{"id":61114,"date":"2023-12-04T11:16:10","date_gmt":"2023-12-04T02:16:10","guid":{"rendered":"https:\/\/monolith.law\/tr\/?p=61114"},"modified":"2024-03-13T23:41:24","modified_gmt":"2024-03-13T14:41:24","slug":"support-obligations-of-vendors-after-system-development","status":"publish","type":"post","link":"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development","title":{"rendered":"System Geli\u015ftirmenin Sonland\u0131r\u0131lmas\u0131n\u0131n Ard\u0131ndan Tedarik\u00e7inin \u00dcstlendi\u011fi Destek Sorumluluklar\u0131 Nelerdir?"},"content":{"rendered":"\n<p>Sistem geli\u015ftirme konusunda, sistem geli\u015ftirme uzman\u0131 olan tedarik\u00e7inin &#8220;Proje Y\u00f6netimi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8221;n\u00fc \u00fcstlenmesi iyi bilinirken, hukuki olarak buna benzer fakat farkl\u0131 bir kavram olan &#8220;Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8221; de g\u00fcndeme getirilmi\u015ftir. Bu makalede, ge\u00e7mi\u015f yarg\u0131 kararlar\u0131 da dahil olmak \u00fczere bu &#8220;Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8221; hakk\u0131nda a\u00e7\u0131klamalar yapaca\u011f\u0131z.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugu_Nedir\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Nedir?\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Nedir?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugunun_Genel_Bakisi\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Genel Bak\u0131\u015f\u0131\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Genel Bak\u0131\u015f\u0131<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugu_Kullaniciya_Yonelik_Operasyonel_Destekle_Ilgili_Bir_Sorundur\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, Kullan\u0131c\u0131ya Y\u00f6nelik Operasyonel Destekle \u0130lgili Bir Sorundur\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, Kullan\u0131c\u0131ya Y\u00f6nelik Operasyonel Destekle \u0130lgili Bir Sorundur<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugunun_Sorun_Oldugu_Dava_Ornekleri\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Sorun Oldu\u011fu Dava \u00d6rnekleri\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Sorun Oldu\u011fu Dava \u00d6rnekleri<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Sistem_testi_asamasinda_kullanicinin_islerinin_yurutulmesini_engelleyen_bir_durum\" title=\"Sistem testi a\u015famas\u0131nda, kullan\u0131c\u0131n\u0131n i\u015flerinin y\u00fcr\u00fct\u00fclmesini engelleyen bir durum\">Sistem testi a\u015famas\u0131nda, kullan\u0131c\u0131n\u0131n i\u015flerinin y\u00fcr\u00fct\u00fclmesini engelleyen bir durum<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugunun_Niteligi_Nasil_Anlasilmalidir\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Niteli\u011fi Nas\u0131l Anla\u015f\u0131lmal\u0131d\u0131r?\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Niteli\u011fi Nas\u0131l Anla\u015f\u0131lmal\u0131d\u0131r?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugu_Hala_Net_Bir_Kavram_Degil\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Hala Net Bir Kavram De\u011fil\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Hala Net Bir Kavram De\u011fil<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugu_Sinirsiz_Olarak_Kabul_Edilemez\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc S\u0131n\u0131rs\u0131z Olarak Kabul Edilemez\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc S\u0131n\u0131rs\u0131z Olarak Kabul Edilemez<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Destek_Yukumlulugunun_Icerigi_Kullanicinin_Isbirligi_Yukumlulugu_ile_Birlikte_Incelenmelidir\" title=\"Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn \u0130\u00e7eri\u011fi, Kullan\u0131c\u0131n\u0131n \u0130\u015fbirli\u011fi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc ile Birlikte \u0130ncelenmelidir\">Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn \u0130\u00e7eri\u011fi, Kullan\u0131c\u0131n\u0131n \u0130\u015fbirli\u011fi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc ile Birlikte \u0130ncelenmelidir<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/monolith.law\/tr\/it\/support-obligations-of-vendors-after-system-development\/#Ozet\" title=\"\u00d6zet\">\u00d6zet<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugu_Nedir\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Nedir?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugunun_Genel_Bakisi\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Genel Bak\u0131\u015f\u0131<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u00dcreticinin kullan\u0131c\u0131ya kar\u015f\u0131 ta\u015f\u0131d\u0131\u011f\u0131 y\u00fck\u00fcml\u00fcl\u00fcklerden bahsederken, en \u00f6nemli \u00f6rneklerden biri proje y\u00f6netimi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcd\u00fcr. Bu, ge\u00e7mi\u015fteki dava \u00f6rnekleri vb. ile tekrar tekrar belirtilerek olu\u015fturulan bir kavramd\u0131r ve bir sistem geli\u015ftirme uzman\u0131 olarak \u00fcreticinin bir dizi projeye kar\u015f\u0131 ta\u015f\u0131d\u0131\u011f\u0131 y\u00fck\u00fcml\u00fcl\u00fckleri genel bir kavramda toplar.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/project-management-duties\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/project-management-duties[ja]<\/a><\/p>\n\n\n\n<p>Proje y\u00f6netimi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, sistem geli\u015ftirme hukuku terimleri aras\u0131nda olduk\u00e7a \u00fcnl\u00fcd\u00fcr ve \u00fcreticinin ta\u015f\u0131d\u0131\u011f\u0131 y\u00fck\u00fcml\u00fcl\u00fckler aras\u0131nda en \u00f6nemli olan\u0131d\u0131r. Ancak baz\u0131 dava \u00f6rneklerinde, bu proje y\u00f6netimi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcnden farkl\u0131 bir y\u00fck\u00fcml\u00fcl\u00fck olarak &#8220;destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8221;n\u00fcn varl\u0131\u011f\u0131n\u0131 kabul edenler vard\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugu_Kullaniciya_Yonelik_Operasyonel_Destekle_Ilgili_Bir_Sorundur\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, Kullan\u0131c\u0131ya Y\u00f6nelik Operasyonel Destekle \u0130lgili Bir Sorundur<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Peki destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc nedir? Ve neden proje y\u00f6netimi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcnden farkl\u0131 bir isimle an\u0131l\u0131r? Destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc genellikle sistem geli\u015ftirmenin tamamland\u0131\u011f\u0131 sonraki a\u015famalarda sorun olur. Bir sistem geli\u015ftirme projesi, &#8220;geli\u015ftirme&#8221; oldu\u011fu i\u00e7in, yap\u0131lmas\u0131 gereken sistemin tamamland\u0131\u011f\u0131nda proje sona erer. Yani, yap\u0131lmas\u0131 gereken sistemin ne oldu\u011funu belirlemek (yani gereksinimlerin tan\u0131mlanmas\u0131) ile ba\u015flar ve bu sistemin ger\u00e7ekten tamamland\u0131\u011f\u0131n\u0131 kontrol etmek (yani test veya kabul) ile sona erer. Bu a\u015famada s\u0131k\u00e7a kar\u015f\u0131la\u015f\u0131lan hukuki sorunlar hakk\u0131nda, a\u015fa\u011f\u0131daki makalede detayl\u0131 olarak ele al\u0131nm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/estimated-inspection-of-system-development\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/estimated-inspection-of-system-development[ja]<\/a><\/p>\n\n\n\n<p>Ancak, bir sistem geli\u015ftirme projesinin, yeni bir sistem olu\u015fturma s\u00fcreci oldu\u011funu kabul etsek bile, geli\u015ftirilen sistem sonras\u0131nda i\u015flerde kullan\u0131lacak olmas\u0131 do\u011fal bir \u00f6nc\u00fcld\u00fcr. Yani, sistemin geli\u015ftirildikten sonra nas\u0131l kullan\u0131laca\u011f\u0131na dair hi\u00e7bir \u015fey sorgulanmaz ve &#8220;sadece geli\u015ftirme i\u015fini \u00fcstlenen bir pozisyonda oldu\u011fum i\u00e7in, sadece yapmam yeterli&#8221; denilirse, bu b\u00fcy\u00fck bir mant\u0131ks\u0131zl\u0131k yaratabilir. Bu noktalar\u0131 g\u00f6z \u00f6n\u00fcnde bulundurarak, ge\u00e7mi\u015fteki dava \u00f6rneklerinde de, sistem geli\u015ftirmeyi \u00fcstlenen \u00fcreticilere belirli bir operasyonel destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc getirilip getirilemeyece\u011fi sorunu ortaya \u00e7\u0131km\u0131\u015ft\u0131r. Yani, bir sistem geli\u015ftirme s\u00f6zle\u015fmesinde \u00fcreticinin ta\u015f\u0131d\u0131\u011f\u0131 y\u00fck\u00fcml\u00fcl\u00fckler aras\u0131nda, geli\u015ftirme sonras\u0131 operasyonel destekle ilgili y\u00fck\u00fcml\u00fcl\u00fcklerin de dahil olup olmad\u0131\u011f\u0131 sorunu. Operasyonel destek, geli\u015ftirme s\u00fcrecinin kendisi olmad\u0131\u011f\u0131ndan, proje y\u00f6netimi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcnden ayr\u0131 bir anlam ifade etmek i\u00e7in &#8220;destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8221; terimi kullan\u0131lm\u0131\u015ft\u0131r.<br> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugunun_Sorun_Oldugu_Dava_Ornekleri\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Sorun Oldu\u011fu Dava \u00d6rnekleri<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2019\/09\/shutterstock_729665095-1024x717.jpg\" alt=\"\" class=\"wp-image-4650\" \/><figcaption class=\"wp-element-caption\">Vend\u00f6r taraf\u0131n\u0131n destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, kullan\u0131c\u0131n\u0131n i\u015fletim ba\u015flang\u0131c\u0131na kadar da dahil olmak \u00fczere ger\u00e7ekle\u015ftirilmesi gereken durumlar da vard\u0131r.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sistem_testi_asamasinda_kullanicinin_islerinin_yurutulmesini_engelleyen_bir_durum\"><\/span>Sistem testi a\u015famas\u0131nda, kullan\u0131c\u0131n\u0131n i\u015flerinin y\u00fcr\u00fct\u00fclmesini engelleyen bir durum<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A\u015fa\u011f\u0131da al\u0131nt\u0131lanan karar metnindeki durumda, sistem testi s\u0131ras\u0131nda kullan\u0131c\u0131 taraf\u0131, ba\u015flang\u0131\u00e7ta tahmin ettikleri gibi sistemi kullanamad\u0131 ve sonu\u00e7 olarak kullan\u0131c\u0131, sistemin i\u015fletimini tamamen terk etmek zorunda kald\u0131. Bu durum, kullan\u0131c\u0131n\u0131n i\u015fletim ba\u015flang\u0131c\u0131ndaki bir sorun olmas\u0131na ra\u011fmen, \u00f6nceden yap\u0131lan sistem geli\u015ftirme s\u00f6zle\u015fmesinden, vend\u00f6r taraf\u0131n\u0131n sorumlulu\u011funu nas\u0131l temellendirece\u011fi sorun oldu. Sonu\u00e7 olarak, kullan\u0131c\u0131 taraf\u0131n\u0131n tazminat talebi kabul edildi ve bunun temeli olarak &#8220;destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn ihlali&#8221; belirtildi.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>I <u>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn \u0130hlali<\/u><br>(A) Davac\u0131 temsilcisi, Heisei 9 y\u0131l\u0131 (1997) Temmuz 14 tarihinde, daval\u0131ya, &#8220;<u>Sadece sistemi olu\u015fturmak de\u011fil, d\u00fczg\u00fcn \u00e7al\u0131\u015fana kadar sonuna kadar bakman\u0131z\u0131 istiyorum.<\/u>&#8220;, &#8220;<u>Biz acemiyiz, bu y\u00fczden \u00e7ok para \u00f6d\u00fcyoruz, sonuna kadar kullanabilmemizi sa\u011flay\u0131n.<\/u>&#8221; \u015feklinde talepte bulundu. Buna kar\u015f\u0131l\u0131k, daval\u0131, <u>davac\u0131n\u0131n uygulama hedefine ula\u015fabilecek bir sistem olu\u015fturman\u0131n m\u00fcmk\u00fcn oldu\u011funu a\u00e7\u0131klad\u0131<\/u> ve d\u00fczg\u00fcn bir \u015fekilde kullan\u0131lana kadar destek verece\u011fini s\u00f6z verdi. Bu, davac\u0131 ve daval\u0131 aras\u0131nda, davac\u0131n\u0131n bu sistemi d\u00fczg\u00fcn bir \u015fekilde kullanabilmesi i\u00e7in daval\u0131n\u0131n <u>destek sa\u011flama konusunda anla\u015fmaya vard\u0131\u011f\u0131<\/u> anlam\u0131na gelir.<br>Daval\u0131n\u0131n davac\u0131ya kar\u015f\u0131 destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc oldu\u011fu, <u>bu s\u00f6zle\u015fme bedeli<\/u> olarak, &#8220;Paket Uygulama Deste\u011fi&#8221; adl\u0131 bir madde i\u00e7in <u>1.726.000 Yen tutar\u0131nda bir \u00fccretin hesapland\u0131\u011f\u0131<\/u>, <u>teklifte, ayl\u0131k bak\u0131m \u00fccreti<\/u> hakk\u0131nda, &#8220;Uygulama sonras\u0131 6 ay boyunca \u00fccretsiz bak\u0131m&#8221; yaz\u0131ld\u0131\u011f\u0131 ve &#8220;Gelecekteki SE Destek hakk\u0131nda (\u0130\u00e7 Toplant\u0131 Materyali)&#8221; ba\u015fl\u0131kl\u0131 belgede, taze sipari\u015fler hakk\u0131nda, &#8220;Uygulama Prosed\u00fcr\u00fc (Plan) Olu\u015fturma&#8221; ve &#8220;Veri \/ \u0130\u015fletim Do\u011frulama \u00c7al\u0131\u015fmalar\u0131&#8221; hakk\u0131nda SE deste\u011fi al\u0131nabilece\u011fi belirtildi\u011fi a\u00e7\u0131kt\u0131r.<\/p>\n\n\n\n<p>(B) Ve daval\u0131n\u0131n davac\u0131ya kar\u015f\u0131 ta\u015f\u0131d\u0131\u011f\u0131 destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, \u00f6zellikle, en az\u0131ndan davac\u0131n\u0131n bu sistemin tam i\u015fletimine kadar, daval\u0131n\u0131n, davac\u0131ya, \u2460 bu sistemin <u>uygulama y\u00f6ntemi hakk\u0131nda uygun tavsiyeler sa\u011flama<\/u>, \u2461 <u>uygulama testine kat\u0131lma ve uygulama testinde ortaya \u00e7\u0131kan sistem hatalar\u0131na yan\u0131t verme<\/u>, \u2462 <u>uygulama test sonu\u00e7lar\u0131na g\u00f6re sistemi iyile\u015ftirme<\/u>, \u2463 <u>operat\u00f6rlere uygulama e\u011fitimi verme<\/u> konular\u0131n\u0131 i\u00e7erir.<br>Ancak, daval\u0131, uygulama testinde bir\u00e7ok sorun ya\u015fanmas\u0131na ra\u011fmen, bunun bir operat\u00f6r yetenek sorunu oldu\u011funu belirterek <u>buna ciddi bir \u015fekilde yan\u0131t vermedi<\/u>, <u>sadece operat\u00f6r e\u011fitim maliyetini talep etti ve davac\u0131ya, tam i\u015fletim i\u00e7in uygun deste\u011fi hi\u00e7bir \u015fekilde sa\u011flamad\u0131.<\/u> <\/p>\n<cite>Tokyo District Court Hachioji Branch, November 5, Heisei 15 (2003) Decision<\/cite><\/blockquote>\n\n\n\n<p>Bu karar metninde, i\u00e7indekiler dahil olmak \u00fczere t\u00fcm karar metninde, &#8220;destek&#8221; kelimesi yakla\u015f\u0131k 30 kez ge\u00e7mektedir. Kullan\u0131c\u0131lar\u0131n uygun deste\u011fi talep eden sesleri do\u011frudan karar metnine yaz\u0131lm\u0131\u015f ve durumun ayr\u0131nt\u0131lar\u0131 olduk\u00e7a somut bir \u015fekilde dikkate al\u0131nm\u0131\u015ft\u0131r. Ayr\u0131ca bu durumu anlamak i\u00e7in \u00f6zellikle dikkat edilmesi gereken noktalar \u015funlard\u0131r:<\/p>\n\n\n\n<ul>\n<li>Destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn ihlali, &#8220;bor\u00e7 ihlali&#8221; olarak kabul edildi\u011fi i\u00e7in, bu sonucunda ortaya \u00e7\u0131kan tazminat da talep edilebilir.<\/li>\n\n\n\n<li>&#8220;Proje Y\u00f6netimi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8221; terimi, t\u00fcm karar metni boyunca hi\u00e7bir zaman kullan\u0131lmam\u0131\u015ft\u0131r.<\/li>\n<\/ul>\n\n\n\n<p>Bu, proje y\u00f6netimi ile ayr\u0131 bir kavram olmas\u0131na ra\u011fmen, bunu sistem geli\u015ftirme s\u00f6zle\u015fmesinin i\u00e7erdi\u011fi s\u00f6zle\u015fme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc olarak ele almay\u0131 hedefleyen bir tutum oldu\u011funu g\u00f6stermektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugunun_Niteligi_Nasil_Anlasilmalidir\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn Niteli\u011fi Nas\u0131l Anla\u015f\u0131lmal\u0131d\u0131r?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2019\/09\/shutterstock_333450689-1024x652.jpg\" alt=\"\" class=\"wp-image-4656\" \/><figcaption class=\"wp-element-caption\">Sistem geli\u015ftirme ve i\u015fletme konusunda, kullan\u0131c\u0131lar\u0131n i\u015fbirli\u011fi gerekmektedir.<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugu_Hala_Net_Bir_Kavram_Degil\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Hala Net Bir Kavram De\u011fil<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Yukar\u0131da bahsedilen dava \u00f6rne\u011fi, sistem geli\u015ftiren sat\u0131c\u0131n\u0131n, kullan\u0131c\u0131n\u0131n i\u015fletmeye ba\u015flamas\u0131 i\u00e7in gerekli deste\u011fi de sa\u011flamas\u0131 gerekti\u011fini belirtir. Ancak, destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, proje y\u00f6netimi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc kadar geni\u015f bir dava birikimine sahip de\u011fildir ve ger\u00e7ek durumu anlamak i\u00e7in \u00e7ok fazla ipucu bulunmamaktad\u0131r. \u00d6zellikle, &#8220;destek&#8221; terimi bile, ne yap\u0131lmas\u0131 gerekti\u011fi konusunda net bir anlam i\u00e7ermemektedir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugu_Sinirsiz_Olarak_Kabul_Edilemez\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc S\u0131n\u0131rs\u0131z Olarak Kabul Edilemez<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ayr\u0131ca, sat\u0131c\u0131n\u0131n destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn ihlalini kabul eden yukar\u0131daki karar, ayn\u0131 zamanda \u00e7ok \u00f6nemli bir noktay\u0131 da belirtmi\u015ftir.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Daval\u0131, bu s\u00f6zle\u015fmeye dayanarak, davac\u0131ya in\u015fa etti\u011fi ve teslim etti\u011fi sistem i\u00e7in, davac\u0131n\u0131n bu sistemi i\u015fletmesi i\u00e7in gerekli olan belirli bir deste\u011fi sa\u011flama y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcne sahip oldu\u011fu kabul edilir. Ancak, bu i\u00e7erik, davac\u0131n\u0131n iddia etti\u011fi gibi, <u>s\u00fcresiz<\/u>, ger\u00e7ekte davac\u0131n\u0131n bu sistemi i\u015fletebilmesi i\u00e7in <u>her t\u00fcrl\u00fc deste\u011fi \u00fccretsiz olarak sa\u011flama<\/u> \u015feklinde oldu\u011fu kabul edilemez.<\/p>\n<cite>Tokyo District Court Hachioji Branch, November 5, 2003 (Gregorian calendar year)<\/cite><\/blockquote>\n\n\n\n<p>Ana i\u015f olarak kabul edilen &#8220;geli\u015ftirme&#8221; i\u015fleminden sonra, &#8220;i\u015fletme&#8221; i\u00e7in yap\u0131lmas\u0131 gereken destek konusunda da baz\u0131 k\u0131s\u0131tlamalar oldu\u011funu belirtmi\u015ftir. Bu kararda da, kullan\u0131c\u0131lar\u0131n destek taleplerini karar metninde al\u0131nt\u0131 yapma, \u00f6nceden tahmin edilen i\u00e7eri\u011fe at\u0131fta bulunma, destek sa\u011flama konusunda \u00f6zel bir anla\u015fman\u0131n olup olmad\u0131\u011f\u0131na de\u011finme gibi, baz\u0131 \u00f6zellikler bulunmaktad\u0131r. Yani, destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn kavram\u0131n\u0131n s\u0131n\u0131rs\u0131z bir \u015fekilde geni\u015flemesi durumunda, sat\u0131c\u0131ya b\u00fcy\u00fck bir y\u00fck getirece\u011fi g\u00f6z \u00f6n\u00fcnde bulundurularak, y\u00fck\u00fcml\u00fcl\u00fck ihlalinin kabul\u00fc de belirli bir \u00f6l\u00e7\u00fcde dikkatli bir \u015fekilde yap\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destek_Yukumlulugunun_Icerigi_Kullanicinin_Isbirligi_Yukumlulugu_ile_Birlikte_Incelenmelidir\"><\/span>Destek Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn \u0130\u00e7eri\u011fi, Kullan\u0131c\u0131n\u0131n \u0130\u015fbirli\u011fi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc ile Birlikte \u0130ncelenmelidir<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Buraya kadar olan konu\u015fma, &#8220;sistem geli\u015ftirmede i\u015fletme a\u015famas\u0131n\u0131n ba\u015flang\u0131c\u0131nda, i\u015f y\u00fck\u00fcn\u00fc kullan\u0131c\u0131 ve sat\u0131c\u0131 aras\u0131nda nas\u0131l payla\u015f\u0131laca\u011f\u0131&#8221; konusudur. Bu durumda, &#8220;geli\u015ftirme&#8221; ile ilgili s\u00f6zle\u015fmeden, i\u015fletmeye ba\u015flama zaman\u0131nda sat\u0131c\u0131n\u0131n ne kadar hukuki y\u00fck\u00fcml\u00fcl\u00fck ta\u015f\u0131d\u0131\u011f\u0131 gibi, biraz karma\u015f\u0131k bir sorun bulunmaktad\u0131r. Ayn\u0131 zamanda, bireysel durumlar\u0131 g\u00f6z \u00f6n\u00fcnde bulunduran bir de\u011ferlendirme e\u011filimi de g\u00fc\u00e7l\u00fcd\u00fcr.<\/p>\n\n\n\n<p>Yine de, sat\u0131c\u0131n\u0131n ta\u015f\u0131d\u0131\u011f\u0131 destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn ne oldu\u011funu anlamak, kullan\u0131c\u0131n\u0131n ta\u015f\u0131d\u0131\u011f\u0131 i\u015fbirli\u011fi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc de anlamakla, daha kesin bir hale gelecektir.<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/corporate\/user-obligatory-cooporation\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/corporate\/user-obligatory-cooporation[ja]<\/a><\/p>\n\n\n\n<p>\u0130\u015fleri yeni bir sistemle iyile\u015ftirme \u00e7abas\u0131, teknik uzman olan sat\u0131c\u0131 ve \u015firket i\u00e7i i\u015f bilgisine sahip kullan\u0131c\u0131lar\u0131n ortak \u00e7al\u0131\u015fmas\u0131d\u0131r. Bu durumda, bu destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc hakk\u0131nda da, kullan\u0131c\u0131n\u0131n &#8220;i\u015fbirli\u011fi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn yerine getirilmesi&#8221; kapsam\u0131nda \u00e7\u00f6z\u00fclmesi gereken konular\u0131 belirlemekle, kapsam\u0131 kendili\u011finden belirlenecektir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ozet\"><\/span>\u00d6zet<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"has-text-align-left\">Bu makalede, proje y\u00f6netimi temelleri \u00fczerine yo\u011funla\u015farak, t\u00fcrevi olarak adland\u0131rabilece\u011fimiz &#8216;destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8217; hakk\u0131nda bir d\u00fczenleme yapt\u0131k. Destek y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc kavram\u0131nda hala belirsizlikler olsa da, anlamas\u0131n\u0131n \u00f6nemli oldu\u011fu nokta, yine &#8216;proje y\u00f6netimi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8217; ve &#8216;i\u015fbirli\u011fi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8217; gibi temel konular oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyoruz.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sistem geli\u015ftirme konusunda, sistem geli\u015ftirme uzman\u0131 olan tedarik\u00e7inin &#8220;Proje Y\u00f6netimi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8221;n\u00fc \u00fcstlenmesi iyi bilinirken, hukuki olarak buna benzer fakat farkl\u0131 bir kavram olan &#038;#8 [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":63329,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[19,31],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/61114"}],"collection":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/comments?post=61114"}],"version-history":[{"count":3,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/61114\/revisions"}],"predecessor-version":[{"id":63330,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/61114\/revisions\/63330"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/media\/63329"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/media?parent=61114"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/categories?post=61114"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/tags?post=61114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}