{"id":66024,"date":"2025-07-29T19:55:08","date_gmt":"2025-07-29T10:55:08","guid":{"rendered":"https:\/\/monolith.law\/cs\/?p=66024"},"modified":"2025-08-21T15:39:07","modified_gmt":"2025-08-21T06:39:07","slug":"customer-harassment","status":"publish","type":"post","link":"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment","title":{"rendered":"Co je to kasuhara, kter\u00e9 se st\u00e1v\u00e1 spole\u010densk\u00fdm probl\u00e9mem? Vysv\u011btlen\u00ed opat\u0159en\u00ed, kter\u00e1 by m\u011bly podniky p\u0159ijmout, a jak\u00e9 trestn\u00e9 \u010diny to zahrnuje"},"content":{"rendered":"\n<p>V posledn\u00edch letech je situace, kdy zam\u011bstnanci trp\u00ed psychick\u00fdm a fyzick\u00fdm utrpen\u00edm kv\u016fli zlomysln\u00fdm st\u00ed\u017enostem od z\u00e1kazn\u00edk\u016f, vn\u00edm\u00e1na jako probl\u00e9m zn\u00e1m\u00fd jako &#8220;customer harassment&#8221; (v\u0161eobecn\u011b zn\u00e1m\u00fd jako &#8220;casuhara&#8221;) v Japonsku.<\/p>\n\n\n\n<p>Pro ochranu pracovn\u00edho prost\u0159ed\u00ed zam\u011bstnanc\u016f je nezbytn\u00e9, aby spole\u010dnosti p\u0159ijaly opat\u0159en\u00ed proti casuhara. Nyn\u00ed i velk\u00e9 spole\u010dnosti jako Nintendo nebo Lawson zav\u00e1d\u011bj\u00ed opat\u0159en\u00ed proti casuhara. Nav\u00edc, s \u00fa\u010dinnost\u00ed od 1. dubna 2025 (Reiwa 7) bylo v Tokiu zavedeno &#8220;Tokyo Metropolitan Ordinance for the Prevention of Customer Harassment&#8221;, kter\u00e9 sice neobsahuje sank\u010dn\u00ed ustanoven\u00ed, ale jasn\u011b stanovuje, \u017ee casuhara je nez\u00e1konn\u00e9, co\u017e vede k o\u010dek\u00e1v\u00e1n\u00ed sn\u00ed\u017een\u00ed nebo zm\u00edrn\u011bn\u00ed po\u010dtu p\u0159\u00edpad\u016f casuhara.<\/p>\n\n\n\n<p>Av\u0161ak mnoho lid\u00ed m\u016f\u017ee m\u00edt obavy ohledn\u011b toho, co p\u0159esn\u011b spad\u00e1 pod casuhara a jak\u00fdm trestn\u00fdm \u010dinem by mohlo b\u00fdt casuhara pova\u017eov\u00e1no. Proto tento \u010dl\u00e1nek vysv\u011btluje z\u00e1kladn\u00ed informace o casuhara, opat\u0159en\u00ed, kter\u00e1 by spole\u010dnosti m\u011bly p\u0159ijmout na p\u0159\u00edpravu na probl\u00e9my, a jak postupovat v p\u0159\u00edpad\u011b, \u017ee k casuhara dojde.<\/p>\n\n\n\n<p>Pros\u00edm, vyu\u017eijte tyto informace jako vod\u00edtko pro rozvoj va\u0161ich opat\u0159en\u00ed proti casuhara.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Zakladni_prehled_o_zakaznickem_obtezovani_ktere_by_mely_znat_spolecnosti_v_Japonsku\" title=\"Z\u00e1kladn\u00ed p\u0159ehled o z\u00e1kaznick\u00e9m obt\u011b\u017eov\u00e1n\u00ed, kter\u00e9 by m\u011bly zn\u00e1t spole\u010dnosti v Japonsku\">Z\u00e1kladn\u00ed p\u0159ehled o z\u00e1kaznick\u00e9m obt\u011b\u017eov\u00e1n\u00ed, kter\u00e9 by m\u011bly zn\u00e1t spole\u010dnosti v Japonsku<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Definice_zakaznickeho_obtezovani\" title=\"Definice z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed\">Definice z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Priklady_zakaznickeho_obtezovani\" title=\"P\u0159\u00edklady z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed\">P\u0159\u00edklady z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Kriteria_pro_posouzeni_customer_harassment_%E3%82%AB%E3%82%B9%E3%83%8F%E3%83%A9_v_Japonsku\" title=\"Krit\u00e9ria pro posouzen\u00ed customer harassment (\u30ab\u30b9\u30cf\u30e9) v Japonsku\">Krit\u00e9ria pro posouzen\u00ed customer harassment (\u30ab\u30b9\u30cf\u30e9) v Japonsku<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Existuje_opravnenost_v_narocich_zakaznika\" title=\"Existuje opr\u00e1vn\u011bnost v n\u00e1roc\u00edch z\u00e1kazn\u00edka?\">Existuje opr\u00e1vn\u011bnost v n\u00e1roc\u00edch z\u00e1kazn\u00edka?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Jsou_prostredky_a_zpusob_pozadavku_obecne_povazovany_za_primerene\" title=\"Jsou prost\u0159edky a zp\u016fsob po\u017eadavk\u016f obecn\u011b pova\u017eov\u00e1ny za p\u0159im\u011b\u0159en\u00e9?\">Jsou prost\u0159edky a zp\u016fsob po\u017eadavk\u016f obecn\u011b pova\u017eov\u00e1ny za p\u0159im\u011b\u0159en\u00e9?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Duvody_proc_by_firmy_mely_prijimat_opatreni_proti_zakaznickemu_obtezovani_v_Japonsku\" title=\"D\u016fvody, pro\u010d by firmy m\u011bly p\u0159ij\u00edmat opat\u0159en\u00ed proti z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed v Japonsku\">D\u016fvody, pro\u010d by firmy m\u011bly p\u0159ij\u00edmat opat\u0159en\u00ed proti z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed v Japonsku<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Prevence_negativnich_dopadu_na_zamestnance\" title=\"Prevence negativn\u00edch dopad\u016f na zam\u011bstnance\">Prevence negativn\u00edch dopad\u016f na zam\u011bstnance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Prevence_negativnich_dopadu_na_firmu\" title=\"Prevence negativn\u00edch dopad\u016f na firmu\">Prevence negativn\u00edch dopad\u016f na firmu<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Prevence_negativnich_dopadu_na_ostatni_zakazniky\" title=\"Prevence negativn\u00edch dopad\u016f na ostatn\u00ed z\u00e1kazn\u00edky\">Prevence negativn\u00edch dopad\u016f na ostatn\u00ed z\u00e1kazn\u00edky<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Opatreni_ktera_by_firmy_mely_prijmout_v_priprave_na_%E2%80%9Ckasuhara%E2%80%9D_podle_japonskeho_prava\" title=\"Opat\u0159en\u00ed, kter\u00e1 by firmy m\u011bly p\u0159ijmout v p\u0159\u00edprav\u011b na &#8220;kasuhara&#8221; podle japonsk\u00e9ho pr\u00e1va\">Opat\u0159en\u00ed, kter\u00e1 by firmy m\u011bly p\u0159ijmout v p\u0159\u00edprav\u011b na &#8220;kasuhara&#8221; podle japonsk\u00e9ho pr\u00e1va<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Zpresneni_zakladnich_zasad_a_jejich_sdeleni_zamestnancum\" title=\"Zp\u0159esn\u011bn\u00ed z\u00e1kladn\u00edch z\u00e1sad a jejich sd\u011blen\u00ed zam\u011bstnanc\u016fm\">Zp\u0159esn\u011bn\u00ed z\u00e1kladn\u00edch z\u00e1sad a jejich sd\u011blen\u00ed zam\u011bstnanc\u016fm<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Zavedeni_konzultacniho_systemu\" title=\"Zaveden\u00ed konzulta\u010dn\u00edho syst\u00e9mu\">Zaveden\u00ed konzulta\u010dn\u00edho syst\u00e9mu<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Vytvoreni_postupu_a_metod_reakce\" title=\"Vytvo\u0159en\u00ed postup\u016f a metod reakce\">Vytvo\u0159en\u00ed postup\u016f a metod reakce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Skoleni_zamestnancu\" title=\"\u0160kolen\u00ed zam\u011bstnanc\u016f\">\u0160kolen\u00ed zam\u011bstnanc\u016f<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Jak_by_mely_japonske_spolecnosti_reagovat_kdyz_dojde_ke_zneuzivani_ze_strany_zakazniku\" title=\"Jak by m\u011bly japonsk\u00e9 spole\u010dnosti reagovat, kdy\u017e dojde ke zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f\">Jak by m\u011bly japonsk\u00e9 spole\u010dnosti reagovat, kdy\u017e dojde ke zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Overeni_faktu\" title=\"Ov\u011b\u0159en\u00ed fakt\u016f\">Ov\u011b\u0159en\u00ed fakt\u016f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Zavedeni_opatreni_pro_ohleduplne_zachazeni_s_zamestnanci\" title=\"Zaveden\u00ed opat\u0159en\u00ed pro ohledupln\u00e9 zach\u00e1zen\u00ed s zam\u011bstnanci\">Zaveden\u00ed opat\u0159en\u00ed pro ohledupln\u00e9 zach\u00e1zen\u00ed s zam\u011bstnanci<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Zvazovani_opatreni_proti_opakovani_incidentu\" title=\"Zva\u017eov\u00e1n\u00ed opat\u0159en\u00ed proti opakov\u00e1n\u00ed incidentu\">Zva\u017eov\u00e1n\u00ed opat\u0159en\u00ed proti opakov\u00e1n\u00ed incidentu<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Jake_trestne_ciny_muze_zahrnovat_%E2%80%9Ckasuhara%E2%80%9D_podle_japonskeho_prava\" title=\"Jak\u00e9 trestn\u00e9 \u010diny m\u016f\u017ee zahrnovat &#8220;kasuhara&#8221; podle japonsk\u00e9ho pr\u00e1va?\">Jak\u00e9 trestn\u00e9 \u010diny m\u016f\u017ee zahrnovat &#8220;kasuhara&#8221; podle japonsk\u00e9ho pr\u00e1va?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Trestny_cin_neopravneneho_setrvani\" title=\"Trestn\u00fd \u010din neopr\u00e1vn\u011bn\u00e9ho setrv\u00e1n\u00ed\">Trestn\u00fd \u010din neopr\u00e1vn\u011bn\u00e9ho setrv\u00e1n\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Trestny_cin_vydirani\" title=\"Trestn\u00fd \u010din vyd\u00edr\u00e1n\u00ed\">Trestn\u00fd \u010din vyd\u00edr\u00e1n\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Trestny_cin_ruseni_provozu\" title=\"Trestn\u00fd \u010din ru\u0161en\u00ed provozu\">Trestn\u00fd \u010din ru\u0161en\u00ed provozu<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Shrnuti_Ochrana_proti_zakaznickemu_obtezovani_v_podnikani_%E2%80%93_konzultujte_s_pravnikem\" title=\"Shrnut\u00ed: Ochrana proti z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed v podnik\u00e1n\u00ed \u2013 konzultujte s pr\u00e1vn\u00edkem\">Shrnut\u00ed: Ochrana proti z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed v podnik\u00e1n\u00ed \u2013 konzultujte s pr\u00e1vn\u00edkem<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/monolith.law\/cs\/general-corporate\/customer-harassment\/#Predstaveni_opatreni_nasi_kancelare\" title=\"P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e\">P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zakladni_prehled_o_zakaznickem_obtezovani_ktere_by_mely_znat_spolecnosti_v_Japonsku\"><\/span>Z\u00e1kladn\u00ed p\u0159ehled o z\u00e1kaznick\u00e9m obt\u011b\u017eov\u00e1n\u00ed, kter\u00e9 by m\u011bly zn\u00e1t spole\u010dnosti v Japonsku<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Zde vysv\u011btl\u00edme z\u00e1kladn\u00ed znalosti, kter\u00e9 v\u00e1m pomohou l\u00e9pe porozum\u011bt z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Definice_zakaznickeho_obtezovani\"><\/span>Definice z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Definice z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed (v Japonsku zn\u00e1m\u00e9ho jako &#8220;kasuhara&#8221;) nen\u00ed v z\u00e1kon\u011b explicitn\u011b stanovena. Nicm\u00e9n\u011b, na z\u00e1klad\u011b v\u00fdsledk\u016f pr\u016fzkum\u016f a rozhovor\u016f s podniky proveden\u00fdch Ministerstvem zdravotnictv\u00ed, pr\u00e1ce a soci\u00e1ln\u00edch v\u011bc\u00ed je z\u00e1kaznick\u00e9 obt\u011b\u017eov\u00e1n\u00ed na pracovi\u0161ti definov\u00e1no n\u00e1sledovn\u011b.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>St\u00ed\u017enosti nebo chov\u00e1n\u00ed z\u00e1kazn\u00edk\u016f, kter\u00e9, i kdy\u017e se zohledn\u00ed opr\u00e1vn\u011bnost obsahu po\u017eadavk\u016f, pou\u017e\u00edvaj\u00ed prost\u0159edky nebo zp\u016fsoby, kter\u00e9 jsou podle spole\u010densk\u00fdch norem nevhodn\u00e9 a kter\u00e9 t\u00edmto zp\u016fsobem po\u0161kozuj\u00ed pracovn\u00ed prost\u0159ed\u00ed zam\u011bstnanc\u016f<\/p>\n<cite><a href=\"https:\/\/www.mhlw.go.jp\/content\/11900000\/000915233.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Ministerstvo zdravotnictv\u00ed, pr\u00e1ce a soci\u00e1ln\u00edch v\u011bc\u00ed | Manu\u00e1l pro podniky k \u0159e\u0161en\u00ed z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<p>Samoz\u0159ejm\u011b ne v\u0161echny st\u00ed\u017enosti od z\u00e1kazn\u00edk\u016f nebo obchodn\u00edch partner\u016f automaticky spadaj\u00ed do kategorie z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed. Existuj\u00ed tak\u00e9 legitimn\u00ed st\u00ed\u017enosti, kter\u00e9 po\u017eaduj\u00ed zlep\u0161en\u00ed produkt\u016f nebo slu\u017eeb.<\/p>\n\n\n\n<p>Av\u0161ak existuj\u00ed i p\u0159\u00edpady, kdy jsou po\u017eadavky p\u0159ehnan\u00e9 nebo kdy jsou vzneseny neopr\u00e1vn\u011bn\u00e9 n\u00e1mitky, a proto je t\u0159eba takov\u00e9 st\u00ed\u017enosti \u0159e\u0161it jako z\u00e1kaznick\u00e9 obt\u011b\u017eov\u00e1n\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Priklady_zakaznickeho_obtezovani\"><\/span>P\u0159\u00edklady z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jako p\u0159\u00edklady situac\u00ed, kter\u00e9 mohou b\u00fdt pova\u017eov\u00e1ny za z\u00e1kaznick\u00e9 obt\u011b\u017eov\u00e1n\u00ed, lze uv\u00e9st n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<ul>\n<li>Je po\u017eadov\u00e1na vr\u00e1cen\u00ed pen\u011bz i p\u0159es absenci vad na produktu<\/li>\n\n\n\n<li>Jsou vzneseny po\u017eadavky nesouvisej\u00edc\u00ed s poskytovan\u00fdmi slu\u017ebami spole\u010dnosti<\/li>\n\n\n\n<li>Dojde k fyzick\u00e9mu napaden\u00ed, jako je nap\u0159\u00edklad \u00fader nebo tla\u010den\u00ed proti zdi<\/li>\n\n\n\n<li>Je vyv\u00edjen psychick\u00fd tlak, jako jsou v\u00fdhr\u016f\u017eky nebo verb\u00e1ln\u00ed \u00fatoky<\/li>\n\n\n\n<li>Opakovan\u00e9 telefonn\u00ed hovory<\/li>\n\n\n\n<li>Je vy\u017eadov\u00e1no, aby se n\u011bkdo poklonil a\u017e k zemi<\/li>\n\n\n\n<li>Osoba odm\u00edt\u00e1 opustit prostor i po v\u00fdzv\u011b k odchodu<\/li>\n\n\n\n<li>Je pou\u017e\u00edv\u00e1no diskrimina\u010dn\u00ed chov\u00e1n\u00ed<\/li>\n\n\n\n<li>Je pou\u017e\u00edv\u00e1no sexu\u00e1ln\u011b lad\u011bn\u00e9 chov\u00e1n\u00ed<\/li>\n<\/ul>\n\n\n\n<p>Formy z\u00e1kaznick\u00e9ho obt\u011b\u017eov\u00e1n\u00ed se li\u0161\u00ed podle odv\u011btv\u00ed a typu podnik\u00e1n\u00ed. Proto je d\u016fle\u017eit\u00e9 porozum\u011bt krit\u00e9ri\u00edm pro ur\u010den\u00ed, zda se skute\u010dn\u011b jedn\u00e1 o z\u00e1kaznick\u00e9 obt\u011b\u017eov\u00e1n\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kriteria_pro_posouzeni_customer_harassment_%E3%82%AB%E3%82%B9%E3%83%8F%E3%83%A9_v_Japonsku\"><\/span>Krit\u00e9ria pro posouzen\u00ed customer harassment (\u30ab\u30b9\u30cf\u30e9) v Japonsku<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/03\/78d4f67ba19c6f2fc17e898cb47d2bc4.jpg\" alt=\"Krit\u00e9ria pro posouzen\u00ed customer harassment (\u30ab\u30b9\u30cf\u30e9) v Japonsku\" class=\"wp-image-133342\" \/><\/figure>\n\n\n\n<p>Zde vysv\u011btl\u00edme krit\u00e9ria pro posouzen\u00ed, zda se jedn\u00e1 o customer harassment (\u30ab\u30b9\u30cf\u30e9) podle japonsk\u00e9ho pr\u00e1va.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Existuje_opravnenost_v_narocich_zakaznika\"><\/span>Existuje opr\u00e1vn\u011bnost v n\u00e1roc\u00edch z\u00e1kazn\u00edka?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>P\u0159i posuzov\u00e1n\u00ed, zda je st\u00ed\u017enost pova\u017eov\u00e1na za customer harassment (\u30ab\u30b9\u30cf\u30e9) v Japonsku, je d\u016fle\u017eit\u00e9 ov\u011b\u0159it opr\u00e1vn\u011bnost n\u00e1rok\u016f z\u00e1kazn\u00edka. Pokud jsou n\u00e1roky opr\u00e1vn\u011bn\u00e9, m\u011bly by b\u00fdt \u0159e\u0161eny jako legitimn\u00ed st\u00ed\u017enosti. Na druhou stranu, pokud n\u00e1roky nemaj\u00ed opr\u00e1vn\u011bn\u00fd d\u016fvod, mohou b\u00fdt pova\u017eov\u00e1ny za \u0161kodliv\u00e9 st\u00ed\u017enosti.<\/p>\n\n\n\n<p>Nap\u0159\u00edklad, pokud zakoupen\u00fd v\u00fdrobek m\u00e1 vadu, je vhodn\u00e9 reagovat omluvou a nab\u00eddnout v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz. Naopak, pokud neexistuje chyba na stran\u011b va\u0161\u00ed spole\u010dnosti nebo vada na produktu, lze usoudit, \u017ee po\u017eadavky z\u00e1kazn\u00edka nemaj\u00ed opr\u00e1vn\u011bn\u00fd d\u016fvod.<\/p>\n\n\n\n<p>V p\u0159\u00edpad\u011b st\u00ed\u017enosti je t\u0159eba pro\u0161et\u0159it skute\u010dnosti p\u0159\u00edpadu a ov\u011b\u0159it chyby spole\u010dnosti a z\u00e1klad po\u017eadavk\u016f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jsou_prostredky_a_zpusob_pozadavku_obecne_povazovany_za_primerene\"><\/span>Jsou prost\u0159edky a zp\u016fsob po\u017eadavk\u016f obecn\u011b pova\u017eov\u00e1ny za p\u0159im\u011b\u0159en\u00e9?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud prost\u0159edky a zp\u016fsob, jak\u00fdmi z\u00e1kazn\u00edk usiluje o spln\u011bn\u00ed sv\u00fdch po\u017eadavk\u016f, nejsou v souladu s obecn\u00fdmi spole\u010densk\u00fdmi normami, m\u016f\u017ee se jednat o customer harassment (\u30ab\u30b9\u30cf\u30e9) v Japonsku. Zp\u016fsoby po\u017eadavk\u016f, kter\u00e9 po\u0161kozuj\u00ed pracovn\u00ed prost\u0159ed\u00ed zam\u011bstnanc\u016f, nelze pova\u017eovat za legitimn\u00ed st\u00ed\u017enosti.<\/p>\n\n\n\n<p>P\u0159\u00edklady chov\u00e1n\u00ed, kter\u00e9 se pova\u017euje za nedostate\u010dn\u00e9 z hlediska spole\u010densk\u00fdch norem, zahrnuj\u00ed:<\/p>\n\n\n\n<ul>\n<li>Dlouhotrvaj\u00edc\u00ed st\u00ed\u017enosti<\/li>\n\n\n\n<li>N\u00e1siln\u00e9 nebo zastra\u0161uj\u00edc\u00ed chov\u00e1n\u00ed<\/li>\n\n\n\n<li>Opakovan\u00e9 a obt\u011b\u017euj\u00edc\u00ed chov\u00e1n\u00ed<\/li>\n\n\n\n<li>Chov\u00e1n\u00ed s diskrimina\u010dn\u00edmi prvky<\/li>\n\n\n\n<li>Sexu\u00e1ln\u011b lad\u011bn\u00e9 chov\u00e1n\u00ed<\/li>\n<\/ul>\n\n\n\n<p>Krit\u00e9ria pro posouzen\u00ed, co je pova\u017eov\u00e1no za \u0161kodliv\u00e9, se li\u0161\u00ed podle odv\u011btv\u00ed, typu podnik\u00e1n\u00ed a firemn\u00ed kultury. Je nezbytn\u00e9 m\u00edt p\u0159edem stanoven\u00e1 krit\u00e9ria pro posouzen\u00ed customer harassment (\u30ab\u30b9\u30cf\u30e9), kter\u00e1 odpov\u00eddaj\u00ed va\u0161\u00ed spole\u010dnosti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Duvody_proc_by_firmy_mely_prijimat_opatreni_proti_zakaznickemu_obtezovani_v_Japonsku\"><\/span>D\u016fvody, pro\u010d by firmy m\u011bly p\u0159ij\u00edmat opat\u0159en\u00ed proti z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed v Japonsku<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Vysv\u011btl\u00edme, pro\u010d je nutn\u00e9, aby firmy v Japonsku p\u0159ij\u00edmaly opat\u0159en\u00ed proti z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed, zn\u00e1m\u00e9mu jako &#8220;kasuhara&#8221;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prevence_negativnich_dopadu_na_zamestnance\"><\/span>Prevence negativn\u00edch dopad\u016f na zam\u011bstnance<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>P\u0159ijet\u00ed opat\u0159en\u00ed proti kasuhara pom\u00e1h\u00e1 p\u0159edch\u00e1zet negativn\u00edm dopad\u016fm na zam\u011bstnance. Pokud jsou zam\u011bstnanci nuceni v\u011bnovat se zlomysln\u00fdm st\u00ed\u017enostem z\u00e1kazn\u00edk\u016f po dlouhou dobu, m\u016f\u017ee to v\u00e9st k poklesu jejich pracovn\u00edho v\u00fdkonu. M\u016f\u017ee to tak\u00e9 zp\u016fsobit zdravotn\u00ed probl\u00e9my, jako jsou poruchy sp\u00e1nku nebo psychick\u00e9 nemoci.<\/p>\n\n\n\n<p>Strach a \u00fazkost z \u0159e\u0161en\u00ed st\u00ed\u017enost\u00ed mohou v\u00e9st k pot\u0159eb\u011b p\u0159esunut\u00ed zam\u011bstnanc\u016f na jin\u00e9 pozice, nebo dokonce k jejich do\u010dasn\u00e9mu nebo trval\u00e9mu odchodu z pr\u00e1ce. Firmy maj\u00ed povinnost zajistit bezpe\u010dn\u00e9 pracovn\u00ed prost\u0159ed\u00ed pro sv\u00e9 zam\u011bstnance. Aby zam\u011bstnanci mohli pracovat v pohodln\u00e9m prost\u0159ed\u00ed, je nezbytn\u00e9 p\u0159ijmout opat\u0159en\u00ed proti kasuhara.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prevence_negativnich_dopadu_na_firmu\"><\/span>Prevence negativn\u00edch dopad\u016f na firmu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Kasuhara m\u016f\u017ee m\u00edt negativn\u00ed dopady nejen na zam\u011bstnance, ale tak\u00e9 na samotnou firmu. P\u0159i \u0159e\u0161en\u00ed st\u00ed\u017enost\u00ed m\u016f\u017ee firma b\u00fdt nucena v\u011bnovat \u010das n\u00e1sleduj\u00edc\u00edm aktivit\u00e1m:<\/p>\n\n\n\n<ul>\n<li>Reakce na m\u00edst\u011b<\/li>\n\n\n\n<li>Telefonick\u00e1 komunikace<\/li>\n\n\n\n<li>Omluvn\u00e9 n\u00e1v\u0161t\u011bvy<\/li>\n\n\n\n<li>Zva\u017eov\u00e1n\u00ed zp\u016fsob\u016f \u0159e\u0161en\u00ed<\/li>\n\n\n\n<li>Konzultace s pr\u00e1vn\u00edkem<\/li>\n<\/ul>\n\n\n\n<p>Proto\u017ee jsou takto vyu\u017e\u00edv\u00e1ny zdroje jako \u010das, rozpo\u010det a person\u00e1l, m\u016f\u017ee to zp\u016fsobit probl\u00e9my v b\u011b\u017en\u00e9m provozu firmy.<\/p>\n\n\n\n<p>Krom\u011b toho, pokud firma mus\u00ed reagovat na vr\u00e1cen\u00ed zbo\u017e\u00ed, refundace nebo n\u00e1roky na od\u0161kodn\u011bn\u00ed, m\u016f\u017ee to v\u00e9st k finan\u010dn\u00edm ztr\u00e1t\u00e1m. Pokud se st\u00ed\u017enosti roz\u0161\u00ed\u0159\u00ed, m\u016f\u017ee to zp\u016fsobit reputa\u010dn\u00ed \u0161kody a sn\u00ed\u017een\u00ed hodnoty zna\u010dky firmy.<\/p>\n\n\n\n<p>Aby firma mohla p\u0159i v\u00fdskytu kasuhara zvolit spr\u00e1vn\u00fd postup a minimalizovat \u0161kody, je d\u016fle\u017eit\u00e9 m\u00edt p\u0159ipraven\u00e1 preventivn\u00ed opat\u0159en\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prevence_negativnich_dopadu_na_ostatni_zakazniky\"><\/span>Prevence negativn\u00edch dopad\u016f na ostatn\u00ed z\u00e1kazn\u00edky<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Kasuhara m\u016f\u017ee m\u00edt tak\u00e9 negativn\u00ed dopady na ostatn\u00ed z\u00e1kazn\u00edky. Na m\u00edst\u011b st\u00ed\u017enosti se m\u016f\u017ee zhor\u0161it prost\u0159ed\u00ed a atmosf\u00e9ra pro ostatn\u00ed n\u00e1v\u0161t\u011bvn\u00edky.<\/p>\n\n\n\n<p>Pokud je person\u00e1l zanepr\u00e1zdn\u011bn \u0159e\u0161en\u00edm kasuhara, m\u016f\u017ee to v\u00e9st k situaci, kdy ostatn\u00ed z\u00e1kazn\u00edci nemohou dost\u00e1vat slu\u017eby. Pokud se \u0161patn\u00e9 zku\u0161enosti z\u00e1kazn\u00edk\u016f roz\u0161\u00ed\u0159\u00ed, m\u016f\u017ee to v\u00e9st k po\u0161kozen\u00ed image zna\u010dky obchodu nebo firmy.<\/p>\n\n\n\n<p>Je-li c\u00edlem rychle vy\u0159e\u0161it probl\u00e9my d\u0159\u00edve, ne\u017e ovlivn\u00ed ostatn\u00ed z\u00e1kazn\u00edky, je nutn\u00e9 m\u00edt p\u0159ipraven\u00e1 opat\u0159en\u00ed proti kasuhara.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Opatreni_ktera_by_firmy_mely_prijmout_v_priprave_na_%E2%80%9Ckasuhara%E2%80%9D_podle_japonskeho_prava\"><\/span>Opat\u0159en\u00ed, kter\u00e1 by firmy m\u011bly p\u0159ijmout v p\u0159\u00edprav\u011b na &#8220;kasuhara&#8221; podle japonsk\u00e9ho pr\u00e1va<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/03\/be28c4d835a625450a31fc6b7b1b25de.jpg\" alt=\"Opat\u0159en\u00ed, kter\u00e1 by firmy m\u011bly p\u0159ijmout v p\u0159\u00edprav\u011b na 'kasuhara' podle japonsk\u00e9ho pr\u00e1va\" class=\"wp-image-133341\" \/><\/figure>\n\n\n\n<p>Jak ji\u017e bylo uvedeno na za\u010d\u00e1tku, firmy, kter\u00e9 p\u0159ij\u00edmaj\u00ed opat\u0159en\u00ed proti &#8220;kasuhara&#8221;, zahrnuj\u00ed r\u016fzn\u00e9 odv\u011btv\u00ed, jako jsou Nintendo, Lawson, JR a soukrom\u00e9 \u017eelezni\u010dn\u00ed spole\u010dnosti. Samoz\u0159ejm\u011b se jedn\u00e1 tak\u00e9 o opat\u0159en\u00ed k ochran\u011b bezpe\u010dnosti zam\u011bstnanc\u016f. P\u0159edstav\u00edme opat\u0159en\u00ed, kter\u00e1 by firmy m\u011bly p\u0159ijmout p\u0159edem, aby byly p\u0159ipraveny na &#8220;kasuhara&#8221;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zpresneni_zakladnich_zasad_a_jejich_sdeleni_zamestnancum\"><\/span>Zp\u0159esn\u011bn\u00ed z\u00e1kladn\u00edch z\u00e1sad a jejich sd\u011blen\u00ed zam\u011bstnanc\u016fm<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>P\u0159i zav\u00e1d\u011bn\u00ed opat\u0159en\u00ed proti &#8220;kasuhara&#8221; je nejprve d\u016fle\u017eit\u00e9 jasn\u011b stanovit z\u00e1kladn\u00ed z\u00e1sady firmy a tyto informace sd\u011blit zam\u011bstnanc\u016fm. Zp\u0159esn\u011bn\u00ed z\u00e1kladn\u00edch z\u00e1sad umo\u017en\u00ed uk\u00e1zat postoj firmy k ochran\u011b zam\u011bstnanc\u016f, co\u017e zam\u011bstnanc\u016fm poskytne pocit bezpe\u010d\u00ed.<\/p>\n\n\n\n<p>Pokud je postoj firmy jasn\u00fd, i v p\u0159\u00edpad\u011b vzniku \u0161kody bude pro zam\u011bstnance snaz\u0161\u00ed hovo\u0159it o obsahu probl\u00e9mu a jeho \u0159e\u0161en\u00ed. To tak\u00e9 povede k prevenci opakov\u00e1n\u00ed probl\u00e9m\u016f. Je d\u016fle\u017eit\u00e9, aby zam\u011bstnanci c\u00edtili, \u017ee firma se sna\u017e\u00ed je chr\u00e1nit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zavedeni_konzultacniho_systemu\"><\/span>Zaveden\u00ed konzulta\u010dn\u00edho syst\u00e9mu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jako sou\u010d\u00e1st opat\u0159en\u00ed proti &#8220;kasuhara&#8221; je d\u016fle\u017eit\u00e9 z\u0159\u00eddit konzulta\u010dn\u00ed syst\u00e9m. Vytvo\u0159en\u00edm konzulta\u010dn\u00edho m\u00edsta a ur\u010den\u00edm osob odpov\u011bdn\u00fdch za konzultace zajist\u00edte, \u017ee zam\u011bstnanci budou moci snadno vyhledat pomoc.<\/p>\n\n\n\n<p>Za konzultace by m\u011bli b\u00fdt zodpov\u011bdn\u00ed mana\u017ee\u0159i na pracovi\u0161ti nebo nad\u0159\u00edzen\u00ed konzultuj\u00edc\u00edch. D\u00edky tomu, \u017ee jsou obezn\u00e1meni s ka\u017edodenn\u00ed situac\u00ed na pracovi\u0161ti, mohou v p\u0159\u00edpad\u011b probl\u00e9m\u016f rychle zas\u00e1hnout.<\/p>\n\n\n\n<p>Konzulta\u010dn\u00ed syst\u00e9m by m\u011bl b\u00fdt p\u0159\u00edstupn\u00fd nejen v p\u0159\u00edpad\u011b, \u017ee ji\u017e do\u0161lo k &#8220;kasuhara&#8221;, ale tak\u00e9 pro prevenci a konzultace ohledn\u011b ur\u010den\u00ed, zda se jedn\u00e1 o &#8220;kasuhara&#8221;. Je nutn\u00e9 pe\u010dliv\u011b zv\u00e1\u017eit psychick\u00fd a fyzick\u00fd stav konzultuj\u00edc\u00edho a jeho vn\u00edm\u00e1n\u00ed situace.<\/p>\n\n\n\n<p>Pro hladk\u00fd pr\u016fb\u011bh konzultac\u00ed je nezbytn\u00e9 m\u00edt syst\u00e9m, kter\u00fd umo\u017e\u0148uje spolupr\u00e1ci s intern\u00edmi odd\u011blen\u00edmi a extern\u00edmi institucemi, jako jsou pr\u00e1vn\u00edci.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vytvoreni_postupu_a_metod_reakce\"><\/span>Vytvo\u0159en\u00ed postup\u016f a metod reakce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jako p\u0159\u00edprava na \u0159e\u0161en\u00ed &#8220;kasuhara&#8221; je d\u016fle\u017eit\u00e9 m\u00edt stanoven\u00e9 metody a postupy reakce. P\u0159edv\u00eddejte mo\u017en\u00e9 probl\u00e9my, kter\u00e9 by mohly na pracovi\u0161ti nastat, a ur\u010dete n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<ul>\n<li>Proces sd\u00edlen\u00ed informac\u00ed<\/li>\n\n\n\n<li>Po\u010det osob reaguj\u00edc\u00edch na st\u00ed\u017enosti<\/li>\n\n\n\n<li>Na\u010dasov\u00e1n\u00ed a obsah omluv<\/li>\n\n\n\n<li>Nahr\u00e1v\u00e1n\u00ed telefonn\u00edch hovor\u016f<\/li>\n\n\n\n<li>Zp\u016fsob naslouch\u00e1n\u00ed po\u017eadavk\u016fm z\u00e1kazn\u00edk\u016f<\/li>\n<\/ul>\n\n\n\n<p>Konkr\u00e9tn\u00ed z\u00e1sady reakce se budou li\u0161it v z\u00e1vislosti na obsahu a form\u011b pr\u00e1ce. P\u0159i p\u0159edv\u00edd\u00e1n\u00ed r\u016fzn\u00fdch situac\u00ed zva\u017ete metody reakce, kter\u00e9 nejl\u00e9pe vyhovuj\u00ed va\u0161\u00ed firm\u011b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Skoleni_zamestnancu\"><\/span>\u0160kolen\u00ed zam\u011bstnanc\u016f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pro efektivn\u00ed uplatn\u011bn\u00ed opat\u0159en\u00ed proti &#8220;kasuhara&#8221; je nezbytn\u00e9 \u0161kolen\u00ed zam\u011bstnanc\u016f. Pravideln\u011b po\u0159\u00e1dejte \u0161kolen\u00ed a prohlubujte porozum\u011bn\u00ed zam\u011bstnanc\u016f problematice &#8220;kasuhara&#8221;.<\/p>\n\n\n\n<p>Je vhodn\u00e9, aby \u0161kolen\u00ed absolvovali v\u0161ichni zam\u011bstnanci. I zam\u011bstnanci, kte\u0159\u00ed nastoupili b\u011bhem roku, nebo brig\u00e1dn\u00edci by m\u011bli absolvovat \u0161kolen\u00ed, pokud je z\u00e1kaznick\u00fd servis sou\u010d\u00e1st\u00ed jejich pr\u00e1ce.<\/p>\n\n\n\n<p>Na \u0161kolen\u00edch vysv\u011btlete n\u00e1sleduj\u00edc\u00ed:<\/p>\n\n\n\n<ul>\n<li>Z\u00e1kladn\u00ed postoj firmy<\/li>\n\n\n\n<li>Konzulta\u010dn\u00ed syst\u00e9m<\/li>\n\n\n\n<li>Metody a postupy reakce v p\u0159\u00edpad\u011b probl\u00e9m\u016f<\/li>\n\n\n\n<li>Kl\u00ed\u010dov\u00e9 body p\u0159i komunikaci se z\u00e1kazn\u00edky<\/li>\n<\/ul>\n\n\n\n<p>Krom\u011b zam\u011bstnanc\u016f pracuj\u00edc\u00edch p\u0159\u00edmo se z\u00e1kazn\u00edky je tak\u00e9 d\u016fle\u017eit\u00e9 \u0161kolit nad\u0159\u00edzen\u00e9 a mana\u017eery, kte\u0159\u00ed se stanou konzultanty. Pokud by jejich chov\u00e1n\u00ed m\u011blo negativn\u00ed vliv na \u0159e\u0161en\u00ed probl\u00e9m\u016f, mohlo by to v\u00e9st k ned\u016fv\u011b\u0159e konzultuj\u00edc\u00edch v\u016f\u010di firm\u011b nebo nad\u0159\u00edzen\u00fdm, a proto je \u0161kolen\u00ed konzultant\u016f kl\u00ed\u010dov\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jak_by_mely_japonske_spolecnosti_reagovat_kdyz_dojde_ke_zneuzivani_ze_strany_zakazniku\"><\/span>Jak by m\u011bly japonsk\u00e9 spole\u010dnosti reagovat, kdy\u017e dojde ke zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/03\/5135c3ab86dd19d987ae88b0f966c84c.jpg\" alt=\"Jak by m\u011bly japonsk\u00e9 spole\u010dnosti reagovat, kdy\u017e dojde ke zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f\" class=\"wp-image-133340\" \/><\/figure>\n\n\n\n<p>V tomto \u010dl\u00e1nku vysv\u011btl\u00edme, jak\u00e9 kroky by m\u011bly japonsk\u00e9 spole\u010dnosti podniknout, pokud dojde ke zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Overeni_faktu\"><\/span>Ov\u011b\u0159en\u00ed fakt\u016f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud dojde ke zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f, je nejprve nutn\u00e9 ov\u011b\u0159it fakta incidentu. Je d\u016fle\u017eit\u00e9 rozhodnout, zda po\u017eadavky z\u00e1kazn\u00edka p\u0159edstavuj\u00ed legitimn\u00ed n\u00e1rok nebo jsou to \u0161kodliv\u00e9 st\u00ed\u017enosti.<\/p>\n\n\n\n<p>P\u0159i ur\u010dov\u00e1n\u00ed fakt\u016f je kl\u00ed\u010dov\u00e1 objektivita, proto je t\u0159eba shroma\u017e\u010fovat informace nejen od z\u00fa\u010dastn\u011bn\u00fdch stran, ale tak\u00e9 zahrnout n\u00e1zory okol\u00ed a mana\u017eer\u016f. Pokud existuj\u00ed z\u00e1znamy z m\u00edsta incidentu, jako jsou videa, umo\u017en\u00ed to u\u010dinit rozhodnut\u00ed zalo\u017een\u00e9 na pevn\u011bj\u0161\u00edch d\u016fkazech a sv\u011bdectv\u00edch.<\/p>\n\n\n\n<p>Po ur\u010den\u00ed, \u017ee st\u00ed\u017enost p\u0159edstavuje zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f, se od spole\u010dnosti o\u010dek\u00e1v\u00e1, \u017ee podnikne n\u00e1sleduj\u00edc\u00ed kroky:<\/p>\n\n\n\n<ul>\n<li>Informovat st\u011b\u017eovatele, \u017ee mus\u00ed opustit prostor<\/li>\n\n\n\n<li>Ozn\u00e1mit z\u00e1kaz vstupu<\/li>\n<\/ul>\n\n\n\n<p>M\u016f\u017ee nastat situace, kdy je od z\u00e1kazn\u00edka po\u017eadov\u00e1na okam\u017eit\u00e1 reakce. Je v\u0161ak nutn\u00e9 b\u00fdt opatrn\u00fd, aby se v p\u0159\u00edpad\u011b nejasn\u00e9ho ov\u011b\u0159en\u00ed fakt\u016f nepodnikly nevhodn\u00e9 kroky.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zavedeni_opatreni_pro_ohleduplne_zachazeni_s_zamestnanci\"><\/span>Zaveden\u00ed opat\u0159en\u00ed pro ohledupln\u00e9 zach\u00e1zen\u00ed s zam\u011bstnanci<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud zam\u011bstnanec utrp\u011bl zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f, je nutn\u00e9 rychle zav\u00e9st opat\u0159en\u00ed pro ohledupln\u00e9 zach\u00e1zen\u00ed. Pokud st\u011b\u017eovatel prov\u00e1d\u00ed n\u00e1siln\u00e9 \u010diny nebo sexu\u00e1ln\u00ed obt\u011b\u017eov\u00e1n\u00ed, je z\u00e1sadn\u00ed zajistit bezpe\u010dnost zam\u011bstnanc\u016f. Veden\u00ed nebo dozorci na m\u00edst\u011b by m\u011bli p\u0159evz\u00edt komunikaci se z\u00e1kazn\u00edkem, aby odd\u011blili st\u011b\u017eovatele od zam\u011bstnance. V n\u011bkter\u00fdch p\u0159\u00edpadech m\u016f\u017ee b\u00fdt tak\u00e9 vy\u017eadov\u00e1na spolupr\u00e1ce s pr\u00e1vn\u00edky nebo polici\u00ed.<\/p>\n\n\n\n<p>D\u00e1le je d\u016fle\u017eit\u00e9 zv\u00e1\u017eit psychickou podporu, jako je p\u00e9\u010de po incidentu nebo pravideln\u00e9 kontroly stresu. Pokud se objev\u00ed zn\u00e1mky du\u0161evn\u00edho onemocn\u011bn\u00ed, je t\u0159eba podn\u00edtit konzultace se specialisty nebo n\u00e1v\u0161t\u011bvu zdravotnick\u00e9ho za\u0159\u00edzen\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zvazovani_opatreni_proti_opakovani_incidentu\"><\/span>Zva\u017eov\u00e1n\u00ed opat\u0159en\u00ed proti opakov\u00e1n\u00ed incidentu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Po vy\u0159e\u0161en\u00ed incidentu zneu\u017e\u00edv\u00e1n\u00ed ze strany z\u00e1kazn\u00edk\u016f je nutn\u00e9 zv\u00e1\u017eit preventivn\u00ed opat\u0159en\u00ed, aby se podobn\u00e9 probl\u00e9my neopakovaly. Nejprve je d\u016fle\u017eit\u00e9 sd\u00edlet skute\u010dn\u00e9 p\u0159\u00edpady incident\u016f jako p\u0159\u00edklady. To m\u016f\u017ee tak\u00e9 pomoci p\u0159i revizi manu\u00e1l\u016f a \u0161kolen\u00ed.<\/p>\n\n\n\n<p>Pokud vznikaj\u00ed st\u00ed\u017enosti kv\u016fli chov\u00e1n\u00ed zam\u011bstnanc\u016f p\u0159i obsluze z\u00e1kazn\u00edk\u016f, je t\u0159eba prohloubit porozum\u011bn\u00ed z\u00e1kaznick\u00e9mu servisu a usilovat o zlep\u0161en\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jake_trestne_ciny_muze_zahrnovat_%E2%80%9Ckasuhara%E2%80%9D_podle_japonskeho_prava\"><\/span>Jak\u00e9 trestn\u00e9 \u010diny m\u016f\u017ee zahrnovat &#8220;kasuhara&#8221; podle japonsk\u00e9ho pr\u00e1va?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/03\/eef4513fdfe0dd321bd3d952cd99d0e6.jpg\" alt=\"Jak\u00e9 trestn\u00e9 \u010diny m\u016f\u017ee zahrnovat kasuhara podle japonsk\u00e9ho pr\u00e1va?\" class=\"wp-image-133339\" \/><\/figure>\n\n\n\n<p>&#8220;Kasuhara&#8221; m\u016f\u017ee v ur\u010dit\u00fdch situac\u00edch znamenat trestn\u00fd \u010din podle japonsk\u00e9ho trestn\u00edho z\u00e1kon\u00edku. P\u0159edstav\u00edme n\u011bkolik p\u0159\u00edklad\u016f, kdy m\u016f\u017ee b\u00fdt chov\u00e1n\u00ed st\u011b\u017eovatele pr\u00e1vn\u011b posti\u017eiteln\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Trestny_cin_neopravneneho_setrvani\"><\/span>Trestn\u00fd \u010din neopr\u00e1vn\u011bn\u00e9ho setrv\u00e1n\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud je osoba po\u017e\u00e1d\u00e1na o opu\u0161t\u011bn\u00ed obchodu nebo spole\u010dnosti a bez opr\u00e1vn\u011bn\u00e9ho d\u016fvodu tak neu\u010din\u00ed, m\u016f\u017ee b\u00fdt obvin\u011bna z trestn\u00e9ho \u010dinu neopr\u00e1vn\u011bn\u00e9ho setrv\u00e1n\u00ed.<\/p>\n\n\n\n<p>N\u00e1sleduj\u00edc\u00ed je ustanoven\u00ed trestn\u00edho z\u00e1kon\u00edku, kter\u00e9 definuje trestn\u00fd \u010din neopr\u00e1vn\u011bn\u00e9ho setrv\u00e1n\u00ed.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\u010cl\u00e1nek 130: Kdo bez opr\u00e1vn\u011bn\u00e9ho d\u016fvodu vnikne do obydl\u00ed, st\u0159e\u017een\u00e9ho domu, budovy nebo lodi nebo kdo, i kdy\u017e byl po\u017e\u00e1d\u00e1n, neopust\u00ed tyto prostory, bude potrest\u00e1n odn\u011bt\u00edm svobody na dobu a\u017e t\u0159\u00ed let nebo pokutou do v\u00fd\u0161e 100 000 jen\u016f.<\/p>\n<cite><a href=\"https:\/\/laws.e-gov.go.jp\/law\/140AC0000000045#Mp-Pa_2-Ch_12-At_130\" target=\"_blank\" rel=\"noreferrer noopener\">e-Gov pr\u00e1vn\u00ed vyhled\u00e1v\u00e1n\u00ed\uff5cTrestn\u00ed z\u00e1kon\u00edk[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Trestny_cin_vydirani\"><\/span>Trestn\u00fd \u010din vyd\u00edr\u00e1n\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud st\u011b\u017eovatel vy\u017eaduje od zam\u011bstnance nap\u0159\u00edklad pokleknut\u00ed nebo omluvu, m\u016f\u017ee b\u00fdt obvin\u011bn z trestn\u00e9ho \u010dinu vyd\u00edr\u00e1n\u00ed.<\/p>\n\n\n\n<p>N\u00e1sleduj\u00edc\u00ed je ustanoven\u00ed trestn\u00edho z\u00e1kon\u00edku, kter\u00e9 definuje trestn\u00fd \u010din vyd\u00edr\u00e1n\u00ed.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\u010cl\u00e1nek 223: Kdo vyhro\u017euje po\u0161kozen\u00edm \u017eivota, t\u011bla, svobody, cti nebo majetku nebo kdo pou\u017eije n\u00e1sil\u00ed, aby donutil osobu k \u010dinu, kter\u00fd nen\u00ed jej\u00ed povinnost\u00ed, nebo aby zabr\u00e1nil v\u00fdkonu pr\u00e1va, bude potrest\u00e1n odn\u011bt\u00edm svobody na dobu a\u017e t\u0159\u00ed let.<br>2. Stejn\u00fd trest se vztahuje i na osobu, kter\u00e1 vyhro\u017euje po\u0161kozen\u00edm \u017eivota, t\u011bla, svobody, cti nebo majetku p\u0159\u00edbuzn\u00e9ho, aby donutila osobu k \u010dinu, kter\u00fd nen\u00ed jej\u00ed povinnost\u00ed, nebo aby zabr\u00e1nila v\u00fdkonu pr\u00e1va.<br>3. Pokus o trestn\u00e9 \u010diny uveden\u00e9 v p\u0159edchoz\u00edch dvou odstavc\u00edch se trest\u00e1.<\/p>\n<cite><a href=\"https:\/\/laws.e-gov.go.jp\/law\/140AC0000000045#Mp-Pa_2-Ch_32-At_223\" target=\"_blank\" rel=\"noreferrer noopener\">e-Gov pr\u00e1vn\u00ed vyhled\u00e1v\u00e1n\u00ed\uff5cTrestn\u00ed z\u00e1kon\u00edk[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Trestny_cin_ruseni_provozu\"><\/span>Trestn\u00fd \u010din ru\u0161en\u00ed provozu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Pokud je provoz ru\u0161en n\u00e1siln\u00fdmi \u010diny nebo hlukem, m\u016f\u017ee b\u00fdt pachatel obvin\u011bn z trestn\u00e9ho \u010dinu ru\u0161en\u00ed provozu.<\/p>\n\n\n\n<p>V trestn\u00edm z\u00e1kon\u00edku je ru\u0161en\u00ed provozu definov\u00e1no n\u00e1sledovn\u011b:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\u010cl\u00e1nek 233: Kdo \u0161\u00ed\u0159\u00ed nepravdiv\u00e9 zv\u011bsti nebo pou\u017e\u00edv\u00e1 podvod, aby po\u0161kodil ciz\u00ed d\u016fv\u011bru nebo zas\u00e1hl do ciz\u00edho podnik\u00e1n\u00ed, bude potrest\u00e1n odn\u011bt\u00edm svobody na dobu a\u017e t\u0159\u00ed let nebo pokutou do v\u00fd\u0161e 500 000 jen\u016f.<br>\u010cl\u00e1nek 234: Kdo pou\u017eije s\u00edlu k ru\u0161en\u00ed ciz\u00edho podnik\u00e1n\u00ed, bude potrest\u00e1n podle p\u0159edchoz\u00edho \u010dl\u00e1nku.<\/p>\n<cite><a href=\"https:\/\/laws.e-gov.go.jp\/law\/140AC0000000045#Mp-Pa_2-Ch_35-At_234\" target=\"_blank\" rel=\"noreferrer noopener\">e-Gov pr\u00e1vn\u00ed vyhled\u00e1v\u00e1n\u00ed\uff5cTrestn\u00ed z\u00e1kon\u00edk[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Shrnuti_Ochrana_proti_zakaznickemu_obtezovani_v_podnikani_%E2%80%93_konzultujte_s_pravnikem\"><\/span>Shrnut\u00ed: Ochrana proti z\u00e1kaznick\u00e9mu obt\u011b\u017eov\u00e1n\u00ed v podnik\u00e1n\u00ed \u2013 konzultujte s pr\u00e1vn\u00edkem<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Z\u00e1kaznick\u00e9 obt\u011b\u017eov\u00e1n\u00ed, zn\u00e1m\u00e9 jako &#8220;kasuhara&#8221; v Japonsku, ozna\u010duje situace, kdy zam\u011bstnanci trp\u00ed v pracovn\u00edm prost\u0159ed\u00ed kv\u016fli \u0161kodliv\u00fdm st\u00ed\u017enostem z\u00e1kazn\u00edk\u016f. V n\u011bkter\u00fdch p\u0159\u00edpadech m\u016f\u017ee doj\u00edt k v\u00fdrazn\u00e9mu sn\u00ed\u017een\u00ed produktivity podniku, ztr\u00e1t\u011b spole\u010densk\u00e9 d\u016fv\u011bry nebo dokonce k rozvoji trestn\u011bpr\u00e1vn\u00edch spor\u016f.<\/p>\n\n\n\n<p>Aby bylo mo\u017en\u00e9 \u0159e\u0161it probl\u00e9my, kter\u00e9 nastanou, je d\u016fle\u017eit\u00e9 m\u00edt p\u0159ipraven\u00e9 preventivn\u00ed opat\u0159en\u00ed. Pokud m\u00e1te obavy, \u017ee va\u0161e vlastn\u00ed rozhodnut\u00ed ohledn\u011b opat\u0159en\u00ed proti kasuhara nemus\u00ed b\u00fdt dostate\u010dn\u00e1, doporu\u010duje se konzultace s pr\u00e1vn\u00edkem.<\/p>\n\n\n\n<p>Konzultace s pr\u00e1vn\u00edkem p\u0159edem v\u00e1m m\u016f\u017ee poskytnout podporu v p\u0159\u00edpad\u011b, \u017ee by se probl\u00e9my staly v\u00e1\u017en\u011bj\u0161\u00edmi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Predstaveni_opatreni_nasi_kancelare\"><\/span>P\u0159edstaven\u00ed opat\u0159en\u00ed na\u0161\u00ed kancel\u00e1\u0159e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pr\u00e1vn\u00ed kancel\u00e1\u0159 Monolith je specializovan\u00e1 na IT, zejm\u00e9na na internet a pr\u00e1vo, a poskytuje jedine\u010dn\u00e9 pr\u00e1vn\u00ed slu\u017eby. Na\u0161e kancel\u00e1\u0159 poskytuje \u0161irokou \u0161k\u00e1lu pr\u00e1vn\u00ed podpory a slu\u017eeb, v\u010detn\u011b tvorby a revize smluv, pro klienty od spole\u010dnost\u00ed k\u00f3tovan\u00fdch na Tokijsk\u00e9 burze a\u017e po startupy. Pro v\u00edce informac\u00ed si pros\u00edm p\u0159e\u010dt\u011bte n\u00e1sleduj\u00edc\u00ed \u010dl\u00e1nek.<\/p>\n\n\n\n<p>Oblasti pr\u00e1va, kter\u00fdmi se pr\u00e1vn\u00ed kancel\u00e1\u0159 Monolith zab\u00fdv\u00e1: <a href=\"https:\/\/monolith.law\/practices\/corporate\" target=\"_blank\" rel=\"noreferrer noopener\">Pr\u00e1vn\u00ed slu\u017eby pro IT a startupy v Japonsku[ja]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>V posledn\u00edch letech je situace, kdy zam\u011bstnanci trp\u00ed psychick\u00fdm a fyzick\u00fdm utrpen\u00edm kv\u016fli zlomysln\u00fdm st\u00ed\u017enostem od z\u00e1kazn\u00edk\u016f, vn\u00edm\u00e1na jako probl\u00e9m zn\u00e1m\u00fd jako &#8220;customer harassment&#8221; (v\u0161eobec [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":66217,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[24,28],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/66024"}],"collection":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/comments?post=66024"}],"version-history":[{"count":2,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/66024\/revisions"}],"predecessor-version":[{"id":66218,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/posts\/66024\/revisions\/66218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media\/66217"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/media?parent=66024"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/categories?post=66024"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/cs\/wp-json\/wp\/v2\/tags?post=66024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}