{"id":59624,"date":"2023-10-05T13:13:56","date_gmt":"2023-10-05T04:13:56","guid":{"rendered":"https:\/\/monolith.law\/ko\/?p=59624"},"modified":"2023-11-24T12:14:43","modified_gmt":"2023-11-24T03:14:43","slug":"customer-complaint-return-legal-effect","status":"publish","type":"post","link":"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect","title":{"rendered":"\ub178 \ud074\ub808\uc784, \ub178 \ub9ac\ud134\uc740 \uc808\ub300 \ubc18\ud488 \ubd88\uac00\ub2a5? \ubc95\uc801 \ud6a8\ub825\uc744 \uc124\uba85\ud558\ub2e4"},"content":{"rendered":"\n<p>\ud504\ub9ac\ub9c8\ucf13 \uc571\uc774\ub098 \uc778\ud130\ub137 \uacbd\ub9e4 \uc0ac\uc774\ud2b8 \ub4f1\uc5d0\uc11c \uc790\uc8fc &#8216;\ud074\ub808\uc784 \uc5c6\uc74c, \ubc18\ud488 \uc5c6\uc74c&#8217; \ub4f1\uc758 \ud45c\uae30\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ud488\uc758 \uac1c\uc694\ub780 \ub4f1\uc5d0 \uc774\ub7f0 \ud45c\uae30\uac00 \ub418\uc5b4 \uc788\uc744 \uacbd\uc6b0, \uad6c\ub9e4\uc790\ub294 \uc0c1\ud488\uc5d0 \ub300\ud574 \ud074\ub808\uc784\uc744 \uc81c\uae30\ud558\uac70\ub098 \ubc18\ud488\uc744 \ud560 \uc218 \uc5c6\ub294 \uac83\uc77c\uae4c\uc694?<\/p>\n\n\n\n<p><strong>\ubcf8 \uae30\uc0ac\uc5d0\uc11c\ub294 &#8216;\ud074\ub808\uc784\uc5c6\uc74c, \ubc18\ud488\uc5c6\uc74c&#8217; \ud45c\uae30\uc758 \ubc95\uc801\ud6a8\ub825\uc5d0 \ub300\ud574 \uc124\uba85\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%ED%8A%B9%EC%95%BD%EC%9D%98_%ED%9A%A8%EB%A0%A5%EC%97%90_%EC%A3%BC%EC%9D%98\" title=\"\ud2b9\uc57d\uc758 \ud6a8\ub825\uc5d0 \uc8fc\uc758\">\ud2b9\uc57d\uc758 \ud6a8\ub825\uc5d0 \uc8fc\uc758<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EC%9D%B4_%EC%9C%A0%ED%9A%A8%ED%95%9C_%EA%B2%BD%EC%9A%B0\" title=\"\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc774 \uc720\ud6a8\ud55c \uacbd\uc6b0\">\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc774 \uc720\ud6a8\ud55c \uacbd\uc6b0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EA%B3%BC_%EA%B3%84%EC%95%BD_%EB%B6%88%EC%9D%BC%EC%B9%98\" title=\"\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uacfc \uacc4\uc57d \ubd88\uc77c\uce58\">\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uacfc \uacc4\uc57d \ubd88\uc77c\uce58<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%ED%8C%90%EB%A7%A4%EC%9E%90%EC%99%80_%EA%B5%AC%EB%A7%A4%EC%9E%90%EA%B0%80_%EC%A3%BC%EC%9D%98%ED%95%B4%EC%95%BC_%ED%95%A0_%EC%A0%90\" title=\"\ud310\ub9e4\uc790\uc640 \uad6c\ub9e4\uc790\uac00 \uc8fc\uc758\ud574\uc57c \ud560 \uc810\">\ud310\ub9e4\uc790\uc640 \uad6c\ub9e4\uc790\uac00 \uc8fc\uc758\ud574\uc57c \ud560 \uc810<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EA%B3%BC_%ED%8C%90%EB%A7%A4%EC%9E%90\" title=\"\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uacfc \ud310\ub9e4\uc790\">\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uacfc \ud310\ub9e4\uc790<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EC%9D%98_%EC%A3%BC%EC%9D%98%EC%A0%90\" title=\"\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc758 \uc8fc\uc758\uc810\">\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc758 \uc8fc\uc758\uc810<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%EA%B2%B0%EB%A1%A0\" title=\"\uacb0\ub860\">\uacb0\ub860<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/ko\/general-corporate\/customer-complaint-return-legal-effect\/#%EB%8B%B9%EC%82%AC_%EC%82%AC%EB%AC%B4%EC%86%8C%EC%97%90_%EC%9D%98%ED%95%9C_%EB%8C%80%EC%B1%85_%EC%95%88%EB%82%B4\" title=\"\ub2f9\uc0ac \uc0ac\ubb34\uc18c\uc5d0 \uc758\ud55c \ub300\ucc45 \uc548\ub0b4\">\ub2f9\uc0ac \uc0ac\ubb34\uc18c\uc5d0 \uc758\ud55c \ub300\ucc45 \uc548\ub0b4<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"\ud2b9\uc57d\uc758\ud6a8\ub825\uc5d0\uc8fc\uc758\"><span class=\"ez-toc-section\" id=\"%ED%8A%B9%EC%95%BD%EC%9D%98_%ED%9A%A8%EB%A0%A5%EC%97%90_%EC%A3%BC%EC%9D%98\"><\/span>\ud2b9\uc57d\uc758 \ud6a8\ub825\uc5d0 \uc8fc\uc758<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ub178\ud074\ub808\uc784-\ub178\ub9ac\ud134\uc774\uc720\ud6a8\ud55c\uacbd\uc6b0\"><span class=\"ez-toc-section\" id=\"%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EC%9D%B4_%EC%9C%A0%ED%9A%A8%ED%95%9C_%EA%B2%BD%EC%9A%B0\"><\/span>\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc774 \uc720\ud6a8\ud55c \uacbd\uc6b0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\ud310\ub9e4\uc790\uac00 \ud310\ub9e4\ubb3c\ud488\uc5d0 \ub300\ud574 &#8216;\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134&#8217;\uc774\ub77c\ub294 \ud45c\uc2dc\ub97c \ud55c \uacbd\uc6b0, \uc77c\ubc18\uc801\uc73c\ub85c\ub294, &#8216;\uc0c1\ud488\uc5d0 \ub300\ud574 \uc5b4\ub5a0\ud55c \ud074\ub808\uc784\uacfc \ubc18\ud488\ub3c4 \ubc1b\uc9c0\uc54a\ub294\ub2e4&#8217;\ub294 \uac83\uc5d0 \ub3d9\uc758\ud558\ub294 \uc0ac\ub78c\uc758 \uc2e0\uccad\uc5d0\ub9cc \uc751\ub2f5\ud55c\ub2e4\ub294 \ud310\ub9e4\uc790\uc758 \uc758\uc0ac\ud45c\uc2dc\uac00 \uc788\uc5c8\ub2e4\uace0 \uc774\ud574\ub429\ub2c8\ub2e4. \uc774\uac83\uc740 \ud310\ub9e4\uc790\uc758 &#8216;\ubcf4\uc99d\ucc45\uc784\uc744 \ubd80\ub2f4\ud558\uc9c0 \uc54a\uaca0\ub2e4\ub294 \ud2b9\uc57d&#8217;\uc73c\ub85c \uac04\uc8fc\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4(\uc77c\ubcf8\ubbfc\ubc95 \uc81c572\uc870).<\/p>\n\n\n\n<p>\ubcf4\uc99d\ucc45\uc784\uc744 \ubd80\ub2f4\ud558\uc9c0 \uc54a\ub294\ub2e4\ub294 \uac83\uc740, \ub300\uc0c1\uc774 \ub418\ub294 \uc0c1\ud488\uc774 \uc885\ub958\u30fb\ud488\uc9c8\u30fb\uc218\ub7c9 \ub4f1\uc5d0 \uad00\ud574 \uacc4\uc57d\uc758 \ub0b4\uc6a9\uc5d0 \ubd80\ud569\ud558\uc9c0 \uc54a\ub294 \uacbd\uc6b0 \ub4f1\uc758 \ud310\ub9e4\uc790(\ud310\ub9e4\uc790)\uc758 \ucc45\uc784\uc774 \uba74\uc81c\ub41c\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, &#8216;\uace0\uc7a5\ub09c \uc0c1\ud488\uc774\ubbc0\ub85c \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4&#8217; \ub610\ub294 &#8216;\uc911\uace0\ub85c \uc5f0\uc218\uac00 \uc9c0\ub098 \uc788\uc73c\ubbc0\ub85c \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4&#8217;\ub77c\ub294 \ud45c\uc2dc\uac00 \uc788\uac70\ub098, \ub2e8\uc21c\ud788 &#8216;\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4&#8217;\ub77c\uace0\ub9cc \ud45c\uc2dc\ub418\uc5b4 \uc788\ub294 \uacbd\uc6b0\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. <strong>\uc774\ub7ec\ud55c \ud2b9\uc57d\uc744 \uc815\ud558\ub294 \uac83 \uc790\uccb4\ub294, \uc6d0\uce59\uc801\uc73c\ub85c \uc720\ud6a8\ud569\ub2c8\ub2e4. &#8216;\uace0\uc7a5\ub09c \uc0c1\ud488\uc774\ubbc0\ub85c \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4&#8217;\ub77c\uace0 \ub418\uc5b4\uc788\ub294 \uacbd\uc6b0, \uc815\uc0c1\uc801\uc73c\ub85c \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294\ub2e4\ub294 \uac83\uc744 \uc774\uc720\ub85c \ud558\ub294 \ucc45\uc784\uc744, \ud310\ub9e4\uc790\ub294 \uba74\ud560 \uc218 \uc788\ub294 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-3.jpg\" alt=\"\" class=\"wp-image-42952\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ub178\ud074\ub808\uc784-\ub178\ub9ac\ud134\uacfc\uacc4\uc57d\ubd88\uc77c\uce58\"><span class=\"ez-toc-section\" id=\"%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EA%B3%BC_%EA%B3%84%EC%95%BD_%EB%B6%88%EC%9D%BC%EC%B9%98\"><\/span>\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uacfc \uacc4\uc57d \ubd88\uc77c\uce58<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\uadf8\ub7ec\ub098, \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc774\ub77c\uace0 \ud45c\uc2dc\ub418\uc5b4 \uc788\ub2e4\uace0 \ud574\uc11c, \uc774 \ud2b9\uc57d\uc774 \ud56d\uc0c1 \uc720\ud6a8\ud558\ub2e4\uace0\ub294 \ub9d0\ud560 \uc218 \uc5c6\uc73c\uba70, \uac1c\ubcc4\uc801\uc778 \uc0ac\uc815\ud558\uc5d0\uc11c \uadf8 \ud6a8\ub825\uc774 \ud310\ub2e8\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>2020\ub144 4\uc6d4 1\uc77c(\ud5e4\uc774\uc138\uc774 32\ub144)\uc5d0 \uc2dc\ud589\ub41c \uac1c\uc815 \uc77c\ubcf8\ubbfc\ubc95\uc5d0\uc11c\ub294 &#8216;\ud558\uc790&#8217;\ub77c\ub294 \ud45c\ud604\uc774 \uc0ac\ub77c\uc9c0\uace0, \uc774\ub97c \ub300\uc2e0\ud558\uc5ec &#8216;\uacc4\uc57d \ubd88\uc77c\uce58&#8217;\ub77c\uace0 \ubd80\ub974\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. &#8216;\ud558\uc790&#8217;\uc758 \uc815\uc758\ub294 &#8216;\ud1b5\uc0c1 \uac16\ucd94\uc5b4\uc57c \ud560 \ud488\uc9c8\u30fb\uc131\ub2a5\uc744 \uac16\ucd94\uc9c0 \uc54a\uac70\ub098 \ub610\ub294 \uacc4\uc57d\uc5d0\uc11c \uc608\uc815\ud55c \ud488\uc9c8\u30fb\uc131\ub2a5\uc744 \uac16\ucd94\uc9c0 \uc54a\ub294 \uac83&#8217;\uc73c\ub85c \ub418\uc5b4 \uc788\uc5c8\uc9c0\ub9cc, &#8216;\uacc4\uc57d \ubd88\uc77c\uce58&#8217;\ub294 &#8216;\uc885\ub958, \ud488\uc9c8 \ub610\ub294 \uc218\ub7c9\uc5d0 \uad00\ud558\uc5ec \uacc4\uc57d\uc758 \ub0b4\uc6a9\uc5d0 \ubd80\ud569\ud558\uc9c0 \uc54a\ub294 \uac83&#8217;\uc73c\ub85c \uc815\uc758\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c, \uc2e4\uc9c8\uc801\uc778 \ub0b4\uc6a9\uc740 \uac70\uc758 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\uc77c\ubcf8\ubbfc\ubc95(\uad6c\ub9e4\uc790\uc758 \ucd94\uc644\uccad\uad6c\uad8c)<\/p>\n\n\n\n<p>\uc81c562\uc870 \uc804\ub2ec\ub41c \ubaa9\uc801\ubb3c\uc774 \uc885\ub958, \ud488\uc9c8 \ub610\ub294 \uc218\ub7c9\uc5d0 \uad00\ud558\uc5ec \uacc4\uc57d\uc758 \ub0b4\uc6a9\uc5d0 \ubd80\ud569\ud558\uc9c0 \uc54a\ub294 \uac83\uc77c \ub54c, \uad6c\ub9e4\uc790\ub294 \ud310\ub9e4\uc790\uc5d0 \ub300\ud574 \ubaa9\uc801\ubb3c\uc758 \uc218\ub9ac, \ub300\uccb4\ubb3c\uc758 \uc804\ub2ec \ub610\ub294 \ubd80\uc871\ubd84\uc758 \uc804\ub2ec\uc5d0 \uc758\ud55c \uc774\ud589\uc758 \ucd94\uc644\uc744 \uccad\uad6c\ud560 \uc218 \uc788\ub2e4. \ub2e8, \ud310\ub9e4\uc790\ub294 \uad6c\ub9e4\uc790\uc5d0\uac8c \ubd80\ub2f9\ud55c \ubd80\ub2f4\uc744 \uc9c0\uc6b0\uc9c0 \uc54a\ub294 \uacbd\uc6b0, \uad6c\ub9e4\uc790\uac00 \uccad\uad6c\ud55c \ubc29\ubc95\uacfc \ub2e4\ub978 \ubc29\ubc95\uc73c\ub85c \uc774\ud589\ud560 \uc218 \uc788\ub2e4. <\/p>\n<\/blockquote>\n\n\n\n<p>\uc774\uc640 \uac19\uc774, <strong>\ubc95\uc801\uc73c\ub85c\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uc0c1\ud488\uc758 \ub9e4\ub9e4\uacc4\uc57d\uc774 \uccb4\uacb0\ub41c \uacbd\uc6b0, \ud310\ub9e4\uc790\ub294 &#8216;\uacc4\uc57d \ubd88\uc77c\uce58&#8217;\uc5d0 \ub300\ud55c \ucc45\uc784\uc744 \ubd80\ub2f4\ud569\ub2c8\ub2e4<\/strong>. \uad6c\uccb4\uc801\uc73c\ub85c\ub294, \ud310\ub9e4\ud55c \uc0c1\ud488\uc758 \ud488\uc9c8(\ud310\ub9e4\uc790 \uc790\uc2e0\uc774 \uc54c\uace0 \uc788\ub358 \ud760\uc9d1\uc774\ub098 \ub354\ub7ec\uc6c0 \ub4f1)\uc5d0 \ub300\ud574 \ucda9\ubd84\ud788 \uc124\uba85\ud558\uc9c0 \uc54a\uc558\ub358 \uacbd\uc6b0, \ub610\ub294 \ud310\ub9e4\uc790\uac00 \ud310\ub9e4\ubb3c\uc758 \uc218\ub7c9\uc774 \ubd80\uc871\ud558\ub2e4\ub294 \uac83 \ub4f1\uc744 \uc790\uc2e0\uc774 \uc54c\uace0\uc788\uc74c\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc774\ub97c \uad6c\ub9e4\uc790\uc5d0\uac8c \uc54c\ub9ac\uc9c0 \uc54a\uace0 \uac70\ub798\ud55c \uacbd\uc6b0\uc5d0\ub294, \uba74\ucc45\uc740 \uc778\uc815\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\uc704\uc640 \uac19\uc740 \uc0ac\uc2e4\uc774 \uc788\ub294 \uacbd\uc6b0\uc5d0\ub294, \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ud45c\uc2dc\uac00 \ub418\uc5b4 \uc788\ub354\ub77c\ub3c4, \ud310\ub9e4\uc790\ub294 \ucc45\uc784\uc744 \uba74\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/strong> \uad6c\ub9e4\uc790\ub294 \ucc44\ubb34\ubd88\uc774\ud589 \ucc45\uc784\uc5d0 \uae30\ucd08\ud558\uc5ec \uacc4\uc57d\ud574\uc81c\ub098 \uc190\ud574\ubc30\uc0c1\uccad\uad6c\uac00 \uac00\ub2a5\ud558\uba70(\uc77c\ubcf8\ubbfc\ubc95 \uc81c564\uc870), \ubaa9\uc801\ubb3c\uc758 \uc218\ub9ac, \ub300\uccb4\ubb3c\uc758 \uc804\ub2ec \ub610\ub294 \ubd80\uc871\ubd84\uc758 \uc804\ub2ec\uc5d0 \uc758\ud55c \uc774\ud589\uc758 \ucd94\uc644\uc774\ub098, \ub300\uae08\uc758 \uac10\uc561\uc744 \uccad\uad6c\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4(\uc77c\ubcf8\ubbfc\ubc95 \uc81c562\uc870, \uc81c563\uc870). \ub610\ud55c, \uacbd\uc6b0\uc5d0 \ub530\ub77c\uc11c, \uc624\ud574\ub098 \uc0ac\uae30\uc5d0 \uc758\ud55c \ucde8\uc18c(\uc77c\ubcf8\ubbfc\ubc95 \uc81c95\uc870 \uc81c1\ud56d\u30fb\uc81c2\ud56d, \uc81c96\uc870 \uc81c1\ud56d)\uac00 \uc778\uc815\ub420 \uac00\ub2a5\uc131\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30b5\u30a4\u30c8\uff08\u97d3\u56fd\u8a9e\uff09 wp-block-embed-\u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30b5\u30a4\u30c8\uff08\u97d3\u56fd\u8a9e\uff09\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"NnqvuZUB1S\"><a href=\"https:\/\/monolith.law\/ko\/it\/defect-warranty-liability\">\uc2dc\uc2a4\ud15c \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \uacc4\uc57d\uc758 \ubd80\uc801\ud569 \ucc45\uc784\uc774\ub780? \uac1c\uc815 \uc0ac\ud56d\uc744 \uc124\uba85<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\uc2dc\uc2a4\ud15c \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \uacc4\uc57d\uc758 \ubd80\uc801\ud569 \ucc45\uc784\uc774\ub780? \uac1c\uc815 \uc0ac\ud56d\uc744 \uc124\uba85&#8221; &#8212; \u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30b5\u30a4\u30c8\uff08\u97d3\u56fd\u8a9e\uff09\" src=\"https:\/\/monolith.law\/ko\/it\/defect-warranty-liability\/embed#?secret=O8l6JZFLmi#?secret=NnqvuZUB1S\" data-secret=\"NnqvuZUB1S\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-2.jpg\" alt=\"\" class=\"wp-image-42951\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\ud310\ub9e4\uc790\uc640\uad6c\ub9e4\uc790\uac00\uc8fc\uc758\ud574\uc57c\ud560\uc810\"><span class=\"ez-toc-section\" id=\"%ED%8C%90%EB%A7%A4%EC%9E%90%EC%99%80_%EA%B5%AC%EB%A7%A4%EC%9E%90%EA%B0%80_%EC%A3%BC%EC%9D%98%ED%95%B4%EC%95%BC_%ED%95%A0_%EC%A0%90\"><\/span>\ud310\ub9e4\uc790\uc640 \uad6c\ub9e4\uc790\uac00 \uc8fc\uc758\ud574\uc57c \ud560 \uc810<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ub178\ud074\ub808\uc784-\ub178\ub9ac\ud134\uacfc\ud310\ub9e4\uc790\"><span class=\"ez-toc-section\" id=\"%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EA%B3%BC_%ED%8C%90%EB%A7%A4%EC%9E%90\"><\/span>\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uacfc \ud310\ub9e4\uc790<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\uac1c\uc778 \uc18c\ube44\uc790\uac00 \uc0ac\uc5c5\uc790\ub85c\ubd80\ud130 \uc0c1\ud488\uc744 \uad6c\ub9e4\ud55c \uacbd\uc6b0, \uc989, \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc744 \ud558\ub294 \ud310\ub9e4\uc790\uac00 \uac1c\uc778\uc774 \uc544\ub2cc \uc0ac\uc5c5\uc790\uc600\uc744 \uacbd\uc6b0, \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ud2b9\uc57d\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub8e8\uc5b4\uc9c0\ub294 \uac83\uc77c\uae4c\uc694?<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\uc18c\ube44\uc790 \uacc4\uc57d\ubc95(\uc0ac\uc5c5\uc790\uc758 \uc190\ud574\ubc30\uc0c1 \ucc45\uc784\uc744 \uba74\uc81c\ud558\ub294 \uc870\ud56d \ub4f1\uc758 \ubb34\ud6a8)<\/p>\n\n\n\n<p>\uc81c8\uc870 \ub2e4\uc74c\uc5d0 \uc81c\uc2dc\ub41c \uc18c\ube44\uc790 \uacc4\uc57d\uc758 \uc870\ud56d\uc740 \ubb34\ud6a8\ub85c \ud55c\ub2e4.<\/p>\n\n\n\n<p>1 \uc0ac\uc5c5\uc790\uc758 \ucc44\ubb34\ubd88\uc774\ud589\uc73c\ub85c \uc778\ud574 \uc18c\ube44\uc790\uc5d0\uac8c \ubc1c\uc0dd\ud55c \uc190\ud574\ub97c \ubc30\uc0c1\ud558\ub294 \ucc45\uc784\uc758 \uc804\ubd80\ub97c \uba74\uc81c\ud558\uac70\ub098, \ud574\ub2f9 \uc0ac\uc5c5\uc790\uc5d0\uac8c \uadf8 \ucc45\uc784\uc758 \uc720\ubb34\ub97c \uacb0\uc815\ud558\ub294 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\ub294 \uc870\ud56d<\/p>\n\n\n\n<p>2 \uc0ac\uc5c5\uc790\uc758 \ucc44\ubb34\ubd88\uc774\ud589(\ud574\ub2f9 \uc0ac\uc5c5\uc790, \uadf8\uc758 \ub300\ud45c\uc790 \ub610\ub294 \uadf8\uac00 \uc0ac\uc6a9\ud558\ub294 \uc790\uc758 \uace0\uc758 \ub610\ub294 \uc911\ub300\ud55c \uacfc\uc2e4\uc5d0 \uc758\ud55c \uac83\uc5d0 \ud55c\uc815\ud55c\ub2e4.)\uc73c\ub85c \uc778\ud574 \uc18c\ube44\uc790\uc5d0\uac8c \ubc1c\uc0dd\ud55c \uc190\ud574\ub97c \ubc30\uc0c1\ud558\ub294 \ucc45\uc784\uc758 \uc77c\ubd80\ub97c \uba74\uc81c\ud558\uac70\ub098, \ud574\ub2f9 \uc0ac\uc5c5\uc790\uc5d0\uac8c \uadf8 \ucc45\uc784\uc758 \ud55c\uacc4\ub97c \uacb0\uc815\ud558\ub294 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\ub294 \uc870\ud56d<\/p>\n<\/blockquote>\n\n\n\n<p>\ud310\ub9e4\uc790\uac00 \uc0ac\uc5c5\uc790\uc5d0 \ud574\ub2f9\ud55c\ub2e4\uba74, \uc0c1\ud488\uc744 \ucd9c\ud488\ud560 \ub54c, \ud2b9\uc815 \uc0c1\uc5c5 \uac70\ub798\ubc95\uc5d0 \ub530\ub77c, \ubc95\uc815 \ubc18\ud488\uc5d0 \uad00\ud55c \uc0ac\ud56d \ubc0f \ucc45\uc784\uc5d0 \ub300\ud55c \ud2b9\uc57d\uc774 \uc788\ub294 \uacbd\uc6b0 \ud574\ub2f9 \ud2b9\uc57d\uc744 \uad11\uace0 \uc0c1\uc5d0 \ud45c\uc2dc\ud558\ub294 \uac83\uc774 \uc758\ubb34\ud654\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ubc18\ud488\uc5d0 \uad00\ud55c \ud45c\uc2dc\uc5d0 \ub300\ud574\uc11c\ub294, \uadf8\uac83\uc774 \ubc95\uc815 \ubc18\ud488\uad8c\uc758 \ud2b9\uc57d \ud45c\uc2dc\uc778\uc9c0, \ucc45\uc784\uc758 \ud2b9\uc57d \ud45c\uc2dc\uc778\uc9c0, \uc544\ub2c8\uba74 \uc591\ucabd\uc758 \ud45c\uc2dc\uc778\uc9c0\ub97c \uba85\ud655\ud788 \ud574\uc57c \ud569\ub2c8\ub2e4. \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ud45c\uc2dc\uac00 \ubc95\uc815 \ubc18\ud488\uad8c\uc5d0 \ub300\ud55c \ud2b9\uc57d \ubc0f \ucc45\uc784\uc5d0 \ub300\ud55c \ud2b9\uc57d\uc758 \uc591\ucabd\uc758 \uc758\ubbf8\ub97c \uac00\uc9c0\uace0 \uc788\uc5c8\ub2e4\uace0 \ud574\ub3c4, <strong>\ud310\ub9e4\uc790\uac00 \uc0ac\uc5c5\uc790\uc774\uace0, \uc18c\ube44\uc790\uac00 \uad6c\ub9e4\uc790\uc778 \uacbd\uc6b0, \ucc45\uc784 \ud2b9\uc57d\uc73c\ub85c\uc11c\uc758 \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc740, \uc190\ud574\ubc30\uc0c1 \uc758\ubb34\uc758 \uc804\ubd80\ub97c \uba74\uc81c\ud558\uace0, \ud574\uc9c0\uad8c\uc744 \ubc30\uc81c\ud558\ub294 \ud2b9\uc57d\uc73c\ub85c\uc11c, \uc18c\ube44\uc790 \uacc4\uc57d\ubc95 \uc81c8\uc870\uc5d0 \uc758\ud574, \uc6d0\uce59\uc801\uc73c\ub85c \ubb34\ud6a8\uac00 \ub429\ub2c8\ub2e4<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ub178\ud074\ub808\uc784-\ub178\ub9ac\ud134\uc758\uc8fc\uc758\uc810\"><span class=\"ez-toc-section\" id=\"%EB%85%B8_%ED%81%B4%EB%A0%88%EC%9E%84%E3%83%BB%EB%85%B8_%EB%A6%AC%ED%84%B4%EC%9D%98_%EC%A3%BC%EC%9D%98%EC%A0%90\"><\/span>\ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc758 \uc8fc\uc758\uc810<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\ud504\ub9ac\ub9c8\ucf13 \uc571\uc774\ub098 \uc778\ud130\ub137 \uacbd\ub9e4\uc5d0\uc11c\ub294, \uc2e4\uc81c \uc0c1\ud488\uc744 \ubcf4\uac70\ub098 \ub9cc\uc9c0\uc9c0 \uc54a\uace0 \uad6c\ub9e4\ud558\uac8c \ub418\ubbc0\ub85c, \ud310\ub9e4\uc790\ub294 &#8220;\ub098\uc911\uc5d0 \uc0c1\ud488\uc5d0 \ud760\uc774 \uc788\uc5c8\ub2e4&#8221;\ub098 &#8220;\uc0dd\uac01\ud588\ub358 \uac83\uacfc \ub2e4\ub974\ub2e4&#8221; \ub4f1\uc758 \ud074\ub808\uc784\uc744 \ubc1b\uac70\ub098, \ubc18\ud488\uc744 \uc694\uad6c\ud558\ub294 \uc704\ud5d8\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8\ub798\uc11c \ud310\ub9e4\uc790\ub294, \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc744 \uba85\uc2dc\ud568\uc73c\ub85c\uc368, \ubd88\ub9cc\uc774\ub098 \ubc18\ud488\uc744 \ubc1b\ub294 \uc704\ud5d8\uc744 \uc904\uc774\ub824\uace0 \ud569\ub2c8\ub2e4. \uc774\ub294 \ud3b8\ub9ac\ud55c \ubc29\ubc95\uc774\uc9c0\ub9cc, \ud310\ub9e4\uc790\uc640 \uad6c\ub9e4\uc790 \uc0ac\uc774\uc5d0\uc11c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\ub294 \uacbd\uc6b0\uac00 \uc885\uc885 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\ud310\ub9e4\uc790\ub294, \ubbf8\ub9ac \uc0c1\ud488\uc758 \ud760\uc774\ub098 \uace0\uc7a5\uc744 \uc54c\ub9ac\uc9c0 \uc54a\uc73c\uba74 \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc774 \ubb34\ud6a8\uac00 \ub420 \uc218 \uc788\uc73c\ubbc0\ub85c, \uba85\ud655\ud558\uac8c \uad6c\ub9e4\uc790\uc5d0\uac8c \uc54c\ub824\uc57c \ud569\ub2c8\ub2e4.<\/strong> \ud310\ub9e4\uc790\uc5d0\uac8c\ub294 \uc0ac\uc18c\ud558\uac8c \ubcf4\uc77c \uc218 \uc788\ub294 \ubd80\ubd84\ub3c4, \uad6c\ub9e4\uc790\uc5d0\uac8c\ub294 \uc911\uc694\ud55c \ubd80\ubd84\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub808\uc784\uc744 \ub2ec\ub9b4 \uc218 \uc788\ub294 \ubd80\ubd84\uc5d0 \ub300\ud574\uc11c\ub294 \uc228\uae30\uc9c0 \uc54a\uace0 \ubaa8\ub450 \uc54c\ub824\ub450\ub294 \uac83\uc774 \uc548\uc804\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\uad6c\ub9e4\uc790\ub294, \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134 \ud2b9\uc57d\uc774 \uc124\uc815\ub418\uc5b4 \uc788\ub294\uc9c0 \ubc18\ub4dc\uc2dc \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4. \ud2b9\uc57d\uc774 \uc788\ub294 \uacbd\uc6b0, \ub098\uc911\uc5d0 \ucc45\uc784\uc744 \ubb3b\ub294 \uac83\uc740, \uc6d0\uce59\uc801\uc73c\ub85c\ub294 \ubd88\uac00\ub2a5\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/strong> \uac00\ub2a5\ud55c \ud55c \uc0c1\ud488\uc758 \ud760\uc774\ub098 \uace0\uc7a5\uc5d0 \ub300\ud574 \uc9c8\ubb38\ud558\uace0, \uc0c1\ud488\uc758 \uc0c1\ud0dc\ub97c \ud30c\uc545\ud55c \ud6c4\uc5d0 \uad6c\ub9e4\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-4.jpg\" alt=\"\" class=\"wp-image-42953\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u307e\u3068\u3081\"><span class=\"ez-toc-section\" id=\"%EA%B2%B0%EB%A1%A0\"><\/span>\uacb0\ub860<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\uc704\ud0c1\uc790 \uac04 \uac70\ub798\uc758 \uc2dc\uc7a5 \uaddc\ubaa8\ub294 \ub9e4\ub144 \uacc4\uc18d\ud574\uc11c \ud655\ub300\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud310\ub9e4\uc790\uc640 \uad6c\ub9e4\uc790 \uc591\uce21\uc774 \ub9cc\uc871\ud558\uace0, \uae30\ubd84 \uc88b\uac8c \uac70\ub798\uac00 \uc131\ub9bd\ub418\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c, \ub178 \ud074\ub808\uc784\u30fb\ub178 \ub9ac\ud134\uc774\ub77c\ub294 \ud2b9\uc57d\uc774 \uc0dd\uac01\ub098\uac8c \ub41c \uac83\uc785\ub2c8\ub2e4. <strong>\uc591\uce21\uc774 \ub9cc\uc871\ud560 \uc218 \uc788\ub294 \uac70\ub798\uac00 \uc774\ub8e8\uc5b4\uc9c0\uace0, \uc704\ud0c1\uc790 \uac04 \uac70\ub798\uac00 \uac74\uc804\ud558\uac8c \ubc1c\uc804\ud558\ub294 \uac83\uc774 \ubc14\ub78c\uc9c1\ud569\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30b5\u30a4\u30c8\uff08\u97d3\u56fd\u8a9e\uff09 wp-block-embed-\u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30b5\u30a4\u30c8\uff08\u97d3\u56fd\u8a9e\uff09\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"tSZ2a0UzuU\"><a href=\"https:\/\/monolith.law\/ko\/it\/c2c-platform-business-responsibility\">\uc0ac\uc6a9\uc790 \uac04 \uac70\ub798\uc5d0\uc11c \ud50c\ub7ab\ud3fc \uc0ac\uc5c5\uc790\uc758 \ubc95\uc801 \ucc45\uc784<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\uc0ac\uc6a9\uc790 \uac04 \uac70\ub798\uc5d0\uc11c \ud50c\ub7ab\ud3fc \uc0ac\uc5c5\uc790\uc758 \ubc95\uc801 \ucc45\uc784&#8221; &#8212; \u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30b5\u30a4\u30c8\uff08\u97d3\u56fd\u8a9e\uff09\" src=\"https:\/\/monolith.law\/ko\/it\/c2c-platform-business-responsibility\/embed#?secret=sEWnTgIVEe#?secret=tSZ2a0UzuU\" data-secret=\"tSZ2a0UzuU\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u5f53\u4e8b\u52d9\u6240\u306b\u3088\u308b\u5bfe\u7b56\u306e\u3054\u6848\u5185\"><span class=\"ez-toc-section\" id=\"%EB%8B%B9%EC%82%AC_%EC%82%AC%EB%AC%B4%EC%86%8C%EC%97%90_%EC%9D%98%ED%95%9C_%EB%8C%80%EC%B1%85_%EC%95%88%EB%82%B4\"><\/span>\ub2f9\uc0ac \uc0ac\ubb34\uc18c\uc5d0 \uc758\ud55c \ub300\ucc45 \uc548\ub0b4<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\ubaa8\ub178\ub9ac\uc2a4 \ubc95\ub960 \uc0ac\ubb34\uc18c\ub294 IT, \ud2b9\ud788 \uc778\ud130\ub137\uacfc \ubc95\ub960\uc758 \uc591\uba74\uc5d0 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\uc5c6\uc74c, \ubc18\ud488 \uc5c6\uc74c&#8217; \ub4f1\uc758 \ud45c\uae30\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ud488\uc758 \uac1c\uc694\ub780 \ub4f1\uc5d0 \uc774\ub7f0 \ud45c\uae30\uac00 \ub418\uc5b4 \uc788\uc744 \uacbd\uc6b0, \uad6c\ub9e4\uc790\ub294 \uc0c1\ud488\uc5d0 \ub300\ud574 \ud074\ub808\uc784\uc744 \uc81c\uae30\ud558\uac70\ub098 \ubc18\ud488\uc744 \ud560 \uc218 \uc5c6\ub294 \uac83\uc77c\uae4c\uc694? \ubcf8 \uae30\uc0ac\uc5d0\uc11c\ub294 &#8216;\ud074\ub808\uc784\uc5c6\uc74c, \ubc18\ud488\uc5c6\uc74c&#8217; \ud45c\uae30\uc758 \ubc95\uc801\ud6a8\ub825\uc5d0 \ub300\ud574 \uc124\uba85\ud558\uaca0\uc2b5\ub2c8\ub2e4. \ud2b9\uc57d\uc758  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