed jednotlivec, ale podnikatel, jak se pak s touto dolo\u017ekou &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221; zach\u00e1z\u00ed?<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Z\u00e1kon o spot\u0159ebitelsk\u00fdch smlouv\u00e1ch (neplatnost ustanoven\u00ed o osvobozen\u00ed podnikatele od odpov\u011bdnosti za \u0161kody)<\/p>\n\n\n\n<p>\u010cl\u00e1nek 8: N\u00e1sleduj\u00edc\u00ed ustanoven\u00ed spot\u0159ebitelsk\u00fdch smluv jsou neplatn\u00e1.<\/p>\n\n\n\n<p>1. Ustanoven\u00ed, kter\u00e9 zcela osvobozuje podnikatele od odpov\u011bdnosti za \u0161kody vznikl\u00e9 spot\u0159ebiteli v d\u016fsledku nespln\u011bn\u00ed z\u00e1vazk\u016f podnikatele, nebo kter\u00e9 ud\u011bluje podnikateli pravomoc rozhodnout o existenci t\u00e9to odpov\u011bdnosti<\/p>\n\n\n\n<p>2. Ustanoven\u00ed, kter\u00e9 \u010d\u00e1ste\u010dn\u011b osvobozuje podnikatele od odpov\u011bdnosti za \u0161kody vznikl\u00e9 spot\u0159ebiteli v d\u016fsledku nespln\u011bn\u00ed z\u00e1vazk\u016f podnikatele (omezeno na p\u0159\u00edpady zp\u016fsoben\u00e9 \u00famysln\u00fdm jedn\u00e1n\u00edm nebo hrubou nedbalost\u00ed podnikatele, jeho z\u00e1stupce nebo zam\u011bstnance), nebo kter\u00e9 ud\u011bluje podnikateli pravomoc rozhodnout o rozsahu t\u00e9to odpov\u011bdnosti<\/p>\n<\/blockquote>\n\n\n\n<p>Pokud prod\u00e1vaj\u00edc\u00ed spad\u00e1 do kategorie podnikatel\u016f, je povinen p\u0159i nab\u00edzen\u00ed zbo\u017e\u00ed zobrazovat na reklam\u011b speci\u00e1ln\u00ed ustanoven\u00ed o z\u00e1konn\u00e9m pr\u00e1vu na vr\u00e1cen\u00ed zbo\u017e\u00ed a odpov\u011bdnosti v p\u0159\u00edpad\u011b, \u017ee existuje takov\u00e9 speci\u00e1ln\u00ed ustanoven\u00ed, podle z\u00e1kona o specifick\u00e9m obchodn\u00edm obchodu. Krom\u011b toho, pokud jde o zobrazen\u00ed informac\u00ed o vr\u00e1cen\u00ed, je t\u0159eba jasn\u011b ur\u010dit, zda se jedn\u00e1 o zvl\u00e1\u0161tn\u00ed ustanoven\u00ed o z\u00e1konn\u00e9m pr\u00e1vu na vr\u00e1cen\u00ed, zvl\u00e1\u0161tn\u00ed ustanoven\u00ed o odpov\u011bdnosti, nebo oboj\u00ed. I kdyby bylo jasn\u00e9, \u017ee ozna\u010den\u00ed &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221; m\u00e1 v\u00fdznam jak pro zvl\u00e1\u0161tn\u00ed ustanoven\u00ed o z\u00e1konn\u00e9m pr\u00e1vu na vr\u00e1cen\u00ed, tak pro zvl\u00e1\u0161tn\u00ed ustanoven\u00ed o odpov\u011bdnosti, pokud je prod\u00e1vaj\u00edc\u00ed podnikatel a spot\u0159ebitel je kupuj\u00edc\u00ed, zvl\u00e1\u0161tn\u00ed ustanoven\u00ed &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221; jako ustanoven\u00ed o odpov\u011bdnosti, kter\u00e9 zcela osvobozuje od povinnosti n\u00e1hrady \u0161kody a vylu\u010duje pr\u00e1vo na odstoupen\u00ed od smlouvy, je podle \u010dl\u00e1nku 8 z\u00e1kona o spot\u0159ebitelsk\u00fdch smlouv\u00e1ch v z\u00e1sad\u011b neplatn\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u30ce\u30fc\u30af\u30ec\u30fc\u30e0-\u30ce\u30fc\u30ea\u30bf\u30fc\u30f3\u306e\u6ce8\u610f\u70b9\"><span class=\"ez-toc-section\" id=\"Upozorneni_na_%E2%80%9Cbez_reklamaci_a_vraceni%E2%80%9D\"><\/span>Upozorn\u011bn\u00ed na &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Na tr\u017ei\u0161t\u00edch a internetov\u00fdch aukc\u00edch se zbo\u017e\u00ed kupuje bez mo\u017enosti ho vid\u011bt nebo se ho dotknout, tak\u017ee prod\u00e1vaj\u00edc\u00ed se m\u016f\u017ee setkat s reklamacemi jako &#8220;zbo\u017e\u00ed bylo po\u0161kozeno pozd\u011bji&#8221; nebo &#8220;nen\u00ed to, co jsem \u010dekal&#8221;, nebo m\u016f\u017ee b\u00fdt po\u017eadov\u00e1no vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n\n\n\n<p>Proto prod\u00e1vaj\u00edc\u00ed sni\u017euje riziko st\u00ed\u017enost\u00ed a vr\u00e1cen\u00ed t\u00edm, \u017ee jasn\u011b uv\u00e1d\u00ed &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;. A\u010dkoli je to u\u017eite\u010dn\u00e1 strategie, \u010dasto doch\u00e1z\u00ed k probl\u00e9m\u016fm mezi prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm.<\/p>\n\n\n\n<p>Prod\u00e1vaj\u00edc\u00ed mus\u00ed jasn\u011b sd\u011blit kupuj\u00edc\u00edmu o po\u0161kozen\u00ed nebo poruch\u00e1ch zbo\u017e\u00ed p\u0159edem, jinak m\u016f\u017ee b\u00fdt &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221; neplatn\u00e9. I kdy\u017e se prod\u00e1vaj\u00edc\u00edmu m\u016f\u017ee zd\u00e1t, \u017ee jde o drobnost, pro kupuj\u00edc\u00edho to m\u016f\u017ee b\u00fdt d\u016fle\u017eit\u00e9. Bezpe\u010dn\u011bj\u0161\u00ed je sd\u011blit v\u0161echny potenci\u00e1ln\u011b problematick\u00e9 aspekty, ani\u017e byste n\u011bco skr\u00fdvali.<\/p>\n\n\n\n<p>Kupuj\u00edc\u00ed by m\u011bl v\u017edy zkontrolovat, zda je nastavena dolo\u017eka &#8220;bez reklamac\u00ed a vr\u00e1cen\u00ed&#8221;. Pokud je takov\u00e1 dolo\u017eka nastavena, pak je v z\u00e1sad\u011b nemo\u017en\u00e9 pozd\u011bji uplatnit odpov\u011bdnost. Je d\u016fle\u017eit\u00e9 se co nejv\u00edce dotazovat na po\u0161kozen\u00ed nebo poruchy zbo\u017e\u00ed a pochopit stav zbo\u017e\u00ed p\u0159ed n\u00e1kupem.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-4.jpg\" alt=\"\" class=\"wp-image-42953\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u307e\u3068\u3081\"><span class=\"ez-toc-section\" id=\"Shrnuti\"><\/span>Shrnut\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tr\u017en\u00ed objem transakc\u00ed mezi u\u017eivateli se ka\u017ed\u00fdm rokem neust\u00e1le roz\u0161i\u0159uje.<\/p>\n\n\n\n<p>Speci\u00e1ln\u00ed dohoda o &#8220;bez n\u00e1rok\u016f, bez vr\u00e1cen\u00ed&#8221; byla vymy\u0161lena s c\u00edlem uspokojit ob\u011b strany &#8211; prod\u00e1vaj\u00edc\u00edho a kupuj\u00edc\u00edho, a aby byla transakce \u00fasp\u011b\u0161n\u011b uzav\u0159ena k oboustrann\u00e9 spokojenosti. Je tedy \u017e\u00e1douc\u00ed, aby transakce mezi u\u017eivateli prob\u00edhaly zdrav\u011b a ob\u011b strany byly spokojen\u00e9.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/c2c-platform-business-responsibility\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/c2c-platform-business-responsibility[ja]<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u5f53\u4e8b\u52d9\u6240\u306b\u3088\u308b\u5bfe\u7b56\u306e\u3054\u6848\u5185\"><span class=\"ez-toc-section\" id=\"Predstaveni_opatreni_nasi_kancelare\"><\/span>P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pr\u00e1vnick\u00e1 kancel\u00e1\u0159 Monolis je odborn\u00edkem na IT, zejm\u00e9na na internet a pr\u00e1vo. V posledn\u00edch letech se st\u00e1le v\u00edce zvy\u0161uje pot\u0159eba pr\u00e1vn\u00ed kontroly v oblasti internetov\u00fdch aukc\u00ed a aplikac\u00ed pro voln\u00fd trh. Na\u0161e kancel\u00e1\u0159 analyzuje pr\u00e1vn\u00ed rizika souvisej\u00edc\u00ed s ji\u017e zah\u00e1jen\u00fdmi nebo pl\u00e1novan\u00fdmi podnikatelsk\u00fdmi aktivitami na z\u00e1klad\u011b r\u016fzn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f a usiluje o jejich legalizaci bez zastaven\u00ed podnik\u00e1n\u00ed, pokud je to mo\u017en\u00e9. Podrobnosti jsou uvedeny v n\u00e1sleduj\u00edc\u00edm \u010dl\u00e1nku.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/practices\/corporate\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/practices\/corporate[ja]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u010casto se na webov\u00fdch str\u00e1nk\u00e1ch pro prodej z druh\u00e9 ruky nebo na auk\u010dn\u00edch str\u00e1nk\u00e1ch setk\u00e1v\u00e1me s v\u00fdrazy jako &#8220;Bez reklamac\u00ed, bez vr\u00e1cen\u00ed zbo\u017e\u00ed, pros\u00edm&#8221;. Co to znamen\u00e1, pokud je takov\u00e1to pozn\u00e1 [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":64047,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[25,24],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/61038"}],"collection":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/comments?post=61038"}],"version-history":[{"count":2,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/61038\/revisions"}],"predecessor-version":[{"id":64048,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/61038\/revisions\/64048"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media\/64047"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media?parent=61038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/categories?post=61038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/tags?post=61038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}