{"id":64720,"date":"2024-11-01T14:05:55","date_gmt":"2024-11-01T05:05:55","guid":{"rendered":"https:\/\/monolith.law\/cs\/?p=64720"},"modified":"2024-11-13T19:49:45","modified_gmt":"2024-11-13T10:49:45","slug":"google-reviews-defamation","status":"publish","type":"post","link":"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation","title":{"rendered":"M\u016f\u017ee b\u00fdt jmenov\u00e1n\u00ed v recenz\u00edch na Google (\u30b0\u30fc\u30b0\u30eb) pova\u017eov\u00e1no za pomluvu? Vysv\u011btlen\u00ed metod odstran\u011bn\u00ed"},"content":{"rendered":"\n<p>Mnoho lid\u00ed se p\u0159i v\u00fdb\u011bru obchod\u016f nebo firem \u0159\u00edd\u00ed recenzemi na Google (\u30b0\u30fc\u30b0\u30eb). Pokud jsou na Google zve\u0159ejn\u011bny \u0161kodliv\u00e9 recenze, m\u016f\u017ee to v\u00fdrazn\u011b po\u0161kodit pov\u011bst podniku nebo firmy a v\u00e9st k finan\u010dn\u00edm ztr\u00e1t\u00e1m.<\/p>\n\n\n\n<p>Mo\u017en\u00e1 se pt\u00e1te, jak\u00e9 recenze mohou b\u00fdt pova\u017eov\u00e1ny za pomluvu a zda je mo\u017en\u00e9 \u0161kodliv\u00e9 recenze, kter\u00e9 byly ji\u017e zve\u0159ejn\u011bny, odstranit.<\/p>\n\n\n\n<p>V tomto \u010dl\u00e1nku vysv\u011btl\u00edme krit\u00e9ria pro odstran\u011bn\u00ed recenz\u00ed na Google, zda konkr\u00e9tn\u00ed ur\u00e1\u017eky v recenz\u00edch mohou b\u00fdt pova\u017eov\u00e1ny za pomluvu, metody odstra\u0148ov\u00e1n\u00ed recenz\u00ed a tak\u00e9 co d\u011blat v p\u0159\u00edpad\u011b, \u017ee recenze nelze odstranit.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Co_jsou_recenze_na_Google\" title=\"Co jsou recenze na Google?\">Co jsou recenze na Google?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Vytvoreni_politiky\" title=\"Vytvo\u0159en\u00ed politiky\">Vytvo\u0159en\u00ed politiky<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Sprava_recenzi_pomoci_strojoveho_uceni\" title=\"Spr\u00e1va recenz\u00ed pomoc\u00ed strojov\u00e9ho u\u010den\u00ed\">Spr\u00e1va recenz\u00ed pomoc\u00ed strojov\u00e9ho u\u010den\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Mechanismy_pro_udrzeni_duveryhodnosti_a_spolehlivosti\" title=\"Mechanismy pro udr\u017een\u00ed d\u016fv\u011bryhodnosti a spolehlivosti\">Mechanismy pro udr\u017een\u00ed d\u016fv\u011bryhodnosti a spolehlivosti<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Mohou_recenze_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB_predstavovat_pomluvu\" title=\"Mohou recenze na Google (\u30b0\u30fc\u30b0\u30eb) p\u0159edstavovat pomluvu?\">Mohou recenze na Google (\u30b0\u30fc\u30b0\u30eb) p\u0159edstavovat pomluvu?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Pomluva_podle_clanku_230_Japonskeho_trestniho_zakoniku\" title=\"Pomluva podle \u010dl\u00e1nku 230 Japonsk\u00e9ho trestn\u00edho z\u00e1kon\u00edku\">Pomluva podle \u010dl\u00e1nku 230 Japonsk\u00e9ho trestn\u00edho z\u00e1kon\u00edku<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Samotna_recenze_s_konkretnim_jmenem_neznamena_pomluvu\" title=\"Samotn\u00e1 recenze s konkr\u00e9tn\u00edm jm\u00e9nem neznamen\u00e1 pomluvu\">Samotn\u00e1 recenze s konkr\u00e9tn\u00edm jm\u00e9nem neznamen\u00e1 pomluvu<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Recenze_s_verejnym_zajmem_jsou_mene_pravdepodobne_ze_budou_pomluvou\" title=\"Recenze s ve\u0159ejn\u00fdm z\u00e1jmem jsou m\u00e9n\u011b pravd\u011bpodobn\u00e9, \u017ee budou pomluvou\">Recenze s ve\u0159ejn\u00fdm z\u00e1jmem jsou m\u00e9n\u011b pravd\u011bpodobn\u00e9, \u017ee budou pomluvou<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Kriteria_pro_odstraneni_recenzi_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\" title=\"Krit\u00e9ria pro odstran\u011bn\u00ed recenz\u00ed na Google (\u30b0\u30fc\u30b0\u30eb)\">Krit\u00e9ria pro odstran\u011bn\u00ed recenz\u00ed na Google (\u30b0\u30fc\u30b0\u30eb)<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Odpovida_recenze_obsahove_politice_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\" title=\"Odpov\u00edd\u00e1 recenze obsahov\u00e9 politice Google (\u30b0\u30fc\u30b0\u30eb)?\">Odpov\u00edd\u00e1 recenze obsahov\u00e9 politice Google (\u30b0\u30fc\u30b0\u30eb)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Dotyka_se_obsah_prispevku_trestniho_zakoniku\" title=\"Dot\u00fdk\u00e1 se obsah p\u0159\u00edsp\u011bvku trestn\u00edho z\u00e1kon\u00edku?\">Dot\u00fdk\u00e1 se obsah p\u0159\u00edsp\u011bvku trestn\u00edho z\u00e1kon\u00edku?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Hodnoceni_pouze_hvezdami_nelze_odstranit\" title=\"Hodnocen\u00ed pouze hv\u011bzdami nelze odstranit\">Hodnocen\u00ed pouze hv\u011bzdami nelze odstranit<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Jak_odstranit_recenze_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\" title=\"Jak odstranit recenze na Google (\u30b0\u30fc\u30b0\u30eb)\">Jak odstranit recenze na Google (\u30b0\u30fc\u30b0\u30eb)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Jak_postupovat_pokud_nelze_odstranit_recenze_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\" title=\"Jak postupovat, pokud nelze odstranit recenze na Google (\u30b0\u30fc\u30b0\u30eb)\">Jak postupovat, pokud nelze odstranit recenze na Google (\u30b0\u30fc\u30b0\u30eb)<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Reagujte_zdvorile_i_na_recenze_s_nizkym_hodnocenim\" title=\"Reagujte zdvo\u0159ile i na recenze s n\u00edzk\u00fdm hodnocen\u00edm\">Reagujte zdvo\u0159ile i na recenze s n\u00edzk\u00fdm hodnocen\u00edm<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Snazte_se_ziskat_vice_pozitivnich_recenzi\" title=\"Sna\u017ete se z\u00edskat v\u00edce pozitivn\u00edch recenz\u00ed\">Sna\u017ete se z\u00edskat v\u00edce pozitivn\u00edch recenz\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Vytvorte_a_vylepsete_svuj_profil_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB_Business\" title=\"Vytvo\u0159te a vylep\u0161ete sv\u016fj profil Google (\u30b0\u30fc\u30b0\u30eb) Business\">Vytvo\u0159te a vylep\u0161ete sv\u016fj profil Google (\u30b0\u30fc\u30b0\u30eb) Business<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Pravni_kroky_proti_nevhodnym_recenzim_na_Google\" title=\"Pr\u00e1vn\u00ed kroky proti nevhodn\u00fdm recenz\u00edm na Google\">Pr\u00e1vn\u00ed kroky proti nevhodn\u00fdm recenz\u00edm na Google<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Zadost_o_predbezne_opatreni_proti_spolecnosti_Google\" title=\"\u017d\u00e1dost o p\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed proti spole\u010dnosti Google\">\u017d\u00e1dost o p\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed proti spole\u010dnosti Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Podani_trestniho_oznameni_proti_autorovi_prispevku\" title=\"Pod\u00e1n\u00ed trestn\u00edho ozn\u00e1men\u00ed proti autorovi p\u0159\u00edsp\u011bvku\">Pod\u00e1n\u00ed trestn\u00edho ozn\u00e1men\u00ed proti autorovi p\u0159\u00edsp\u011bvku<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Podani_civilniho_sporu_proti_autorovi_prispevku\" title=\"Pod\u00e1n\u00ed civiln\u00edho sporu proti autorovi p\u0159\u00edsp\u011bvku\">Pod\u00e1n\u00ed civiln\u00edho sporu proti autorovi p\u0159\u00edsp\u011bvku<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Shrnuti_Konzultace_s_pravnikem_ohledne_odstraneni_recenzi_na_Google\" title=\"Shrnut\u00ed: Konzultace s pr\u00e1vn\u00edkem ohledn\u011b odstran\u011bn\u00ed recenz\u00ed na Google\">Shrnut\u00ed: Konzultace s pr\u00e1vn\u00edkem ohledn\u011b odstran\u011bn\u00ed recenz\u00ed na Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/monolith.law\/cs\/internet\/google-reviews-defamation\/#Predstaveni_opatreni_nasi_kancelare\" title=\"P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e\">P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Co_jsou_recenze_na_Google\"><\/span>Co jsou recenze na Google?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2024\/07\/image-2.jpeg\" alt=\"Po\u010d\u00edta\u010d a smartphone\" class=\"wp-image-88344\" \/><\/figure>\n\n\n\n<p>Recenze na Google jsou koment\u00e1\u0159e a hodnocen\u00ed, kter\u00e9 se zobrazuj\u00ed p\u0159i vyhled\u00e1v\u00e1n\u00ed obchod\u016f na Google Map\u00e1ch. Z\u00e1kazn\u00edci podnik\u016f a obchod\u016f mohou zve\u0159ejnit sv\u00e9 n\u00e1zory a dojmy z re\u00e1ln\u00e9ho vyu\u017eit\u00ed na Google, \u010d\u00edm\u017e sd\u00edlej\u00ed informace s ostatn\u00edmi u\u017eivateli. Recenze jsou tak pro mnoh\u00e9 u\u017eivatele cenn\u00fdm zdrojem informac\u00ed p\u0159i hled\u00e1n\u00ed nov\u00fdch m\u00edst, kter\u00e1 je\u0161t\u011b nenav\u0161t\u00edvili, a pom\u00e1haj\u00ed jim naj\u00edt to prav\u00e9 m\u00edsto pro sebe.<\/p>\n\n\n\n<p>Na Google je ka\u017ed\u00fd den zve\u0159ej\u0148ov\u00e1no n\u011bkolik milion\u016f recenz\u00ed od u\u017eivatel\u016f z cel\u00e9ho sv\u011bta. V tomto \u010dl\u00e1nku vysv\u011btl\u00edme, jak je spr\u00e1va recenz\u00ed na Google prov\u00e1d\u011bna.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vytvoreni_politiky\"><\/span>Vytvo\u0159en\u00ed politiky<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Google stanovil p\u0159\u00edsn\u00e9 sm\u011brnice pro obsah recenz\u00ed, aby ov\u011b\u0159il, zda jsou zalo\u017eeny na skute\u010dn\u00e9 zku\u0161enosti a n\u00e1v\u0161t\u011bv\u011b, a aby vylou\u010dil nevhodn\u00e9 a nep\u0159\u00edjemn\u00e9 koment\u00e1\u0159e. Pokud by byly zve\u0159ejn\u011bny negativn\u00ed recenze, i kdy\u017e osoba podnik \u010di obchod nenav\u0161t\u00edvila, mohlo by to v\u00e9st k poklesu po\u010dtu z\u00e1kazn\u00edk\u016f a zp\u016fsobit podniku nebo obchodu \u0161kodu.<\/p>\n\n\n\n<p>Google proto nejen stanovil obsahov\u00e9 sm\u011brnice, ale tak\u00e9 je pravideln\u011b aktualizuje, aby p\u0159ede\u0161el takov\u00fdm situac\u00edm.<\/p>\n\n\n\n<p>Reference: Google\uff5c<a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7422880?hl=cs&amp;ref_topic=7422769\" target=\"_blank\" rel=\"noreferrer noopener\">Politika u\u017eivatelsk\u00e9ho obsahu na Map\u00e1ch<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sprava_recenzi_pomoci_strojoveho_uceni\"><\/span>Spr\u00e1va recenz\u00ed pomoc\u00ed strojov\u00e9ho u\u010den\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Google vyu\u017e\u00edv\u00e1 strojov\u00e9 u\u010den\u00ed k 24hodinov\u00e9mu dohledu nad t\u00edm, zda recenze neporu\u0161uj\u00ed politiku. Odeslan\u00fd obsah je zpracov\u00e1n syst\u00e9mem, kter\u00fd posoud\u00ed jeho opr\u00e1vn\u011bnost a n\u00e1sledn\u011b odstran\u00ed nepravdiv\u00fd a podvodn\u00fd obsah.<\/p>\n\n\n\n<p>Kv\u016fli zvl\u00e1dnut\u00ed velk\u00e9ho mno\u017estv\u00ed recenz\u00ed, kter\u00e9 jsou denn\u011b zve\u0159ej\u0148ov\u00e1ny, Google pou\u017e\u00edv\u00e1 nejen strojov\u00e9 zpracov\u00e1n\u00ed informac\u00ed, ale tak\u00e9 lidsk\u00e9 pochopen\u00ed nuanc\u00ed. Prov\u00e1d\u00ed se kontrola, zda neobsahuj\u00ed nep\u0159\u00edjemn\u00e9 koment\u00e1\u0159e nebo nesouvisej\u00edc\u00ed obsah, a z\u00e1rove\u0148 se zkoum\u00e1, zda nejsou probl\u00e9my s \u00fa\u010dtem, kter\u00fd recenzi zve\u0159ejnil, nebo s m\u00edstem samotn\u00fdm.<\/p>\n\n\n\n<p>Z\u00e1rove\u0148 jsou pravideln\u011b prov\u00e1d\u011bna \u0161kolen\u00ed lidsk\u00fdch oper\u00e1tor\u016f, aby se eliminovaly p\u0159edsudky a zlep\u0161ila schopnost odhalit recenze poru\u0161uj\u00edc\u00ed politiku a sn\u00ed\u017eila pravd\u011bpodobnost odstran\u011bn\u00ed opr\u00e1vn\u011bn\u00fdch recenz\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mechanismy_pro_udrzeni_duveryhodnosti_a_spolehlivosti\"><\/span>Mechanismy pro udr\u017een\u00ed d\u016fv\u011bryhodnosti a spolehlivosti<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Google m\u00e1 syst\u00e9m, kter\u00fd umo\u017e\u0148uje u\u017eivatel\u016fm a podnik\u016fm nahl\u00e1sit recenze, kter\u00e9 se zdaj\u00ed poru\u0161ovat politiku, a podle pot\u0159eby podniknout kroky jako odstran\u011bn\u00ed, pozastaven\u00ed \u00fa\u010dtu nebo pr\u00e1vn\u00ed opat\u0159en\u00ed.<\/p>\n\n\n\n<p>N\u011bkte\u0159\u00ed se mohou ob\u00e1vat, \u017ee reakce na recenze m\u016f\u017ee b\u00fdt p\u0159\u00edli\u0161 pomal\u00e1, pokud se \u010dek\u00e1 a\u017e do jejich zve\u0159ejn\u011bn\u00ed. Google proto prov\u00e1d\u00ed anal\u00fdzy a dohled, aby p\u0159edch\u00e1zel takov\u00fdm situac\u00edm a sn\u00ed\u017eil riziko zneu\u017eit\u00ed. Nap\u0159\u00edklad pokud se chyst\u00e1 ud\u00e1lost, kter\u00e1 by mohla p\u0159it\u00e1hnout velkou pozornost, Google aplikuje pokro\u010dilou ochranu na obchody a m\u00edsta v okol\u00ed, kter\u00e1 by mohla b\u00fdt vyhled\u00e1v\u00e1na na Google Map\u00e1ch, a pokra\u010duje v dohledu, dokud riziko nepravost\u00ed nezmiz\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mohou_recenze_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB_predstavovat_pomluvu\"><\/span>Mohou recenze na Google (\u30b0\u30fc\u30b0\u30eb) p\u0159edstavovat pomluvu?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2024\/07\/image-1.jpeg\" alt=\"Osoba dr\u017e\u00edc\u00ed smartphone a vypad\u00e1 znepokojen\u011b\" class=\"wp-image-88343\" \/><\/figure>\n\n\n\n<p>Pokud jsou na Google zve\u0159ejn\u011bny negativn\u00ed recenze na obchody nebo podniky, m\u016f\u017ee to v\u00e9st k poklesu po\u010dtu z\u00e1kazn\u00edk\u016f a zp\u016fsobit jim \u0161kody. V tomto \u010dl\u00e1nku vysv\u011btl\u00edme, kdy mohou recenze na Google p\u0159edstavovat pomluvu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pomluva_podle_clanku_230_Japonskeho_trestniho_zakoniku\"><\/span>Pomluva podle \u010dl\u00e1nku 230 Japonsk\u00e9ho trestn\u00edho z\u00e1kon\u00edku<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pomluva je definov\u00e1na v \u010dl\u00e1nku 230 Japonsk\u00e9ho trestn\u00edho z\u00e1kon\u00edku. Tento \u010dl\u00e1nek stanov\u00ed n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>(Pomluva)<\/p>\n\n\n\n<p>\u010cl\u00e1nek 230: Kdo ve\u0159ejn\u011b uv\u00e1d\u00ed fakta a po\u0161kozuje ciz\u00ed \u010dest, bude potrest\u00e1n odn\u011bt\u00edm svobody na dobu a\u017e t\u0159\u00ed let nebo pen\u011b\u017eit\u00fdm trestem a\u017e do v\u00fd\u0161e p\u011btiset tis\u00edc jen\u016f, bez ohledu na to, zda jsou uveden\u00e1 fakta pravdiv\u00e1 \u010di nikoli.<\/p>\n<cite>Odkaz: e-GOV pr\u00e1vn\u00ed vyhled\u00e1v\u00e1n\u00ed\uff5c<a href=\"https:\/\/elaws.e-gov.go.jp\/document?lawid=140AC0000000045\" target=\"_blank\" rel=\"noreferrer noopener\">Trestn\u00ed z\u00e1kon\u00edk[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<p>Proto\u017ee internet je pova\u017eov\u00e1n za ve\u0159ejn\u00e9 m\u00edsto, mohou b\u00fdt zl\u00e9 koment\u00e1\u0159e v recenz\u00edch na Google pova\u017eov\u00e1ny za pomluvu. Pomluva je zalo\u017eena, pokud jsou spln\u011bny v\u0161echny n\u00e1sleduj\u00edc\u00ed podm\u00ednky:<\/p>\n\n\n\n<ul>\n<li>Existuje riziko sn\u00ed\u017een\u00ed spole\u010densk\u00e9ho hodnocen\u00ed<\/li>\n\n\n\n<li>Jsou uvedena konkr\u00e9tn\u00ed fakta<\/li>\n\n\n\n<li>Je to provedeno ve\u0159ejn\u011b<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Samotna_recenze_s_konkretnim_jmenem_neznamena_pomluvu\"><\/span>Samotn\u00e1 recenze s konkr\u00e9tn\u00edm jm\u00e9nem neznamen\u00e1 pomluvu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Recenze s konkr\u00e9tn\u00edm jm\u00e9nem sama o sob\u011b nep\u0159edstavuje pomluvu. Nicm\u00e9n\u011b, pokud takov\u00e1 recenze spl\u0148uje podm\u00ednky \u201eexistuje riziko sn\u00ed\u017een\u00ed spole\u010densk\u00e9ho hodnocen\u00ed\u201c a \u201ejsou uvedena konkr\u00e9tn\u00ed fakta\u201c, m\u016f\u017ee to b\u00fdt pova\u017eov\u00e1no za pomluvu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recenze_s_verejnym_zajmem_jsou_mene_pravdepodobne_ze_budou_pomluvou\"><\/span>Recenze s ve\u0159ejn\u00fdm z\u00e1jmem jsou m\u00e9n\u011b pravd\u011bpodobn\u00e9, \u017ee budou pomluvou<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Recenze s ve\u0159ejn\u00fdm z\u00e1jmem, tedy takov\u00e9, kter\u00e9 p\u0159in\u00e1\u0161ej\u00ed prosp\u011bch ve\u0159ejnosti, jsou m\u00e9n\u011b pravd\u011bpodobn\u00e9, \u017ee budou pova\u017eov\u00e1ny za pomluvu. Podm\u00ednky, za kter\u00fdch pomluva nen\u00ed zalo\u017eena, jsou n\u00e1sleduj\u00edc\u00ed \u010dty\u0159i:<\/p>\n\n\n\n<ul>\n<li>Recenze se t\u00fdk\u00e1 ve\u0159ejn\u00e9ho z\u00e1jmu (ve\u0159ejnost)<\/li>\n\n\n\n<li>Recenze je prosp\u011b\u0161n\u00e1 ve\u0159ejn\u00e9mu z\u00e1jmu (ve\u0159ejn\u00fd prosp\u011bch)<\/li>\n\n\n\n<li>Uveden\u00e1 fakta jsou pova\u017eov\u00e1na za pravdiv\u00e1 nebo mohou b\u00fdt prok\u00e1z\u00e1na jako pravdiv\u00e1 (pravdivost a p\u0159im\u011b\u0159enost)<\/li>\n\n\n\n<li>Recenze nep\u0159ekra\u010duje r\u00e1mec osobn\u00edho \u00fatoku, n\u00e1zoru nebo koment\u00e1\u0159e (neexcesivnost)<\/li>\n<\/ul>\n\n\n\n<p>Pokud jsou spln\u011bny v\u0161echny \u010dty\u0159i podm\u00ednky, pomluva je ospravedln\u011bna.<\/p>\n\n\n\n<p>Pokud chcete v\u011bd\u011bt v\u00edce o zalo\u017een\u00ed pomluvy a ve\u0159ejn\u00e9m z\u00e1jmu, p\u0159e\u010dt\u011bte si n\u00e1sleduj\u00edc\u00ed \u010dl\u00e1nek.<\/p>\n\n\n\n<p>Souvisej\u00edc\u00ed \u010dl\u00e1nek: <a href=\"https:\/\/monolith.law\/reputation\/libel-law-utility\" target=\"_blank\" rel=\"noreferrer noopener\">Zalo\u017een\u00ed pomluvy a ve\u0159ejn\u00fd z\u00e1jem[ja]<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kriteria_pro_odstraneni_recenzi_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\"><\/span>Krit\u00e9ria pro odstran\u011bn\u00ed recenz\u00ed na Google (\u30b0\u30fc\u30b0\u30eb)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2024\/07\/image-3.jpeg\" alt=\"\u30b9\u30de\u30db\u306b\u53e3\u30b3\u30df\u304c\u66f8\u304b\u308c\u3066\u3044\u308b\" class=\"wp-image-88345\" \/><\/figure>\n\n\n\n<p>Je zcela p\u0159irozen\u00e9, \u017ee byste cht\u011bli, aby byly kritick\u00e9 recenze o va\u0161\u00ed spole\u010dnosti na Google okam\u017eit\u011b odstran\u011bny. Nicm\u00e9n\u011b, ne v\u0161echny negativn\u00ed recenze jsou podl\u00e9haj\u00edc\u00ed odstran\u011bn\u00ed.<\/p>\n\n\n\n<p>Zde vysv\u011btl\u00edme krit\u00e9ria pro odstran\u011bn\u00ed recenz\u00ed na Google.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Odpovida_recenze_obsahove_politice_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\"><\/span>Odpov\u00edd\u00e1 recenze obsahov\u00e9 politice Google (\u30b0\u30fc\u30b0\u30eb)?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Recenze mohou b\u00fdt odstran\u011bny, pokud odpov\u00eddaj\u00ed obsahov\u00e9 politice Google, kter\u00e1 zakazuje nebo omezuje ur\u010dit\u00e9 typy obsahu. Zak\u00e1zan\u00fd a omezen\u00fd obsah zahrnuje &#8220;fale\u0161n\u00fd obsah a fale\u0161nou p\u0159\u00edze\u0148&#8221; a &#8220;nevhodn\u00fd obsah nebo chov\u00e1n\u00ed&#8221;.<\/p>\n\n\n\n<p>Podrobn\u00fd seznam je n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<ul>\n<li>Recenze, kter\u00e9 nejsou zalo\u017eeny na skute\u010dn\u00e9 zku\u0161enosti<\/li>\n\n\n\n<li>Recenze podn\u011bcovan\u00e9 firmami v\u00fdm\u011bnou za slevy nebo slu\u017eby<\/li>\n\n\n\n<li>Recenze zve\u0159ejn\u011bn\u00e9 pod ciz\u00ed identitou nebo skupinou<\/li>\n\n\n\n<li>Recenze obsahuj\u00edc\u00ed fale\u0161n\u00e9 informace<\/li>\n\n\n\n<li>Recenze \u00fato\u010d\u00edc\u00ed na jin\u00e9 osoby nebo skupiny<\/li>\n\n\n\n<li>Recenze obsahuj\u00edc\u00ed osobn\u00ed informace o jin\u00fdch<\/li>\n<\/ul>\n\n\n\n<p>Pokud recenze odpov\u00edd\u00e1 obsahov\u00e9 politice Google, je mo\u017en\u00e9 ji odstranit.<\/p>\n\n\n\n<p>Reference: Google\uff5c<a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7400114?hl=cs\" target=\"_blank\" rel=\"noreferrer noopener\">Zak\u00e1zan\u00fd a omezen\u00fd obsah<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dotyka_se_obsah_prispevku_trestniho_zakoniku\"><\/span>Dot\u00fdk\u00e1 se obsah p\u0159\u00edsp\u011bvku trestn\u00edho z\u00e1kon\u00edku?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud se obsah dot\u00fdk\u00e1 \u010dl\u00e1nku 230 trestn\u00edho z\u00e1kon\u00edku, m\u016f\u017ee se jednat o pomluvu a je mo\u017en\u00e9 po\u017eadovat jeho odstran\u011bn\u00ed. Dal\u0161\u00ed zlo\u010diny, kter\u00e9 mohou b\u00fdt relevantn\u00ed pro \u0161kodliv\u00e9 recenze, zahrnuj\u00ed &#8220;podvodn\u00e9 ru\u0161en\u00ed obchodn\u00ed \u010dinnosti&#8221; a &#8220;po\u0161kozen\u00ed kreditu&#8221; podle \u010dl\u00e1nku 233 a &#8220;ur\u00e1\u017eku na cti&#8221; podle \u010dl\u00e1nku 231 trestn\u00edho z\u00e1kon\u00edku.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>(Po\u0161kozen\u00ed kreditu a ru\u0161en\u00ed obchodn\u00ed \u010dinnosti)<\/p>\n\n\n\n<p>\u010cl\u00e1nek 233: Osoba, kter\u00e1 \u0161\u00ed\u0159\u00ed fale\u0161n\u00e9 zv\u011bsti nebo pou\u017e\u00edv\u00e1 podvod k po\u0161kozen\u00ed kreditu n\u011bkoho nebo k ru\u0161en\u00ed jeho obchodn\u00ed \u010dinnosti, bude potrest\u00e1na odn\u011bt\u00edm svobody na dobu a\u017e t\u0159\u00ed let nebo pokutou a\u017e p\u011btiset tis\u00edc jen\u016f.<\/p>\n\n\n\n<p>(Ur\u00e1\u017eka na cti)<\/p>\n\n\n\n<p>\u010cl\u00e1nek 231: Osoba, kter\u00e1 ve\u0159ejn\u011b uraz\u00ed n\u011bkoho i bez uv\u00e1d\u011bn\u00ed fakt\u016f, bude potrest\u00e1na odn\u011bt\u00edm svobody na dobu a\u017e jednoho roku nebo pokutou a\u017e t\u0159icet tis\u00edc jen\u016f nebo zadr\u017een\u00edm nebo pen\u011b\u017eitou pokutou.<\/p>\n<cite>Reference: e-GOV\u6cd5\u4ee4\u691c\u7d22\uff5c<a href=\"https:\/\/elaws.e-gov.go.jp\/document?lawid=140AC0000000045\" target=\"_blank\" rel=\"noreferrer noopener\">Trestn\u00ed z\u00e1kon\u00edk[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<p>Podvod znamen\u00e1 klam\u00e1n\u00ed nebo intriky. Nap\u0159\u00edklad, pokud n\u011bkdo nap\u00ed\u0161e neopodstatn\u011bnou le\u017e, \u017ee &#8220;do produktu byl zam\u00edch\u00e1n hmyz&#8221;, po\u0161kod\u00ed to kredit obchodu a m\u016f\u017ee to odpov\u00eddat zlo\u010dinu po\u0161kozen\u00ed kreditu.<\/p>\n\n\n\n<p>Pokud l\u017eiv\u00e9 recenze zp\u016fsob\u00ed, \u017ee obchod bude zaplaven st\u00ed\u017enostmi a dotazy a bude se s nimi obt\u00ed\u017en\u011b vypo\u0159\u00e1dat, m\u016f\u017ee to znamenat podvodn\u00e9 ru\u0161en\u00ed obchodn\u00ed \u010dinnosti. Tak\u00e9, pokud je n\u011bkdo ozna\u010den jako &#8220;hlup\u00e1k&#8221; nebo &#8220;tato firma je \u010dern\u00e1 firma&#8221;, m\u016f\u017ee to odpov\u00eddat zlo\u010dinu ur\u00e1\u017eky na cti.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Hodnoceni_pouze_hvezdami_nelze_odstranit\"><\/span>Hodnocen\u00ed pouze hv\u011bzdami nelze odstranit<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Na Google Maps je mo\u017en\u00e9 hodnotit bez zve\u0159ejn\u011bn\u00ed recenze, pouze pomoc\u00ed hv\u011bzd. I kdy\u017e v\u00e1m n\u011bkdo d\u00e1 jednu hv\u011bzdu jako formu obt\u011b\u017eov\u00e1n\u00ed, bez p\u0159ilo\u017een\u00e9 recenze nelze posoudit, zda to odpov\u00edd\u00e1 obsahov\u00e9 politice nebo trestn\u00edmu z\u00e1kon\u00edku.<\/p>\n\n\n\n<p>Z tohoto d\u016fvodu je obt\u00ed\u017en\u00e9 dos\u00e1hnout odstran\u011bn\u00ed hodnocen\u00ed, kter\u00e9 obsahuje pouze hv\u011bzdy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jak_odstranit_recenze_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\"><\/span>Jak odstranit recenze na Google (\u30b0\u30fc\u30b0\u30eb)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2024\/07\/image-4.jpeg\" alt=\"Na tabuli je nakreslen\u00e1 \u017e\u00e1rovka\n\" class=\"wp-image-88346\" \/><\/figure>\n\n\n\n<p>Pokud se na Google Map\u00e1ch objev\u00ed pomluvy nebo nepravdiv\u00e9 recenze, m\u011bli byste podat \u017e\u00e1dost prost\u0159ednictv\u00edm formul\u00e1\u0159e Google. Google nab\u00edz\u00ed dv\u011b metody pro odstran\u011bn\u00ed recenz\u00ed: p\u0159es profil va\u0161eho podnik\u00e1n\u00ed a p\u0159\u00edmo z v\u00fdsledk\u016f vyhled\u00e1v\u00e1n\u00ed na Google nebo Google Map\u00e1ch.<\/p>\n\n\n\n<p>Podrobn\u00fd postup pro pod\u00e1n\u00ed \u017e\u00e1dosti o odstran\u011bn\u00ed naleznete v n\u00e1sleduj\u00edc\u00edm \u010dl\u00e1nku.<\/p>\n\n\n\n<p>Souvisej\u00edc\u00ed \u010dl\u00e1nek: <a href=\"https:\/\/monolith.law\/reputation\/google-map-reputation-delete-way\" target=\"_blank\" rel=\"noreferrer noopener\">Jak odstranit recenze na Google Map\u00e1ch (My Business)[ja]<\/a><\/p>\n\n\n\n<p>Po pod\u00e1n\u00ed \u017e\u00e1dosti prob\u011bhne kontrola ze strany Google a pokud bude \u017e\u00e1dost shled\u00e1na opr\u00e1vn\u011bnou, recenze bude odstran\u011bna. Tento proces m\u016f\u017ee trvat a\u017e dva t\u00fddny.<\/p>\n\n\n\n<p>I kdy\u017e je recenze odstran\u011bna, Google v\u00e1m o tom neza\u0161le zpr\u00e1vu, proto je d\u016fle\u017eit\u00e9 situaci pravideln\u011b kontrolovat sami.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jak_postupovat_pokud_nelze_odstranit_recenze_na_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB\"><\/span>Jak postupovat, pokud nelze odstranit recenze na Google (\u30b0\u30fc\u30b0\u30eb)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2024\/07\/image.jpeg\" alt=\"Zelen\u00e9 pozad\u00ed s otazn\u00edkem\" class=\"wp-image-88342\" \/><\/figure>\n\n\n\n<p>I kdy\u017e po\u017e\u00e1d\u00e1te o odstran\u011bn\u00ed recenze prost\u0159ednictv\u00edm formul\u00e1\u0159e Google, m\u016f\u017ee se st\u00e1t, \u017ee recenze nebude odstran\u011bna. Pokud recenze z\u016fstane neodstran\u011bna, nem\u016f\u017eete vy\u010distit negativn\u00ed image va\u0161\u00ed spole\u010dnosti.<\/p>\n\n\n\n<p>V tomto \u010dl\u00e1nku v\u00e1m vysv\u011btl\u00edme, jak\u00e9 kroky m\u016f\u017eete podniknout.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reagujte_zdvorile_i_na_recenze_s_nizkym_hodnocenim\"><\/span>Reagujte zdvo\u0159ile i na recenze s n\u00edzk\u00fdm hodnocen\u00edm<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Je d\u016fle\u017eit\u00e9 reagovat zdvo\u0159ile i na negativn\u00ed recenze. T\u00edm uk\u00e1\u017eete ostatn\u00edm u\u017eivatel\u016fm, \u017ee se chov\u00e1te up\u0159\u00edmn\u011b a zodpov\u011bdn\u011b.<\/p>\n\n\n\n<p>V d\u016fsledku toho m\u016f\u017eete zm\u00edrnit negativn\u00ed dojem z va\u0161eho podniku a potenci\u00e1ln\u011b p\u0159edej\u00edt dal\u0161\u00edm \u0161patn\u00fdm recenz\u00edm. Mezi recenzemi, kter\u00e9 Google neodstranil, mohou b\u00fdt tak\u00e9 ty, kter\u00e9 neodpov\u00eddaj\u00ed skute\u010dnosti, jsou zalo\u017eeny na nespr\u00e1vn\u00e9m vn\u00edm\u00e1n\u00ed u\u017eivatele nebo jsou zjevn\u011b neopr\u00e1vn\u011bn\u00e9.<\/p>\n\n\n\n<p>Pou\u017eit\u00edm funkce odpov\u011bdi Google m\u016f\u017eete na recenze reagovat a vyj\u00e1d\u0159it sv\u016fj n\u00e1zor nebo protiargument. Obsah va\u0161\u00ed odpov\u011bdi m\u016f\u017ee dokonce zlep\u0161it image va\u0161\u00ed spole\u010dnosti.<\/p>\n\n\n\n<p>Nap\u0159\u00edklad, pokud je z\u0159ejm\u00e9, \u017ee chyba je na stran\u011b recenzenta, m\u016f\u017eete svou odpov\u011bd\u00ed uk\u00e1zat opr\u00e1vn\u011bnost a up\u0159\u00edmnost va\u0161eho podniku. P\u0159i odpov\u00edd\u00e1n\u00ed na recenze myslete na to, jak by va\u0161e slova mohla vn\u00edmat t\u0159et\u00ed osoba, a sna\u017ete se vyjad\u0159ovat zdvo\u0159ile a stru\u010dn\u011b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Snazte_se_ziskat_vice_pozitivnich_recenzi\"><\/span>Sna\u017ete se z\u00edskat v\u00edce pozitivn\u00edch recenz\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud m\u00e1te mnoho pozitivn\u00edch recenz\u00ed, negativn\u00ed recenze nebudou tak n\u00e1padn\u00e9. Aby se sn\u00ed\u017eil dojem z negativn\u00edch recenz\u00ed, sna\u017ete se z\u00edskat v\u00edce pozitivn\u00edch hodnocen\u00ed. Zv\u00fd\u0161en\u00edm po\u010dtu pozitivn\u00edch recenz\u00ed m\u016f\u017eete tak\u00e9 zlep\u0161it celkov\u00e9 hodnocen\u00ed.<\/p>\n\n\n\n<p>Ale vyvarujte se psan\u00ed recenz\u00ed va\u0161imi zam\u011bstnanci nebo \u017e\u00e1d\u00e1n\u00ed jin\u00fdch o pozitivn\u00ed recenze. Pokud by se prok\u00e1zalo, \u017ee se dopou\u0161t\u00edte takov\u00e9ho jedn\u00e1n\u00ed, m\u016f\u017ee to v\u00e9st k penalizaci, jako je sn\u00ed\u017een\u00ed pozice va\u0161eho podniku nebo spole\u010dnosti ve v\u00fdsledc\u00edch vyhled\u00e1v\u00e1n\u00ed.<\/p>\n\n\n\n<p>Je d\u016fle\u017eit\u00e9 se neust\u00e1le sna\u017eit poskytovat kvalitn\u00ed slu\u017eby a zlep\u0161ovat se.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vytvorte_a_vylepsete_svuj_profil_Google_%E3%82%B0%E3%83%BC%E3%82%B0%E3%83%AB_Business\"><\/span>Vytvo\u0159te a vylep\u0161ete sv\u016fj profil Google (\u30b0\u30fc\u30b0\u30eb) Business<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Zlep\u0161en\u00ed a obohacen\u00ed va\u0161eho profilu Google Business je dal\u0161\u00ed mo\u017enost\u00ed. Nap\u0159\u00edklad, pokud se informace o va\u0161ich otev\u00edrac\u00edch hodin\u00e1ch nebo dnech zav\u0159en\u00ed li\u0161\u00ed od skute\u010dnosti, m\u016f\u017ee to v\u00e9st k st\u00ed\u017enostem.<\/p>\n\n\n\n<p>Ujist\u011bte se, \u017ee va\u0161e informace jsou aktu\u00e1ln\u00ed a p\u0159esn\u00e9, a pokud dojde ke zm\u011bn\u00e1m, aktualizujte sv\u016fj profil. Nedostatek informac\u00ed m\u016f\u017ee tak\u00e9 v\u00e9st k nesouladu mezi o\u010dek\u00e1v\u00e1n\u00edm a skute\u010dnost\u00ed, co\u017e m\u016f\u017ee vy\u00fastit v negativn\u00ed recenze. Proto je d\u016fle\u017eit\u00e9 m\u00edt profil co nejkompletn\u011bj\u0161\u00ed a neust\u00e1le ho aktualizovat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pravni_kroky_proti_nevhodnym_recenzim_na_Google\"><\/span>Pr\u00e1vn\u00ed kroky proti nevhodn\u00fdm recenz\u00edm na Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2024\/07\/image-6.jpeg\" alt=\"Advok\u00e1t otev\u00edr\u00e1 knihu z\u00e1kon\u016f\" class=\"wp-image-88348\" \/><\/figure>\n\n\n\n<p>V p\u0159\u00edpad\u011b nevhodn\u00fdch recenz\u00ed m\u016f\u017eete podniknout n\u00e1sleduj\u00edc\u00ed t\u0159i pr\u00e1vn\u00ed kroky:<\/p>\n\n\n\n<ul>\n<li>\u017d\u00e1dost o p\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed proti Google<\/li>\n\n\n\n<li>Trestn\u00ed ozn\u00e1men\u00ed<\/li>\n\n\n\n<li>Zah\u00e1jen\u00ed civiln\u00edho soudn\u00edho \u0159\u00edzen\u00ed<\/li>\n<\/ul>\n\n\n\n<p>Pokud je na Google zve\u0159ejn\u011bna nevhodn\u00e1 recenze a chcete ji odstranit, je nutn\u00e9 jako prvn\u00ed krok identifikovat osobu, kter\u00e1 recenzi zve\u0159ejnila, prost\u0159ednictv\u00edm \u017e\u00e1dosti o odhalen\u00ed informac\u00ed o odes\u00edlateli. Podrobnosti o \u017e\u00e1dosti o odhalen\u00ed informac\u00ed o odes\u00edlateli naleznete v n\u00e1sleduj\u00edc\u00edm \u010dl\u00e1nku.<\/p>\n\n\n\n<p>Souvisej\u00edc\u00ed \u010dl\u00e1nek: <a href=\"https:\/\/monolith-law.jp\/reputation\/google-map-mybusiness-specific\" target=\"_blank\" rel=\"noreferrer noopener\">Jak identifikovat osobu, kter\u00e1 zve\u0159ej\u0148uje nevhodn\u00e9 recenze na Google Maps[ja]<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zadost_o_predbezne_opatreni_proti_spolecnosti_Google\"><\/span>\u017d\u00e1dost o p\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed proti spole\u010dnosti Google<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u017d\u00e1dost\u00ed o p\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed m\u016f\u017eete dos\u00e1hnout odstran\u011bn\u00ed recenz\u00ed na Google. P\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed je pr\u00e1vn\u00ed krok, kter\u00fd se prov\u00e1d\u00ed do\u010dasn\u011b, aby se zabr\u00e1nilo po\u0161kozen\u00ed pr\u00e1v nebo z\u00e1jm\u016f p\u0159ed vyd\u00e1n\u00edm kone\u010dn\u00e9ho rozsudku v soudn\u00edm sporu. Proces p\u0159edb\u011b\u017en\u00e9ho opat\u0159en\u00ed je n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<ol>\n<li>Pod\u00e1n\u00ed \u017e\u00e1dosti u soudu<\/li>\n\n\n\n<li>Posouzen\u00ed dokumentace<\/li>\n\n\n\n<li>Interview a sly\u0161en\u00ed (poskytnut\u00ed p\u0159\u00edle\u017eitosti k vyj\u00e1d\u0159en\u00ed pro strany a zainteresovan\u00e9 osoby)<\/li>\n\n\n\n<li>Rozhodnut\u00ed o zaji\u0161t\u011bn\u00ed a poskytnut\u00ed z\u00e1ruky (v p\u0159\u00edpad\u011b uzn\u00e1n\u00ed n\u00e1rok\u016f, vklad stanoven\u00e9 z\u00e1ru\u010dn\u00ed \u010d\u00e1stky na \u00faschovu u soudu)<\/li>\n\n\n\n<li>P\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed<\/li>\n\n\n\n<li>Odstran\u011bn\u00ed<\/li>\n<\/ol>\n\n\n\n<p>Protistranou pro pod\u00e1n\u00ed \u017e\u00e1dosti je americk\u00e1 spole\u010dnost Google LLC, a proto je nutn\u00e9 p\u0159edlo\u017een\u00e9 dokumenty p\u0159elo\u017eit do angli\u010dtiny. Z\u00e1ru\u010dn\u00ed \u010d\u00e1stka pro p\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed se pohybuje mezi 300 000 a 500 000 japonsk\u00fdmi jeny.<\/p>\n\n\n\n<p>Pokud Google p\u0159edb\u011b\u017en\u00e9mu opat\u0159en\u00ed vyhov\u00ed, recenze bude odstran\u011bna obvykle do 1 a\u017e 2 t\u00fddn\u016f. Po odstran\u011bn\u00ed recenze je mo\u017en\u00e9 \u017e\u00e1dost o p\u0159edb\u011b\u017en\u00e9 opat\u0159en\u00ed st\u00e1hnout a z\u00edskat zp\u011bt z\u00e1ru\u010dn\u00ed \u010d\u00e1stku.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Podani_trestniho_oznameni_proti_autorovi_prispevku\"><\/span>Pod\u00e1n\u00ed trestn\u00edho ozn\u00e1men\u00ed proti autorovi p\u0159\u00edsp\u011bvku<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud recenze obsahuje prvky, kter\u00e9 mohou b\u00fdt pova\u017eov\u00e1ny za pomluvu, podvodnou obstrukci podnik\u00e1n\u00ed nebo po\u0161kozen\u00ed kreditu, m\u016f\u017ee b\u00fdt autor p\u0159\u00edsp\u011bvku trestn\u011b st\u00edh\u00e1n. P\u0159i pod\u00e1n\u00ed trestn\u00edho ozn\u00e1men\u00ed proti autorovi je nutn\u00e9 identifikovat pachatele prost\u0159ednictv\u00edm \u017e\u00e1dosti o odhalen\u00ed informac\u00ed o odes\u00edlateli.<\/p>\n\n\n\n<p>Postup trestn\u00edho ozn\u00e1men\u00ed je n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<ol>\n<li>Po\u017e\u00e1dat Google o odhalen\u00ed informac\u00ed o odes\u00edlateli<\/li>\n\n\n\n<li>Identifikovat poskytovatele slu\u017eeb (podnik poskytuj\u00edc\u00ed p\u0159ipojen\u00ed k internetu) pachatele na z\u00e1klad\u011b IP adresy poskytnut\u00e9 Googlem<\/li>\n\n\n\n<li>Po\u017e\u00e1dat poskytovatele slu\u017eeb o odhalen\u00ed informac\u00ed o odes\u00edlateli<\/li>\n\n\n\n<li>Vytvo\u0159it trestn\u00ed ozn\u00e1men\u00ed<\/li>\n\n\n\n<li>P\u0159edlo\u017eit trestn\u00ed ozn\u00e1men\u00ed na policejn\u00ed stanici<\/li>\n<\/ol>\n\n\n\n<p>Lh\u016fta pro pod\u00e1n\u00ed trestn\u00edho ozn\u00e1men\u00ed je stanovena na \u0161est m\u011bs\u00edc\u016f od doby, kdy se dozv\u00edte o pachateli (\u010dl\u00e1nek 235 odstavec 1 Trestn\u00edho \u0159\u00e1du). Po uplynut\u00ed t\u00e9to lh\u016fty ji\u017e nen\u00ed mo\u017en\u00e9 podat trestn\u00ed ozn\u00e1men\u00ed, proto je d\u016fle\u017eit\u00e9 p\u0159edlo\u017eit trestn\u00ed ozn\u00e1men\u00ed do \u0161esti m\u011bs\u00edc\u016f od identifikace pachatele.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Podani_civilniho_sporu_proti_autorovi_prispevku\"><\/span>Pod\u00e1n\u00ed civiln\u00edho sporu proti autorovi p\u0159\u00edsp\u011bvku<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>V p\u0159\u00edpad\u011b, \u017ee autor p\u0159\u00edsp\u011bvku sp\u00e1ch\u00e1 \u010diny, kter\u00e9 odpov\u00eddaj\u00ed pomluv\u011b, podvodu, po\u0161kozen\u00ed kreditu nebo ur\u00e1\u017ece na cti, je mo\u017en\u00e9 proti n\u011bmu podat civiln\u00ed \u017ealobu jako proti pachateli nez\u00e1konn\u00e9ho jedn\u00e1n\u00ed a po\u017eadovat n\u00e1hradu \u0161kody. Podle \u010dl\u00e1nku 790 (\u010dl. 709) Japonsk\u00e9ho ob\u010dansk\u00e9ho z\u00e1kon\u00edku (\u6c11\u6cd5) je stanoveno n\u00e1sledovn\u011b:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>(N\u00e1hrada \u0161kody zp\u016fsoben\u00e9 nez\u00e1konn\u00fdm jedn\u00e1n\u00edm)<\/p>\n\n\n\n<p>\u010cl\u00e1nek 709: Osoba, kter\u00e1 \u00famysln\u011b nebo z nedbalosti poru\u0161\u00ed pr\u00e1va jin\u00e9 osoby nebo z\u00e1jmy chr\u00e1n\u011bn\u00e9 z\u00e1konem, je povinna nahradit \u0161kodu, kter\u00e1 t\u00edm vznikla.<\/p>\n<cite>Odkaz: e-GOV pr\u00e1vn\u00ed vyhled\u00e1v\u00e1n\u00ed\uff5c<a href=\"https:\/\/elaws.e-gov.go.jp\/document?lawid=129AC0000000089\" target=\"_blank\" rel=\"noreferrer noopener\">Ob\u010dansk\u00fd z\u00e1kon\u00edk[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<p>P\u0159i po\u017eadavku na n\u00e1hradu \u0161kody je tak\u00e9 nutn\u00e9 identifikovat pachatele prost\u0159ednictv\u00edm \u017e\u00e1dosti o zve\u0159ejn\u011bn\u00ed informac\u00ed o odes\u00edlateli. N\u011bkte\u0159\u00ed si mohou myslet, \u017ee po\u017eadavek na n\u00e1hradu \u0161kody automaticky znamen\u00e1 soudn\u00ed spor.<\/p>\n\n\n\n<p>Av\u0161ak, pokud je mo\u017en\u00e9 dos\u00e1hnout dohody mezi stranami bez soudn\u00edho sporu (mimosoudn\u00ed vyrovn\u00e1n\u00ed), nen\u00ed soudn\u00ed \u0159\u00edzen\u00ed nutn\u00e9. Pokud se strany nedok\u00e1\u017e\u00ed dohodnout samy nebo pachatel odm\u00edtne osobn\u00ed setk\u00e1n\u00ed, je mo\u017en\u00e9 po\u017e\u00e1dat soud o zprost\u0159edkov\u00e1n\u00ed a prov\u00e9st jedn\u00e1n\u00ed prost\u0159ednictv\u00edm medi\u00e1tor\u016f.<\/p>\n\n\n\n<p>Pokud i p\u0159esto pachatel odm\u00edtne zaplatit od\u0161kodn\u011bn\u00ed, je mo\u017en\u00e9 podat \u017ealobu a po\u017eadovat n\u00e1hradu \u0161kody prost\u0159ednictv\u00edm soudn\u00edho \u0159\u00edzen\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Shrnuti_Konzultace_s_pravnikem_ohledne_odstraneni_recenzi_na_Google\"><\/span>Shrnut\u00ed: Konzultace s pr\u00e1vn\u00edkem ohledn\u011b odstran\u011bn\u00ed recenz\u00ed na Google<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2024\/07\/image-5.jpeg\" alt=\"Pr\u00e1vn\u00edk\" class=\"wp-image-88347\" \/><\/figure>\n\n\n\n<p>Pokud jsou na Google naps\u00e1ny \u0161kodliv\u00e9 recenze, m\u016f\u017ee to p\u0159ilnout negativn\u00ed obraz a negativn\u011b ovlivnit p\u0159il\u00e1k\u00e1n\u00ed klient\u016f. I kdy\u017e je mo\u017en\u00e9 po\u017e\u00e1dat Google o odstran\u011bn\u00ed recenze jako jednotlivec, pokud dojde k p\u0159edb\u011b\u017en\u00e9mu opat\u0159en\u00ed nebo soudn\u00edmu sporu, je nezbytn\u00e1 pr\u00e1vn\u00ed znalost.<\/p>\n\n\n\n<p>Konzultace s pr\u00e1vn\u00edkem v\u00e1m nejen poskytne vhodn\u00e9 rady, ale tak\u00e9 pom\u016f\u017ee s p\u0159\u00edpravou dokument\u016f a podporou p\u0159i odstra\u0148ov\u00e1n\u00ed recenz\u00ed, co\u017e umo\u017e\u0148uje hladk\u00e9 vy\u0159e\u0161en\u00ed probl\u00e9mu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Predstaveni_opatreni_nasi_kancelare\"><\/span>P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pr\u00e1vn\u00ed kancel\u00e1\u0159 Monolith je firma s bohat\u00fdmi zku\u0161enostmi v oblasti IT, zejm\u00e9na internetu a pr\u00e1va. V posledn\u00edch letech m\u016f\u017ee ignorov\u00e1n\u00ed informac\u00ed o reputa\u010dn\u00edm riziku a pomluv\u00e1ch \u0161\u00ed\u0159\u00edc\u00edch se na internetu v\u00e9st k v\u00e1\u017en\u00fdm \u0161kod\u00e1m. Na\u0161e kancel\u00e1\u0159 poskytuje \u0159e\u0161en\u00ed pro \u0159\u00edzen\u00ed reputa\u010dn\u00edho rizika a krizovou komunikaci. Podrobnosti naleznete v n\u00e1sleduj\u00edc\u00edm \u010dl\u00e1nku.<\/p>\n\n\n\n<p>Oblasti pr\u00e1ce Pr\u00e1vn\u00ed kancel\u00e1\u0159e Monolith: <a href=\"https:\/\/monolith.law\/listedcompanies\" target=\"_blank\" rel=\"noreferrer noopener\">Opat\u0159en\u00ed proti reputa\u010dn\u00edmu riziku pro k\u00f3tovan\u00e9 spole\u010dnosti a podobn\u011b[ja]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mnoho lid\u00ed se p\u0159i v\u00fdb\u011bru obchod\u016f nebo firem \u0159\u00edd\u00ed recenzemi na Google (\u30b0\u30fc\u30b0\u30eb). Pokud jsou na Google zve\u0159ejn\u011bny \u0161kodliv\u00e9 recenze, m\u016f\u017ee to v\u00fdrazn\u011b po\u0161kodit pov\u011bst podniku nebo firmy a v\u00e9st k finan\u010dn\u00edm ztr [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":64760,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[21,41],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/64720"}],"collection":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/comments?post=64720"}],"version-history":[{"count":2,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/64720\/revisions"}],"predecessor-version":[{"id":64761,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/64720\/revisions\/64761"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media\/64760"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media?parent=64720"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/categories?post=64720"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/tags?post=64720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}