In recent years, the situation where employees suffer mental and physical distress due to malicious claims from customers has been recognized as a problem known as “Customer Harassment” (commonly referred to as “kasuhara”).<\/p>\n\n\n\n
To protect the working environment of employees, it is essential for companies to take measures against Customer Harassment. Major corporations such as Nintendo and Lawson have already started implementing strategies to combat kasuhara. Furthermore, with the enforcement of the “Tokyo Metropolitan Ordinance for the Prevention of Customer Harassment” on April 1, 2025 (Reiwa 7), although there are no penal provisions, the ordinance clearly states that Customer Harassment is illegal, which is expected to reduce and mitigate the damage caused by kasuhara.<\/p>\n\n\n\n
However, many people may feel uncertain about what exactly constitutes Customer Harassment, what kind of crime it corresponds to, and the criteria for judgment and understanding of cases. Therefore, this article will explain the overview of Customer Harassment, the measures that companies should take to prepare for trouble, and how to respond when Customer Harassment actually occurs.<\/p>\n\n\n\n
Please refer to this information as you advance your Customer Harassment countermeasures.<\/p>\n\n\n\n