{"id":61039,"date":"2023-12-08T20:24:21","date_gmt":"2023-12-08T11:24:21","guid":{"rendered":"https:\/\/monolith.law\/cs\/?p=61039"},"modified":"2024-03-29T18:18:50","modified_gmt":"2024-03-29T09:18:50","slug":"system-maintenance-contract-commentary","status":"publish","type":"post","link":"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary","title":{"rendered":"Jak\u00e9 klauzule by m\u011bly b\u00fdt zahrnuty do smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu? Vysv\u011btlen\u00ed kl\u00ed\u010dov\u00fdch bod\u016f"},"content":{"rendered":"\n<p>St\u00e1v\u00e1 se samoz\u0159ejmost\u00ed, \u017ee podnikatelsk\u00e9 aktivity prov\u00e1d\u00edme pomoc\u00ed syst\u00e9m\u016f vyvinut\u00fdch jin\u00fdmi spole\u010dnostmi. Nicm\u00e9n\u011b, syst\u00e9m nen\u00ed po jeho zaveden\u00ed hotov. Je nutn\u00e9 prov\u00e1d\u011bt \u00fadr\u017ebu, aby se \u0159e\u0161ily probl\u00e9my nebo chyby, kter\u00e9 se mohou objevit po zaveden\u00ed. Tyto \u00fadr\u017eebn\u00e9 pr\u00e1ce jsou obvykle outsourcov\u00e1ny. <\/p>\n\n\n\n<p>V tomto \u010dl\u00e1nku se zam\u011b\u0159\u00edme na ty, kte\u0159\u00ed zva\u017euj\u00ed uzav\u0159en\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu, a\u0165 u\u017e jde o podnikatele nebo in\u017een\u00fdry. Vysv\u011btl\u00edme, jak\u00e9 klauzule by m\u011bly b\u00fdt do smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu za\u010dlen\u011bny a na co byste m\u011bli d\u00e1vat pozor. <\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Co_je_smlouva_o_udrzbe_systemu\" title=\"Co je smlouva o \u00fadr\u017eb\u011b syst\u00e9mu\">Co je smlouva o \u00fadr\u017eb\u011b syst\u00e9mu<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Priklady_konkretnich_ukolu_udrzby_systemu\" title=\"P\u0159\u00edklady konkr\u00e9tn\u00edch \u00fakol\u016f \u00fadr\u017eby syst\u00e9mu\">P\u0159\u00edklady konkr\u00e9tn\u00edch \u00fakol\u016f \u00fadr\u017eby syst\u00e9mu<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Body_na_ktere_je_treba_dbat_pri_vytvareni_a_posuzovani_smlouvy_o_udrzbe_systemu\" title=\"Body na kter\u00e9 je t\u0159eba db\u00e1t p\u0159i vytv\u00e1\u0159en\u00ed a posuzov\u00e1n\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu\">Body na kter\u00e9 je t\u0159eba db\u00e1t p\u0159i vytv\u00e1\u0159en\u00ed a posuzov\u00e1n\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Jasne_definovat_rozsah_cile\" title=\"Jasn\u011b definovat rozsah c\u00edle\">Jasn\u011b definovat rozsah c\u00edle<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Jasne_definovat_cilove_operace\" title=\"Jasn\u011b definovat c\u00edlov\u00e9 operace\">Jasn\u011b definovat c\u00edlov\u00e9 operace<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Jasne_definovat_casovy_ramec_a_metodu_pro_udrzbu\" title=\"Jasn\u011b definovat \u010dasov\u00fd r\u00e1mec a metodu pro \u00fadr\u017ebu\">Jasn\u011b definovat \u010dasov\u00fd r\u00e1mec a metodu pro \u00fadr\u017ebu<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Hlavni_ustanoveni_smlouvy_o_udrzbe_systemu_a_jejich_vyklad\" title=\"Hlavn\u00ed ustanoven\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu a jejich v\u00fdklad\">Hlavn\u00ed ustanoven\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu a jejich v\u00fdklad<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Ustanoveni_o_odmene\" title=\"Ustanoven\u00ed o odm\u011bn\u011b\">Ustanoven\u00ed o odm\u011bn\u011b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Ustanoveni_o_zachovani_tajnosti\" title=\"Ustanoven\u00ed o zachov\u00e1n\u00ed tajnosti\">Ustanoven\u00ed o zachov\u00e1n\u00ed tajnosti<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Ustanoveni_o_ochrane_osobnich_udaju\" title=\"Ustanoven\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f\">Ustanoven\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Ustanoveni_o_pracovisti\" title=\"Ustanoven\u00ed o pracovi\u0161ti\">Ustanoven\u00ed o pracovi\u0161ti<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Ustanoveni_o_nahrade_skody\" title=\"Ustanoven\u00ed o n\u00e1hrad\u011b \u0161kody\">Ustanoven\u00ed o n\u00e1hrad\u011b \u0161kody<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Shrnuti\" title=\"Shrnut\u00ed\">Shrnut\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/system-maintenance-contract-commentary\/#Predstaveni_opatreni_nasi_kancelare\" title=\"P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e\">P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Co_je_smlouva_o_udrzbe_systemu\"><\/span>Co je smlouva o \u00fadr\u017eb\u011b syst\u00e9mu<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Smlouva o \u00fadr\u017eb\u011b syst\u00e9mu je dohoda t\u00fdkaj\u00edc\u00ed se \u00fadr\u017eby syst\u00e9mu.<\/p>\n\n\n\n<p>\u00dadr\u017eba syst\u00e9mu znamen\u00e1 opravu probl\u00e9m\u016f nebo chyb, kter\u00e9 mohou v syst\u00e9mu vzniknout, a obnoven\u00ed jeho norm\u00e1ln\u00edho stavu.<\/p>\n\n\n\n<p>Term\u00edn, kter\u00fd se \u010dasto pou\u017e\u00edv\u00e1 spole\u010dn\u011b s \u00fadr\u017ebou syst\u00e9mu, je provoz syst\u00e9mu. Provoz syst\u00e9mu znamen\u00e1 udr\u017eov\u00e1n\u00ed syst\u00e9mu v norm\u00e1ln\u00edm stavu a zabr\u00e1n\u011bn\u00ed vzniku probl\u00e9m\u016f nebo chyb.<\/p>\n\n\n\n<p>Vzhledem k povaze syst\u00e9m\u016f je \u010dast\u00e9 v\u00fdskyt chyb nebo probl\u00e9m\u016f, a \u00fadr\u017eba syst\u00e9mu je proto d\u016fle\u017eitou \u010dinnost\u00ed pro udr\u017een\u00ed syst\u00e9mu v norm\u00e1ln\u00edm provozu.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/dataloss-risk-and-measures\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/dataloss-risk-and-measures[ja]<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/laws-concerning-disputes-and-troubles-at-the-system-operation-stage\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/laws-concerning-disputes-and-troubles-at-the-system-operation-stage[ja]<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Priklady_konkretnich_ukolu_udrzby_systemu\"><\/span>P\u0159\u00edklady konkr\u00e9tn\u00edch \u00fakol\u016f \u00fadr\u017eby syst\u00e9mu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Konkr\u00e9tn\u00ed \u00fakoly \u00fadr\u017eby syst\u00e9mu zahrnuj\u00ed nap\u0159\u00edklad z\u00e1lohov\u00e1n\u00ed syst\u00e9mu a opravy p\u0159i v\u00fdskytu probl\u00e9m\u016f.<\/p>\n\n\n\n<p>Z\u00e1lohov\u00e1n\u00ed syst\u00e9mu znamen\u00e1 duplikaci dat v syst\u00e9mu jako p\u0159\u00edpravu na po\u0161kozen\u00ed dat zp\u016fsoben\u00e9 chybami nebo probl\u00e9my, a ulo\u017een\u00ed t\u011bchto dat na jin\u00e9m \u00falo\u017ei\u0161ti.<\/p>\n\n\n\n<p>Opravy p\u0159i v\u00fdskytu probl\u00e9m\u016f znamenaj\u00ed odstran\u011bn\u00ed probl\u00e9m\u016f, kter\u00e9 se v syst\u00e9mu vyskytly, a obnoven\u00ed norm\u00e1ln\u00edho fungov\u00e1n\u00ed syst\u00e9mu.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2021\/11\/system-maintenance-contract-commentary-1.jpg\" alt=\"\" class=\"wp-image-38207\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Body_na_ktere_je_treba_dbat_pri_vytvareni_a_posuzovani_smlouvy_o_udrzbe_systemu\"><\/span>Body na kter\u00e9 je t\u0159eba db\u00e1t p\u0159i vytv\u00e1\u0159en\u00ed a posuzov\u00e1n\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pokud syst\u00e9m p\u0159estane fungovat kv\u016fli chyb\u00e1m nebo chyb\u00e1m, m\u016f\u017ee to zp\u016fsobit v\u00e1\u017en\u00e9 probl\u00e9my v provozu firmy, a \u00fadr\u017eba syst\u00e9mu je tedy velmi d\u016fle\u017eitou \u010dinnost\u00ed.<\/p>\n\n\n\n<p>Aby byla \u00fadr\u017eba syst\u00e9mu prov\u00e1d\u011bna spr\u00e1vn\u011b, je d\u016fle\u017eit\u00e9 uzav\u0159\u00edt smlouvu o \u00fadr\u017eb\u011b syst\u00e9mu s pevn\u00fdm obsahem.<\/p>\n\n\n\n<p>N\u00ed\u017ee vysv\u011btl\u00edme body, na kter\u00e9 je t\u0159eba db\u00e1t p\u0159i smlouv\u011b o \u00fadr\u017eb\u011b syst\u00e9mu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jasne_definovat_rozsah_cile\"><\/span>Jasn\u011b definovat rozsah c\u00edle<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>I kdy\u017e mluv\u00edme obecn\u011b o syst\u00e9mu, existuj\u00ed r\u016fzn\u00e9 typy syst\u00e9m\u016f a jejich rozsah je tak\u00e9 r\u016fzn\u00fd.<\/p>\n\n\n\n<p>Pokud nen\u00ed jasn\u011b definov\u00e1n rozsah c\u00edle syst\u00e9mu, m\u016f\u017ee doj\u00edt k neshod\u00e1m v ch\u00e1p\u00e1n\u00ed mezi zadavatelem a p\u0159\u00edjemcem a m\u016f\u017ee doj\u00edt k probl\u00e9m\u016fm.<\/p>\n\n\n\n<p>Proto je d\u016fle\u017eit\u00e9 jasn\u011b definovat rozsah c\u00edle \u00fadr\u017eby v smlouv\u011b o \u00fadr\u017eb\u011b syst\u00e9mu.<\/p>\n\n\n\n<p>Co se t\u00fd\u010de klauzul\u00ed o rozsahu c\u00edle, m\u016f\u017eete nap\u0159\u00edklad stanovit n\u00e1sleduj\u00edc\u00ed klauzule.<\/p>\n\n\n\n<p>\u010cl\u00e1nek \u25cf (\u00da\u010del)<br>Zadavatel pov\u011b\u0159uje p\u0159\u00edjemce \u00fadr\u017ebou syst\u00e9mu \u25cf\u25cf\u25cf\u25cf (d\u00e1le jen &#8220;tento syst\u00e9m&#8221;), kter\u00fd je pou\u017e\u00edv\u00e1n pro z\u00e1kazn\u00edky zadavatele, a p\u0159\u00edjemce toto pov\u011b\u0159en\u00ed p\u0159ij\u00edm\u00e1.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jasne_definovat_cilove_operace\"><\/span>Jasn\u011b definovat c\u00edlov\u00e9 operace<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jak bylo uvedeno v\u00fd\u0161e, i kdy\u017e mluv\u00edme obecn\u011b o \u00fadr\u017eb\u011b, zahrnuje to r\u016fzn\u00e9 typy operac\u00ed.<\/p>\n\n\n\n<p>Proto je d\u016fle\u017eit\u00e9 jasn\u011b definovat c\u00edlov\u00e9 operace \u00fadr\u017eby v smlouv\u011b o \u00fadr\u017eb\u011b syst\u00e9mu.<\/p>\n\n\n\n<p>Co se t\u00fd\u010de klauzul\u00ed o c\u00edlov\u00fdch operac\u00edch, m\u016f\u017eete nap\u0159\u00edklad stanovit n\u00e1sleduj\u00edc\u00ed klauzule.<\/p>\n\n\n\n<p>\u010cl\u00e1nek \u25cf (Obsah pr\u00e1ce)<br>1. P\u0159\u00edjemce prov\u00e1d\u00ed tuto pr\u00e1ci na z\u00e1klad\u011b pokyn\u016f zadavatele a obsah t\u00e9to pr\u00e1ce je definov\u00e1n v n\u00e1sleduj\u00edc\u00edch polo\u017ek\u00e1ch.<br> (1) Vy\u0161et\u0159ov\u00e1n\u00ed a anal\u00fdza p\u0159\u00ed\u010din poruch tohoto syst\u00e9mu<br> (2) Obnova probl\u00e9m\u016f zp\u016fsoben\u00fdch poruchami tohoto syst\u00e9mu<br> (3) Odpov\u011bdi na dotazy t\u00fdkaj\u00edc\u00ed se zp\u016fsobu provozu a pou\u017e\u00edv\u00e1n\u00ed tohoto syst\u00e9mu<br> (4) Podpora souvisej\u00edc\u00edch operac\u00ed spojen\u00fdch s p\u0159edchoz\u00edmi polo\u017ekami<br> 2. P\u0159\u00edjemce a zadavatel potvrzuj\u00ed, \u017ee pr\u00e1ce, kter\u00e1 nen\u00ed uvedena v p\u0159edchoz\u00edch polo\u017ek\u00e1ch (v\u010detn\u011b, ale nejen pr\u00e1ce uveden\u00e9 n\u00ed\u017ee, stejn\u011b tak), nen\u00ed zahrnuta v tuto pr\u00e1ci. Zadavatel m\u016f\u017ee po konzultaci s ob\u011bma stranami po\u017e\u00e1dat p\u0159\u00edjemce o prov\u00e1d\u011bn\u00ed pr\u00e1ce, kter\u00e1 nen\u00ed uvedena v p\u0159edchoz\u00edch polo\u017ek\u00e1ch, za poplatek.<br> (1) Zm\u011bna specifikac\u00ed tohoto syst\u00e9mu a jin\u00e9 v\u00fdvojov\u00e9 pr\u00e1ce<br> (2) \u25cf\u25cf Pr\u00e1ce<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jasne_definovat_casovy_ramec_a_metodu_pro_udrzbu\"><\/span>Jasn\u011b definovat \u010dasov\u00fd r\u00e1mec a metodu pro \u00fadr\u017ebu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Co se t\u00fd\u010de syst\u00e9mu, je mo\u017en\u00e9, \u017ee se v ne\u010dekan\u00e9m okam\u017eiku objev\u00ed chyby nebo poruchy.<\/p>\n\n\n\n<p>Av\u0161ak, osoba prov\u00e1d\u011bj\u00edc\u00ed \u00fadr\u017ebu m\u016f\u017ee m\u00edt \u010dasy, kdy nem\u016f\u017ee prov\u00e1d\u011bt \u00fadr\u017ebu kv\u016fli zaji\u0161t\u011bn\u00ed person\u00e1lu nebo vztahu s jin\u00fdmi operacemi.<\/p>\n\n\n\n<p>Krom\u011b toho, proto\u017ee je t\u0159eba obnovit syst\u00e9m co nejd\u0159\u00edve, je tak\u00e9 d\u016fle\u017eit\u00e9 jasn\u011b definovat metodu komunikace p\u0159edem, aby byla komunikace hladk\u00e1.<\/p>\n\n\n\n<p>Co se t\u00fd\u010de klauzul\u00ed o \u010dasov\u00e9m r\u00e1mci a metod\u011b \u00fadr\u017eby, m\u016f\u017ee b\u00fdt \u00fa\u010dinn\u00e9 stanovit nap\u0159\u00edklad n\u00e1sleduj\u00edc\u00ed klauzule.<\/p>\n\n\n\n<p>\u010cl\u00e1nek \u25cf (Metoda a \u010das reakce)<br>1. Metoda reakce na tuto pr\u00e1ci je telefonick\u00e1 nebo e-mailov\u00e1.<br>2. Pokud je pro prov\u00e1d\u011bn\u00ed t\u00e9to pr\u00e1ce nezbytn\u00e9 vyslat zam\u011bstnance p\u0159\u00edjemce, zadavatel nese n\u00e1klady, kter\u00e9 p\u0159\u00edjemce vynalo\u017eil na vysl\u00e1n\u00ed zam\u011bstnance.<br>3. Krom\u011b p\u0159edchoz\u00edho odstavce, pokud je pro prov\u00e1d\u011bn\u00ed t\u00e9to pr\u00e1ce nezbytn\u00e9 vyslat zam\u011bstnance p\u0159\u00edjemce nebo t\u0159et\u00ed stranu, nebo pokud zadavatel po\u017eaduje vysl\u00e1n\u00ed, zadavatel nese n\u00e1klady, kter\u00e9 p\u0159\u00edjemce vynalo\u017eil na vysl\u00e1n\u00ed zam\u011bstnance nebo t\u0159et\u00ed stranu.<br>4. \u010cas reakce na tuto pr\u00e1ci je od \u25cf hodin r\u00e1no do \u25cf hodin odpoledne v pracovn\u00ed dny. Av\u0161ak, pokud je nutn\u00e1 reakce mimo tuto dobu, zadavatel m\u016f\u017ee po\u017e\u00e1dat p\u0159\u00edjemce o prov\u00e1d\u011bn\u00ed t\u00e9to pr\u00e1ce mimo dobu reakce t\u00edm, \u017ee zaplat\u00ed p\u0159\u00edjemci dodate\u010dn\u00e9 n\u00e1klady stanoven\u00e9 p\u0159\u00edjemcem.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2021\/11\/system-maintenance-contract-commentary-3.jpg\" alt=\"\" class=\"wp-image-38209\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Hlavni_ustanoveni_smlouvy_o_udrzbe_systemu_a_jejich_vyklad\"><\/span>Hlavn\u00ed ustanoven\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu a jejich v\u00fdklad<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>V\u00fd\u0161e jsme vysv\u011btlili n\u011bkter\u00e1 zvl\u00e1\u0161t\u011b d\u016fle\u017eit\u00e1 ustanoven\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu. N\u00ed\u017ee se pod\u00edv\u00e1me na dal\u0161\u00ed hlavn\u00ed ustanoven\u00ed t\u00e9to smlouvy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ustanoveni_o_odmene\"><\/span>Ustanoven\u00ed o odm\u011bn\u011b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ustanoven\u00ed t\u00fdkaj\u00edc\u00ed se pen\u011bz jsou \u010dasto zdrojem spor\u016f, proto je d\u016fle\u017eit\u00e9 m\u00edt jasn\u011b stanoven\u00e9 ustanoven\u00ed o odm\u011bn\u011b.<\/p>\n\n\n\n<p>Ustanoven\u00ed o odm\u011bn\u011b by m\u011blo jasn\u011b stanovit nejen v\u00fd\u0161i odm\u011bny a konkr\u00e9tn\u00ed metodu jej\u00edho v\u00fdpo\u010dtu, ale tak\u00e9 by m\u011blo b\u00fdt stanoveno obdob\u00ed pro jej\u00ed platbu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ustanoveni_o_zachovani_tajnosti\"><\/span>Ustanoven\u00ed o zachov\u00e1n\u00ed tajnosti<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>P\u0159i prov\u00e1d\u011bn\u00ed \u00fadr\u017eby syst\u00e9mu se m\u016f\u017ee st\u00e1t, \u017ee dodavatel p\u0159ijde do styku s d\u016fv\u011brn\u00fdmi informacemi klienta.<\/p>\n\n\n\n<p>Proto je mo\u017en\u00e9 zv\u00e1\u017eit stanoven\u00ed ustanoven\u00ed o zachov\u00e1n\u00ed tajnosti, aby byly chr\u00e1n\u011bny d\u016fv\u011brn\u00e9 informace klienta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ustanoveni_o_ochrane_osobnich_udaju\"><\/span>Ustanoven\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>P\u0159i prov\u00e1d\u011bn\u00ed \u00fadr\u017eby syst\u00e9mu, pokud je syst\u00e9m nap\u0159\u00edklad sou\u010d\u00e1st\u00ed syst\u00e9mu pro spr\u00e1vu z\u00e1kazn\u00edk\u016f, m\u016f\u017ee dodavatel p\u0159ij\u00edt do styku s osobn\u00edmi \u00fadaji z\u00e1kazn\u00edk\u016f, kter\u00e9 klient uchov\u00e1v\u00e1.<\/p>\n\n\n\n<p>Proto je mo\u017en\u00e9 zv\u00e1\u017eit stanoven\u00ed ustanoven\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f, aby byly chr\u00e1n\u011bny osobn\u00ed \u00fadaje z\u00e1kazn\u00edk\u016f, kter\u00e9 klient uchov\u00e1v\u00e1.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ustanoveni_o_pracovisti\"><\/span>Ustanoven\u00ed o pracovi\u0161ti<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V z\u00e1vislosti na povaze \u00fadr\u017eby syst\u00e9mu m\u016f\u017ee b\u00fdt p\u0159edpokl\u00e1d\u00e1no, \u017ee dodavatel bude pracovat v kancel\u00e1\u0159i klienta.<\/p>\n\n\n\n<p>Proto je d\u016fle\u017eit\u00e9 stanovit ustanoven\u00ed o pracovi\u0161ti, aby dodavatel mohl \u00fadr\u017ebu prov\u00e1d\u011bt hladce.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ustanoveni_o_nahrade_skody\"><\/span>Ustanoven\u00ed o n\u00e1hrad\u011b \u0161kody<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V p\u0159\u00edpad\u011b \u00fadr\u017eby syst\u00e9mu m\u016f\u017ee doj\u00edt k neo\u010dek\u00e1van\u00fdm situac\u00edm, kdy \u00fadr\u017eba prov\u00e1d\u011bn\u00e1 dodavatelem neprob\u011bhne hladce a klient utrp\u00ed \u0161kodu.<\/p>\n\n\n\n<p>V p\u0159\u00edpad\u011b, \u017ee je syst\u00e9m zapojen, m\u016f\u017ee doj\u00edt k v\u00fdznamn\u00e9mu roz\u0161\u00ed\u0159en\u00ed \u0161kody, proto je mo\u017en\u00e9 zv\u00e1\u017eit stanoven\u00ed ustanoven\u00ed o n\u00e1hrad\u011b \u0161kody, kter\u00e9 by jasn\u011b definovalo rozsah \u0161kody.<\/p>\n\n\n\n<p>M\u016f\u017ee b\u00fdt tak\u00e9 mo\u017en\u00e9 stanovit omezen\u00ed na v\u00fd\u0161i n\u00e1hrady \u0161kody, nap\u0159\u00edklad omezen\u00ed na v\u00fd\u0161i odm\u011bny.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2021\/11\/system-maintenance-contract-commentary-2.jpg\" alt=\"\" class=\"wp-image-38208\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Shrnuti\"><\/span>Shrnut\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>V\u00fd\u0161e jsme vysv\u011btlili body, na kter\u00e9 by m\u011bli b\u00fdt zam\u011b\u0159eni ti, kte\u0159\u00ed se zab\u00fdvaj\u00ed uzav\u00edr\u00e1n\u00edm smluv o \u00fadr\u017eb\u011b syst\u00e9m\u016f, a\u0165 u\u017e jde o podniky nebo in\u017een\u00fdry.<\/p>\n\n\n\n<p>P\u0159i uzav\u00edr\u00e1n\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu je d\u016fle\u017eit\u00e9 pochopit obecn\u00e9 \u00fakoly spojen\u00e9 s \u00fadr\u017ebou syst\u00e9mu a identifikovat kl\u00ed\u010dov\u00e9 body, kter\u00e9 je t\u0159eba ov\u011b\u0159it p\u0159ed vytvo\u0159en\u00edm a uzav\u0159en\u00edm smlouvy.<\/p>\n\n\n\n<p>Osob\u00e1m, kter\u00e9 zva\u017euj\u00ed vytvo\u0159en\u00ed smlouvy o \u00fadr\u017eb\u011b syst\u00e9mu nebo pl\u00e1nuj\u00ed takovou smlouvu uzav\u0159\u00edt, doporu\u010dujeme konzultovat se s pr\u00e1vn\u00edkem, kter\u00fd m\u00e1 odborn\u00e9 znalosti v t\u00e9to oblasti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Predstaveni_opatreni_nasi_kancelare\"><\/span>P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pr\u00e1vnick\u00e1 kancel\u00e1\u0159 Monolis je odborn\u00edkem na IT, zejm\u00e9na na internet a pr\u00e1vo. P\u0159i bezpe\u010dn\u00e9m vyu\u017eit\u00ed dotac\u00ed je nutn\u00e9 vytvo\u0159it smlouvu. Na\u0161e kancel\u00e1\u0159 vytv\u00e1\u0159\u00ed a kontroluje smlouvy pro r\u016fzn\u00e9 p\u0159\u00edpady, od spole\u010dnost\u00ed k\u00f3tovan\u00fdch na Tokyo Stock Exchange Prime (japonsk\u00e1 burza cenn\u00fdch pap\u00edr\u016f) a\u017e po startupy. Pokud m\u00e1te probl\u00e9my se smlouvou, pros\u00edm, pod\u00edvejte se na n\u00e1sleduj\u00edc\u00ed \u010dl\u00e1nek.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/contractcreation\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/contractcreation[ja]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>St\u00e1v\u00e1 se samoz\u0159ejmost\u00ed, \u017ee podnikatelsk\u00e9 aktivity prov\u00e1d\u00edme pomoc\u00ed syst\u00e9m\u016f vyvinut\u00fdch jin\u00fdmi spole\u010dnostmi. Nicm\u00e9n\u011b, syst\u00e9m nen\u00ed po jeho zaveden\u00ed hotov. Je nutn\u00e9 prov\u00e1d\u011bt \u00fadr\u017ebu, aby se \u0159e\u0161ily probl\u00e9my [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":63992,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[25,24],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/61039"}],"collection":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/comments?post=61039"}],"version-history":[{"count":2,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/61039\/revisions"}],"predecessor-version":[{"id":63993,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/61039\/revisions\/63993"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media\/63992"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media?parent=61039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/categories?post=61039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/tags?post=61039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}