Customer harassment, known as “customer harassment” in Japan, where malicious claims by clients can harm the working environment for employees, is becoming a recognized issue. On March 11, Reiwa 7 (2025), a bill to strengthen measures against customer harassment was submitted, indicating a trend towards the mandatory implementation of customer harassment prevention measures for companies. It is expected that companies will be required to take more appropriate actions to address customer harassment.<\/p>\n\n\n\n
However, many companies may feel uncertain about how to comply with the customer harassment prevention measures that are becoming mandatory through ordinances and laws.<\/p>\n\n\n\n
In this article, we will explain the measures that companies should take in anticipation of legal amendments, along with the content of the Tokyo Metropolitan Ordinance, which was the first in the nation to establish a ban on customer harassment. Please use this information as a reference to advance your customer harassment countermeasures.<\/p>\n\n\n\n