{"id":62580,"date":"2024-02-19T14:27:48","date_gmt":"2024-02-19T05:27:48","guid":{"rendered":"https:\/\/monolith.law\/ro\/?p=62580"},"modified":"2024-02-28T13:36:11","modified_gmt":"2024-02-28T04:36:11","slug":"google-map-reputation-delete-way","status":"publish","type":"post","link":"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way","title":{"rendered":"Cum s\u0103 \u0219tergi recenziile de pe Google Maps (My Business)"},"content":{"rendered":"\n<p>Func\u021bia de recenzii a Google Maps, care este un serviciu ce permite utilizatorilor s\u0103 posteze recenzii, folose\u0219te func\u021bia GPS a aplica\u021biei de h\u0103r\u021bi Google Maps pentru a furniza informa\u021bii despre diverse loca\u021bii \u0219i facilit\u0103\u021bi, cum ar fi restaurante, pe care utilizatorul le-a vizitat personal.<\/p>\n\n\n\n<p>De\u0219i aceast\u0103 func\u021bie de recenzii este un serviciu util, exist\u0103 \u0219i cazuri \u00een care pot ap\u0103rea daune de reputa\u021bie datorate def\u0103im\u0103rii, inclusiv def\u0103imarea caracterului, deoarece oricine de\u021bine un cont Google poate scrie cu u\u0219urin\u021b\u0103 recenzii anonime.<\/p>\n\n\n\n<p>Acest articol va explica cum s\u0103 \u0219terge\u021bi recenziile de pe Google Maps \u0219i cum s\u0103 v\u0103 proteja\u021bi \u00eempotriva daunelor de reputa\u021bie.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Caracteristicile_si_natura_recenziilor_Google_Maps_My_Business\" title=\"Caracteristicile \u0219i natura recenziilor Google Maps (My Business)\">Caracteristicile \u0219i natura recenziilor Google Maps (My Business)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Daune_cauzate_de_functia_de_recenzii_a_Google_Maps_My_Business\" title=\"Daune cauzate de func\u021bia de recenzii a Google Maps (My Business)\">Daune cauzate de func\u021bia de recenzii a Google Maps (My Business)<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#1_Modificarea_informatiilor_magazinului_Google_My_Business\" title=\"1. Modificarea informa\u021biilor magazinului Google My Business\">1. Modificarea informa\u021biilor magazinului Google My Business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Cum_sa_corectati_informatiile_magazinului_care_au_fost_modificate_fara_permisiune\" title=\"Cum s\u0103 corecta\u021bi informa\u021biile magazinului care au fost modificate f\u0103r\u0103 permisiune\">Cum s\u0103 corecta\u021bi informa\u021biile magazinului care au fost modificate f\u0103r\u0103 permisiune<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#2_Postarea_de_recenzii_rau_intentionate\" title=\"2. Postarea de recenzii r\u0103u inten\u021bionate\">2. Postarea de recenzii r\u0103u inten\u021bionate<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Metoda_de_eliminare_a_recenziilor_rau_intentionate_de_pe_Google_Maps\" title=\"Metoda de eliminare a recenziilor r\u0103u inten\u021bionate de pe Google Maps\">Metoda de eliminare a recenziilor r\u0103u inten\u021bionate de pe Google Maps<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Metoda_1_Cerere_de_stergere_bazata_pe_incalcarea_Termenilor_si_Conditiilor_Google\" title=\"Metoda 1. Cerere de \u0219tergere bazat\u0103 pe \u00eenc\u0103lcarea Termenilor \u0219i Condi\u021biilor Google\">Metoda 1. Cerere de \u0219tergere bazat\u0103 pe \u00eenc\u0103lcarea Termenilor \u0219i Condi\u021biilor Google<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Metoda_2_Cerere_de_stergere_prin_Google_Search_sau_Google_Maps\" title=\"Metoda 2. Cerere de \u0219tergere prin Google Search sau Google Maps\">Metoda 2. Cerere de \u0219tergere prin Google Search sau Google Maps<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Recenzii_care_pot_fi_sterse_prin_cerere\" title=\"Recenzii care pot fi \u0219terse prin cerere\">Recenzii care pot fi \u0219terse prin cerere<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Exemple_de_cereri_de_stergere_in_caz_de_defaimare\" title=\"Exemple de cereri de \u0219tergere \u00een caz de def\u0103imare\">Exemple de cereri de \u0219tergere \u00een caz de def\u0103imare<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Cum_sa_solicitati_o_masura_provizorie_de_stergere_a_recenziilor_prin_proceduri_judiciare\" title=\"Cum s\u0103 solicita\u021bi o m\u0103sur\u0103 provizorie de \u0219tergere a recenziilor prin proceduri judiciare\">Cum s\u0103 solicita\u021bi o m\u0103sur\u0103 provizorie de \u0219tergere a recenziilor prin proceduri judiciare<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Identificarea_autorului_prin_masuri_provizorii\" title=\"Identificarea autorului prin m\u0103suri provizorii\">Identificarea autorului prin m\u0103suri provizorii<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Atentie_la_agentiile_de_eliminare_a_recenziilor_Google_My_Business_cu_practici_necinstite\" title=\"Aten\u021bie la agen\u021biile de eliminare a recenziilor Google My Business cu practici necinstite\">Aten\u021bie la agen\u021biile de eliminare a recenziilor Google My Business cu practici necinstite<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/monolith.law\/ro\/internet\/google-map-reputation-delete-way\/#Concluzie_Daca_este_dificil_sa_stergeti_recenziile_Google_consultati_un_avocat\" title=\"Concluzie: Dac\u0103 este dificil s\u0103 \u0219terge\u021bi recenziile Google, consulta\u021bi un avocat\">Concluzie: Dac\u0103 este dificil s\u0103 \u0219terge\u021bi recenziile Google, consulta\u021bi un avocat<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Caracteristicile_si_natura_recenziilor_Google_Maps_My_Business\"><\/span>Caracteristicile \u0219i natura recenziilor Google Maps (My Business)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2020\/02\/shutterstock_532230199-1024x683.jpg\" alt=\"Persoan\u0103 care se uit\u0103 la Google Maps pe smartphone\" class=\"wp-image-7313\" \/><figcaption class=\"wp-element-caption\">V\u0103 vom explica caracteristicile \u0219i natura recenziilor Google Maps.<\/figcaption><\/figure>\n\n\n\n<p>Google Maps este un serviciu oferit de Google care permite vizualizarea h\u0103r\u021bilor pe internet.<\/p>\n\n\n\n<p>\u00cen plus fa\u021b\u0103 de informa\u021biile despre h\u0103r\u021bi, sunt furnizate \u0219i recenzii \u0219i evalu\u0103ri legate de locul pe care dori\u021bi s\u0103 \u00eel vizita\u021bi.<\/p>\n\n\n\n<p>Pentru cei care vizualizeaz\u0103, este foarte convenabil s\u0103 poat\u0103 \u00een\u021belege \u00een prealabil recenziile despre magazine sau facilit\u0103\u021bi.<\/p>\n\n\n\n<p>Oricine are un cont Google poate evalua recenziile Google Maps pe o scar\u0103 de la 1 la 5 (cu c\u00e2t num\u0103rul de stele este mai mare, cu at\u00e2t evaluarea este mai bun\u0103) \u0219i poate posta comentarii.<\/p>\n\n\n\n<p>De asemenea, pentru companii, prin intermediul unei func\u021bii numite My Business, pot lega recenziile Google Maps \u0219i informa\u021biile companiei, utiliz\u00e2ndu-le ca mijloc de atragere a clien\u021bilor.<\/p>\n\n\n\n<p>Pe de alt\u0103 parte, deoarece oricine are un cont Google poate posta cu u\u0219urin\u021b\u0103 recenzii pe Google Maps, exist\u0103 multe cazuri de daune de reputa\u021bie cauzate de evalu\u0103ri r\u0103u inten\u021bionate pentru companii \u0219i magazine.<\/p>\n\n\n\n<p>C\u00e2nd c\u0103uta\u021bi o companie sau un magazin \u00een motorul de c\u0103utare Google, recenziile Google Maps sunt afi\u0219ate \u00een partea de sus.<\/p>\n\n\n\n<p>Prin urmare, deoarece mul\u021bi oameni vizualizeaz\u0103 func\u021bia de recenzie a Google Maps, daunele de reputa\u021bie pot ap\u0103rea, cum ar fi sc\u0103derea v\u00e2nz\u0103rilor \u0219i evaluarea social\u0103 a companiilor \u0219i magazinelor datorit\u0103 post\u0103rii de evalu\u0103ri r\u0103u inten\u021bionate.<\/p>\n\n\n\n<p>Dac\u0103 con\u021binutul unei astfel de recenzii r\u0103u inten\u021bionate este fals \u0219i faptele care scad evaluarea social\u0103 sunt postate, exist\u0103 posibilitatea de def\u0103imare.<\/p>\n\n\n\n<p>De asemenea, dac\u0103 sunt postate informa\u021bii pe care nu dori\u021bi s\u0103 le cunoasc\u0103 al\u021bii, cum ar fi informa\u021bii despre via\u021ba privat\u0103, \u00eenc\u0103lcarea dreptului la confiden\u021bialitate poate deveni o problem\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Daune_cauzate_de_functia_de_recenzii_a_Google_Maps_My_Business\"><\/span>Daune cauzate de func\u021bia de recenzii a Google Maps (My Business)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/06\/google-review1.jpg\" alt=\"Persoana care scrie o recenzie\" class=\"wp-image-46180\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Modificarea_informatiilor_magazinului_Google_My_Business\"><\/span>1. Modificarea informa\u021biilor magazinului Google My Business<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Unul dintre daunele cauzate de func\u021bia de recenzii a Google Maps este cazul \u00een care informa\u021biile de baz\u0103 despre o anumit\u0103 companie sau loca\u021bie sunt modificate \u00eentr-un nume sau o categorie care devine def\u0103im\u0103toare.<\/p>\n\n\n\n<p>Concret, exist\u0103 cazuri \u00een care numele afi\u0219at pentru Poli\u021bia Metropolitan\u0103 sau ruinele castelelor din \u00eentreaga \u021bar\u0103 au fost modificate \u00een &#8220;Satian&#8221;, care aminte\u0219te de baza incidentului Aum Shinrikyo (secta religioas\u0103 japonez\u0103 implicat\u0103 \u00een atacul cu gaz sarin din metroul din Tokyo, 1995).<\/p>\n\n\n\n<p>\u00cen acest caz, recuperarea informa\u021biilor a fost rapid\u0103, iar gravitatea sa a dus la trimiterea \u00een judecat\u0103 a autorului post\u0103rii ca un caz penal.<\/p>\n\n\n\n<p>\u00cen ultimii ani, companiile \u0219i magazinele care au &#8220;luat foc&#8221; pe internet au fost adesea \u021binta acestui tip de ac\u021biuni, deci este necesar s\u0103 acorda\u021bi aten\u021bie \u0219i afi\u0219\u0103rii informa\u021biilor de baz\u0103 ale magazinului dvs. pe Google Maps \u00een cazul \u00een care a\u021bi fost supus unui astfel de &#8220;incendiu&#8221;.<\/p>\n\n\n\n<p>De asemenea, dac\u0103 a\u021bi \u00eenfiin\u021bat &#8220;My Business&#8221;, este necesar\u0103 aprobarea proprietarului pentru a modifica informa\u021biile de baz\u0103, deci este pu\u021bin probabil ca informa\u021biile de baz\u0103 s\u0103 fie modificate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cum_sa_corectati_informatiile_magazinului_care_au_fost_modificate_fara_permisiune\"><\/span>Cum s\u0103 corecta\u021bi informa\u021biile magazinului care au fost modificate f\u0103r\u0103 permisiune<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dac\u0103 informa\u021biile magazinului au fost \u00eenregistrate f\u0103r\u0103 permisiune, exist\u0103 dou\u0103 metode: &#8220;\u0219tergerea cu drepturi de proprietar&#8221; \u0219i &#8220;solicitarea de \u0219tergere c\u0103tre Google&#8221;.<\/p>\n\n\n\n<p>Pentru &#8220;\u0219tergerea cu drepturi de proprietar&#8221;,<\/p>\n\n\n\n<ol>\n<li>Conecta\u021bi-v\u0103 la Google My Business<\/li>\n\n\n\n<li>Face\u021bi clic pe &#8220;Informa\u021bii&#8221; din meniul din st\u00e2nga al ecranului<\/li>\n\n\n\n<li>Face\u021bi clic pe &#8220;\u0218terge\u021bi listarea&#8221; sub &#8220;\u00cenchide\u021bi sau \u00eenchide\u021bi aceast\u0103 afacere pe Google&#8221;<\/li>\n\n\n\n<li>Face\u021bi clic pe &#8220;\u0218terge&#8221; \u00een ecranul urm\u0103tor<\/li>\n<\/ol>\n\n\n\n<p>\u00cen acest fel, pute\u021bi \u0219terge informa\u021biile \u00eenregistrate f\u0103r\u0103 permisiune.<\/p>\n\n\n\n<p>De asemenea, atunci c\u00e2nd informa\u021biile sunt modificate, ve\u021bi primi o notificare de la Google intitulat\u0103 &#8220;Modificare de la Google&#8221;.<\/p>\n\n\n\n<p>Dac\u0103 con\u021binutul notific\u0103rii este incorect, pute\u021bi reveni la profilul anterior prin procedura de anulare.<\/p>\n\n\n\n<p>Pentru &#8220;solicitarea de \u0219tergere c\u0103tre Google&#8221;, accesa\u021bi Google Maps, g\u0103si\u021bi informa\u021biile de afaceri pe care dori\u021bi s\u0103 le \u0219terge\u021bi \u0219i face\u021bi clic pe &#8220;Propune\u021bi o corec\u021bie a informa\u021biilor&#8221;. Apoi, face\u021bi clic pe &#8220;\u00cenchide\u021bi sau \u0219terge\u021bi&#8221;, selecta\u021bi motivul \u0219i face\u021bi clic pe &#8220;Trimite&#8221; pentru a \u0219terge.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Postarea_de_recenzii_rau_intentionate\"><\/span>2. Postarea de recenzii r\u0103u inten\u021bionate<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Al doilea caz este acela \u00een care utilizatorii de recenzii posteaz\u0103 recenzii care sunt def\u0103im\u0103toare \u0219i diferite de fapte.<\/p>\n\n\n\n<p>De exemplu, exist\u0103 un caz \u00een care o decizie preliminar\u0103 a fost emis\u0103 c\u0103tre Google pentru a \u0219terge dou\u0103 recenzii cu con\u021binut fals despre un anumit spital.<\/p>\n\n\n\n<p>Astfel de cazuri sunt considerate a fi frecvente datorit\u0103 naturii func\u021biei de recenzii a Google Maps, care permite postarea anonim\u0103 cu u\u0219urin\u021b\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Metoda_de_eliminare_a_recenziilor_rau_intentionate_de_pe_Google_Maps\"><\/span>Metoda de eliminare a recenziilor r\u0103u inten\u021bionate de pe Google Maps<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2020\/02\/shutterstock_1089555017-1024x683.jpg\" alt=\"Persoan\u0103 c\u0103ut\u00e2nd metoda de eliminare a recenziilor\" class=\"wp-image-7314\" \/><figcaption class=\"wp-element-caption\">Ce m\u0103suri exist\u0103 dac\u0103 dori\u021bi s\u0103 elimina\u021bi recenziile r\u0103u inten\u021bionate care duc la def\u0103imare?<\/figcaption><\/figure>\n\n\n\n<p>Dac\u0103 dreptul la via\u021b\u0103 privat\u0103 sau dreptul la onoare este \u00eenc\u0103lcat prin recenziile def\u0103im\u0103toare, acele recenzii trebuie eliminate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Metoda_1_Cerere_de_stergere_bazata_pe_incalcarea_Termenilor_si_Conditiilor_Google\"><\/span>Metoda 1. Cerere de \u0219tergere bazat\u0103 pe \u00eenc\u0103lcarea Termenilor \u0219i Condi\u021biilor Google<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Cererile de \u0219tergere a recenziilor de pe Google Maps pot fi f\u0103cute de c\u0103tre companiile care au creat un cont &#8220;My Business&#8221;, select\u00e2nd op\u021biunea &#8220;Administreaz\u0103 afacerea&#8221;.<\/p>\n\n\n\n<p>Chiar \u0219i \u00een cazul \u00een care nu a\u021bi creat un cont &#8220;My Business&#8221;, pute\u021bi raporta o recenzie direct de pe pagina unde aceasta este afi\u0219at\u0103, select\u00e2nd op\u021biunea &#8220;Raporteaz\u0103 con\u021binutul neregulamentar&#8221;.<\/p>\n\n\n\n<ol>\n<li>Autentifica\u021bi-v\u0103 \u00een contul &#8220;My Business&#8221;<\/li>\n\n\n\n<li>Selecta\u021bi &#8220;Administreaz\u0103 afacerea&#8221;<\/li>\n\n\n\n<li>Selecta\u021bi &#8220;Recenzii&#8221; din meniu<\/li>\n\n\n\n<li>Raporta\u021bi recenzia vizat\u0103 ca &#8220;Recenzie inadecvat\u0103&#8221;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2020\/02\/8f2179fd774a44c6cb7c63f05ef2c9d2-1024x725.jpg\" alt=\"\" class=\"wp-image-6989\" \/><figcaption class=\"wp-element-caption\">De pe ecranul &#8220;<a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7445749?hl=ro&amp;ref_topic=7422769\" target=\"_blank\" rel=\"noreferrer noopener\">Raporteaz\u0103 \u0219i corecteaz\u0103 con\u021binutul inadecvat<\/a>&#8220;<\/figcaption><\/figure>\n\n\n\n<p>De asemenea, Google Maps specific\u0103 10 categorii de &#8220;Con\u021binut interzis \u0219i restric\u021bionat&#8221;, care sunt:<\/p>\n\n\n\n<ol>\n<li>Spam \u0219i con\u021binut fals<\/li>\n\n\n\n<li>Con\u021binut irelevant<\/li>\n\n\n\n<li>Con\u021binut restric\u021bionat<\/li>\n\n\n\n<li>Con\u021binut ilegal<\/li>\n\n\n\n<li>Con\u021binut terorist<\/li>\n\n\n\n<li>Con\u021binut cu expresii sexuale explicite<\/li>\n\n\n\n<li>Con\u021binut inadecvat<\/li>\n\n\n\n<li>Con\u021binut periculos \u0219i def\u0103im\u0103tor<\/li>\n\n\n\n<li>Impersonare<\/li>\n\n\n\n<li>Probleme de conflict de interese<\/li>\n<\/ol>\n\n\n\n<p>Google va \u0219terge orice con\u021binut care \u00eencalc\u0103 una sau mai multe dintre aceste categorii.<\/p>\n\n\n\n<p>Perioada de timp necesar\u0103 pentru ca o recenzie Google s\u0103 fie \u0219tears\u0103 nu este specificat\u0103 clar. \u00cen Ajutorul Profilului de Afaceri Google se men\u021bioneaz\u0103 c\u0103 &#8220;evaluarea poate dura c\u00e2teva zile&#8221;.<\/p>\n\n\n\n<p>De asemenea, nu ve\u021bi fi notificat cu privire la rezultatul evalu\u0103rii, deci nu ve\u021bi \u0219ti dac\u0103 evaluarea a fost finalizat\u0103 sau nu.<\/p>\n\n\n\n<p>Ca o regul\u0103 general\u0103, dac\u0103 recenzia nu a fost \u0219tears\u0103 dup\u0103 o lun\u0103, se poate presupune c\u0103 Google a decis c\u0103 nu este necesar\u0103 \u0219tergerea, dar nu exist\u0103 o confirmare clar\u0103 \u00een acest sens.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2020\/02\/c5272574190eeccd449cea3a9165d162.jpg\" alt=\"\" class=\"wp-image-6995\" style=\"width:820px;height:555px\" \/><figcaption class=\"wp-element-caption\">De pe ecranul &#8220;<a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7422880?hl=ro&amp;ref_topic=7422769\" target=\"_blank\" rel=\"noreferrer noopener\">Politica privind con\u021binutul postat de utilizatorii Maps<\/a>&#8220;<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Metoda_2_Cerere_de_stergere_prin_Google_Search_sau_Google_Maps\"><\/span>Metoda 2. Cerere de \u0219tergere prin Google Search sau Google Maps<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u00cen afara metodei de \u0219tergere prin drepturile de proprietar, exist\u0103 \u0219i metoda de a depune o cerere de \u0219tergere prin Google Search sau Google Maps.<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<ol>\n<li>Deschide\u021bi Google sau Google Maps<\/li>\n\n\n\n<li>Introduce\u021bi numele magazinului sau altele \u00een c\u0103su\u021ba de c\u0103utare pentru a g\u0103si profilul de afaceri<\/li>\n\n\n\n<li>C\u00e2nd g\u0103si\u021bi recenzia pe care dori\u021bi s\u0103 o \u0219terge\u021bi, face\u021bi clic pe &#8220;\ufe19&#8221; \u2192 &#8220;Raporteaz\u0103 recenzia&#8221;<\/li>\n\n\n\n<li>Selecta\u021bi problema cu recenzia relevant\u0103 \u0219i ap\u0103sa\u021bi &#8220;Raporteaz\u0103&#8221;<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<p>Prin urmare, \u00een afara metodei de \u0219tergere prin drepturile de proprietar, pute\u021bi depune o cerere de \u0219tergere urm\u00e2nd ace\u0219ti pa\u0219i.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recenzii_care_pot_fi_sterse_prin_cerere\"><\/span>Recenzii care pot fi \u0219terse prin cerere<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/05\/e59619af9865cff5aa1ac4230b908144-1.jpg\" alt=\"Imagine simbolic\u0103 a c\u0103ut\u0103rii persoanei care a l\u0103sat o recenzie\" class=\"wp-image-44783\" \/><\/figure>\n\n\n\n<p>De exemplu, dac\u0103 este scris ceva care difer\u0103 clar de faptele obiective, se poate considera c\u0103 acesta se \u00eencadreaz\u0103 \u00een &#8220;Con\u021binut interzis \u0219i restric\u021bionat&#8221; 1. &#8220;Spam \u0219i con\u021binut fals&#8221; al Google.<\/p>\n\n\n\n<p>\u00cens\u0103, Google nu poate investiga ce este adev\u0103rat, deci \u0219tergerea pe baza punctului 1. va fi limitat\u0103 la cazuri \u00een care falsitatea este evident\u0103, cum ar fi cazul \u00een care un post de poli\u021bie este etichetat ca &#8220;Satian&#8221;.<\/p>\n\n\n\n<p>De asemenea, chiar dac\u0103 con\u021binutul unei recenzii este adev\u0103rat, dac\u0103 denigreaz\u0103 \u00een mod incorect aspectul unui angajat, se poate spune c\u0103 acesta se \u00eencadreaz\u0103 \u00een punctul 8. &#8220;Def\u0103imarea unei persoane sau a unui grup de persoane&#8221;.<\/p>\n\n\n\n<p>Mai mult, dac\u0103 sunt scrise informa\u021bii pe care o persoan\u0103, cum ar fi un angajat, nu ar dori \u00een mod normal s\u0103 le cunoasc\u0103 al\u021bii, cum ar fi numele sau locul unde locuie\u0219te, acest lucru poate fi considerat o \u00eenc\u0103lcare a dreptului la via\u021b\u0103 privat\u0103 \u0219i se \u00eencadreaz\u0103 \u00een punctul 4. &#8220;Con\u021binut ilegal&#8221;.<\/p>\n\n\n\n<p>\u00cen ceea ce prive\u0219te \u00eenc\u0103lcarea dreptului la via\u021b\u0103 privat\u0103, explic\u0103m \u00een detaliu \u00een articolul de mai jos.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/reputation\/scope-of-privacyinfringement\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/reputation\/scope-of-privacyinfringement[ja]<\/a><\/p>\n\n\n\n<p>Cu toate acestea, \u00een general, dac\u0103 este bazat pe evaluarea subiectiv\u0103 a post\u0103rii, cum ar fi &#8220;m\u00e2ncarea era at\u00e2t de rea \u00eenc\u00e2t nu am putut s\u0103 o m\u0103n\u00e2nc&#8221; sau &#8220;atitudinea personalului a fost foarte proast\u0103&#8221;, se poate spune c\u0103 adesea nu este considerat con\u021binut interzis.<\/p>\n\n\n\n<p>Prin urmare, atunci c\u00e2nd solicita\u021bi \u0219tergerea unei recenzii de pe Google Maps, este important s\u0103 indica\u021bi \u00een mod specific care dintre con\u021binuturile interzise prev\u0103zute de termenii \u0219i condi\u021biile de utilizare se aplic\u0103 recenziei pe care dori\u021bi s\u0103 o \u0219terge\u021bi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Exemple_de_cereri_de_stergere_in_caz_de_defaimare\"><\/span>Exemple de cereri de \u0219tergere \u00een caz de def\u0103imare<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2020\/02\/shutterstock_1436213381-1024x683.jpg\" alt=\"Imaginea def\u0103im\u0103rii\" class=\"wp-image-7164\" \/><figcaption class=\"wp-element-caption\"> Vom explica cum s\u0103 elimina\u021bi recenziile negative de pe Google Maps. <\/figcaption><\/figure>\n\n\n\n<p>Un exemplu tipic de cerere de \u0219tergere a unei recenzii de pe Google Maps pe motiv c\u0103 este ilegal\u0103, este atunci c\u00e2nd recenzia constituie def\u0103imare.<\/p>\n\n\n\n<p>Def\u0103imarea este stabilit\u0103 atunci c\u00e2nd sunt scrise fapte care scad evaluarea social\u0103 a unei persoane.<\/p>\n\n\n\n<p>\u00cen orice caz, nu se stabile\u0219te dac\u0103 recenzia este adev\u0103rat\u0103 sau dac\u0103 exist\u0103 un motiv justificabil de a crede c\u0103 este adev\u0103rat\u0103.<\/p>\n\n\n\n<p>Detalii despre cerin\u021bele pentru stabilirea def\u0103im\u0103rii sunt explicate \u00een detaliu \u00een articolul de mai jos.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/reputation\/defamation\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/reputation\/defamation[ja]<\/a><\/p>\n\n\n\n<p>De exemplu, exist\u0103 cazuri \u00een care pe Google Maps sunt postate recenzii despre un bar, cum ar fi &#8220;Barul care cere pre\u021buri exorbitante pentru meniuri pe care nu le-am comandat&#8221;.<\/p>\n\n\n\n<p>\u00cen func\u021bie de circumstan\u021be, ac\u021biunile unui bar care cere pre\u021buri exorbitante, cunoscut sub numele de &#8220;scamming&#8221;, pot fi considerate fraud\u0103 sau \u0219antaj.<\/p>\n\n\n\n<p>Prin urmare, dac\u0103 o astfel de recenzie este postat\u0103 \u00een ciuda faptului c\u0103 nu exist\u0103 nicio dovad\u0103 de &#8220;scamming&#8221;, se poate spune c\u0103 evaluarea social\u0103 a barului scade, ceea ce ar putea constitui def\u0103imare.<\/p>\n\n\n\n<p>\u00cen cazul \u00een care def\u0103imarea este ilegal\u0103, pute\u021bi solicita Google s\u0103 ia m\u0103suri de prevenire a transmiterii \u00een conformitate cu Legea japonez\u0103 a responsabilit\u0103\u021bii furnizorului.<\/p>\n\n\n\n<p>M\u0103surile de prevenire a transmiterii au acela\u0219i efect ca \u0219tergerea.<\/p>\n\n\n\n<p>\u00cen orice caz, trebuie s\u0103 re\u021bine\u021bi c\u0103 nu este garantat c\u0103 va fi \u0219ters, deoarece Google decide dac\u0103 s\u0103 accepte sau nu cererea.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cum_sa_solicitati_o_masura_provizorie_de_stergere_a_recenziilor_prin_proceduri_judiciare\"><\/span>Cum s\u0103 solicita\u021bi o m\u0103sur\u0103 provizorie de \u0219tergere a recenziilor prin proceduri judiciare<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/06\/google-review0.jpg\" alt=\"Imaginea unei instan\u021be de judecat\u0103\" class=\"wp-image-46179\" \/><\/figure>\n\n\n\n<p>Chiar \u0219i \u00een cazul \u00een care Google nu aprob\u0103 \u0219tergerea, este posibil s\u0103 se ob\u021bin\u0103 \u0219tergerea prin depunerea unei cereri de m\u0103sur\u0103 provizorie la instan\u021ba de judecat\u0103.<\/p>\n\n\n\n<p>\u00cen ultimii ani, num\u0103rul de cazuri \u00een care instan\u021ba de judecat\u0103 ordon\u0103 \u0219tergerea prin m\u0103suri provizorii, cum ar fi cazurile de recenzii r\u0103u inten\u021bionate \u00eempotriva spitalelor pe care le-am prezentat mai sus, este \u00een cre\u0219tere.<\/p>\n\n\n\n<p>Procedura de m\u0103sur\u0103 provizorie este o procedur\u0103 temporar\u0103 diferit\u0103 de procesul civil obi\u0219nuit, deci exist\u0103 posibilitatea de a rezolva problema \u00eentr-o perioad\u0103 relativ scurt\u0103 de 1-2 luni p\u00e2n\u0103 la concluzie.<\/p>\n\n\n\n<p>Totu\u0219i, cu c\u00e2t trece mai mult timp de la postare, cu at\u00e2t este mai probabil ca daunele reputa\u021bionale s\u0103 se extind\u0103, deci este important s\u0103 consulta\u021bi un expert, cum ar fi un avocat, c\u00e2t mai cur\u00e2nd posibil dup\u0103 ce a\u021bi g\u0103sit o recenzie def\u0103im\u0103toare \u0219i s\u0103 ac\u021biona\u021bi \u00een consecin\u021b\u0103.<\/p>\n\n\n\n<p>Detalii despre cum s\u0103 depune\u021bi o cerere de m\u0103sur\u0103 provizorie pentru \u0219tergerea post\u0103rii sunt explicate \u00een detaliu \u00een articolul de mai jos.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/reputation\/provisional-disposition\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/reputation\/provisional-disposition[ja]<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Identificarea_autorului_prin_masuri_provizorii\"><\/span>Identificarea autorului prin m\u0103suri provizorii<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/06\/google-review2.jpg\" alt=\"Imaginea IP-ului\" class=\"wp-image-46181\" \/><\/figure>\n\n\n\n<p>Nu numai c\u0103 pute\u021bi solicita eliminarea recenziilor def\u0103im\u0103toare de pe Google Maps, dar pute\u021bi utiliza \u0219i m\u0103suri provizorii pentru a solicita dezv\u0103luirea informa\u021biilor autorului (adresa IP).<\/p>\n\n\n\n<p>Identific\u00e2nd autorul, pute\u021bi solicita acestuia s\u0103 \u0219tearg\u0103 postarea \u0219i s\u0103 pl\u0103teasc\u0103 daune-interese.<\/p>\n\n\n\n<p>Detalii despre solicitarea de dezv\u0103luire a informa\u021biilor expeditorului pot fi g\u0103site \u00een articolul de mai jos.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/reputation\/disclosure-of-the-senders-information\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/reputation\/disclosure-of-the-senders-information[ja]<\/a><\/p>\n\n\n\n<p>De asemenea, aceast\u0103 m\u0103sur\u0103 provizorie de dezv\u0103luire a adresei IP poate fi efectuat\u0103 \u00een acela\u0219i timp cu m\u0103sura provizorie de \u0219tergere men\u021bionat\u0103 mai sus.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Atentie_la_agentiile_de_eliminare_a_recenziilor_Google_My_Business_cu_practici_necinstite\"><\/span>Aten\u021bie la agen\u021biile de eliminare a recenziilor Google My Business cu practici necinstite<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/06\/google-review3.jpg\" alt=\"Imaginea recompensei\" class=\"wp-image-46182\" \/><\/figure>\n\n\n\n<p>Exist\u0103 cazuri \u00een care agen\u021biile care se ocup\u0103 cu falsificarea recenziilor Google My Business au preluat gestionarea recenziilor pentru numeroase clinici.<\/p>\n\n\n\n<p>\u00cen acest caz, personalul angajat scria recenzii pozitive, ascundea recenziile care \u00een mod normal nu pot fi \u0219terse \u0219i manipula evalu\u0103rile \u00een acest mod.<\/p>\n\n\n\n<p>Se pare c\u0103 au f\u0103cut v\u00e2nz\u0103ri prin a insufla teama c\u0103 &#8220;dac\u0103 evaluarea scade sub 3.5, lucrurile vor deveni grave&#8221;, referindu-se la sc\u0103derea performan\u021bei datorit\u0103 reputa\u021biei negative.<\/p>\n\n\n\n<p>Printre ace\u0219ti agen\u021bi necinsti\u021bi, exist\u0103 \u0219i cei care nu iau nicio m\u0103sur\u0103, chiar dac\u0103 primesc o recompens\u0103. \u00cen acest caz, este evident c\u0103 recenziile negative nu vor fi \u0219terse.<\/p>\n\n\n\n<p>De asemenea, solicitarea de \u0219tergere a Google My Business prin intermediul unei agen\u021bii de \u0219tergere poate fi considerat\u0103 o ac\u021biune ilegal\u0103, exist\u00e2nd riscul ca contul Google al magazinului s\u0103 fie suspendat.<\/p>\n\n\n\n<p>Ac\u021biunile pe care le \u00eentreprind ace\u0219ti agen\u021bi au o probabilitate mare de a fi ilegale, deci a solicita serviciile lor este un risc mare.<\/p>\n\n\n\n<p>Dac\u0103 a\u021bi fost contactat de un astfel de agent necinstit, este necesar\u0103 precau\u021bie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Concluzie_Daca_este_dificil_sa_stergeti_recenziile_Google_consultati_un_avocat\"><\/span>Concluzie: Dac\u0103 este dificil s\u0103 \u0219terge\u021bi recenziile Google, consulta\u021bi un avocat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2022\/06\/google-review4.jpg\" alt=\"Imaginea unui cod de legi\" class=\"wp-image-46183\" \/><\/figure>\n\n\n\n<p>\u00cen ultimii ani, recenziile online au devenit un factor important \u00een decizia consumatorilor de a alege un magazin sau un serviciu.<\/p>\n\n\n\n<p>Pentru afaceri, recenziile negative pot &#8220;contamina&#8221; reputa\u021bia lor, ceea ce poate duce la o sc\u0103dere a v\u00e2nz\u0103rilor \u0219i poate avea un impact direct asupra activit\u0103\u021bilor lor.<\/p>\n\n\n\n<p>Prin urmare, este necesar s\u0103 se r\u0103spund\u0103 c\u00e2t mai rapid posibil la recenziile negative, iar pentru acest lucru este esen\u021bial s\u0103 se stabileasc\u0103 un sistem de verificare regulat\u0103 a recenziilor.<\/p>\n\n\n\n<p>Exist\u0103 dou\u0103 metode de a face fa\u021b\u0103 recenziilor negative: &#8220;\u0219tergerea cu drepturi de proprietar&#8221; \u0219i &#8220;solicitarea de \u0219tergere la Google&#8221;, dar nu este u\u0219or s\u0103 ob\u021bine\u021bi aprobarea pentru \u0219tergere.<\/p>\n\n\n\n<p>Dac\u0103 Google nu aprob\u0103 \u0219tergerea, exist\u0103 \u0219i op\u021biunea de a solicita m\u0103suri de prevenire a transmiterii \u00een baza Legii responsabilit\u0103\u021bii furnizorului (Japanese Provider Liability Law).<\/p>\n\n\n\n<p>\u0218i, \u00een cazul \u00een care, din p\u0103cate, a\u021bi primit o recenzie negativ\u0103 \u0219i a\u021bi suferit daune de reputa\u021bie, este important s\u0103 consulta\u021bi c\u00e2t mai cur\u00e2nd posibil un avocat cu experien\u021b\u0103 \u00een domeniul IT.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Func\u021bia de recenzii a Google Maps, care este un serviciu ce permite utilizatorilor s\u0103 posteze recenzii, folose\u0219te func\u021bia GPS a aplica\u021biei de h\u0103r\u021bi Google Maps pentru a furniza informa\u021bii despre diver [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":64420,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[39,21],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/posts\/62580"}],"collection":[{"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/comments?post=62580"}],"version-history":[{"count":2,"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/posts\/62580\/revisions"}],"predecessor-version":[{"id":64421,"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/posts\/62580\/revisions\/64421"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/media\/64420"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/media?parent=62580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/categories?post=62580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/ro\/wp-json\/wp\/v2\/tags?post=62580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}