{"id":73952,"date":"2025-07-25T16:56:47","date_gmt":"2025-07-25T07:56:47","guid":{"rendered":"https:\/\/monolith.law\/tr\/?p=73952"},"modified":"2025-08-11T13:48:22","modified_gmt":"2025-08-11T04:48:22","slug":"customer-harassment-cases","status":"publish","type":"post","link":"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases","title":{"rendered":"M\u00fc\u015fteri Tacizine Hangi \u00d6rnekler Var? Yarg\u0131 Kararlar\u0131ndan \u00d6nlem Alma Noktalar\u0131n\u0131 A\u00e7\u0131kl\u0131yoruz"},"content":{"rendered":"\n<p>Son y\u0131llarda, \u00e7al\u0131\u015fanlar\u0131n k\u00f6t\u00fc niyetli m\u00fc\u015fteri \u015fikayetleri nedeniyle s\u0131k\u0131nt\u0131 ya\u015fad\u0131\u011f\u0131 &#8216;m\u00fc\u015fteri tacizi&#8217; olarak bilinen &#8216;kasuhara&#8217; sorunu artmaktad\u0131r. \u015eirketlerin \u00e7al\u0131\u015fanlar\u0131n\u0131n g\u00fcvenli\u011fini sa\u011flama y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc bulundu\u011fundan, kasuhara&#8217;ya kar\u015f\u0131 uygun \u00f6nlemler almak \u00f6nemlidir. Ancak &#8216;kasuhara&#8217; denildi\u011finde, hangi t\u00fcr davran\u0131\u015flar\u0131n kasuhara&#8217;ya dahil oldu\u011fu konusunda net bir bilgiye sahip olmayan bir\u00e7ok ki\u015fi vard\u0131r.<\/p>\n\n\n\n<p>Kasuhara \u00f6rneklerini bilmek, kasuhara \u00f6nlemlerinin gereklili\u011fini anlamaya da yard\u0131mc\u0131 olacakt\u0131r.<\/p>\n\n\n\n<p>Bu makalede, ger\u00e7ekte ya\u015fanm\u0131\u015f kasuhara \u00f6rnekleri ve g\u00fcvenlik \u00f6nlemleri y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn sorguland\u0131\u011f\u0131 dava \u00f6rnekleri sunulacak ve \u015firketlerin almas\u0131 gereken kasuhara \u00f6nlemleri hakk\u0131nda bilgi verilecektir.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Musteri_Tacizi_Nedir\" title=\"M\u00fc\u015fteri Tacizi Nedir?\">M\u00fc\u015fteri Tacizi Nedir?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Japonya%E2%80%99da_Musteri_Tacizini_Degerlendirme_Kriterleri\" title=\"Japonya&#8217;da M\u00fc\u015fteri Tacizini De\u011ferlendirme Kriterleri\">Japonya&#8217;da M\u00fc\u015fteri Tacizini De\u011ferlendirme Kriterleri<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Japonya%E2%80%99da_Karsilasilan_Musteri_Tacizi_Kasuhara_Ornekleri\" title=\"Japonya&#8217;da Kar\u015f\u0131la\u015f\u0131lan M\u00fc\u015fteri Tacizi (Kasuhara) \u00d6rnekleri\">Japonya&#8217;da Kar\u015f\u0131la\u015f\u0131lan M\u00fc\u015fteri Tacizi (Kasuhara) \u00d6rnekleri<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Fiziksel_Saldirilar_Siddet_ve_Yaralama\" title=\"Fiziksel Sald\u0131r\u0131lar: \u015eiddet ve Yaralama\">Fiziksel Sald\u0131r\u0131lar: \u015eiddet ve Yaralama<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Tehdit_Itibar_Zedeleme_ve_Hakaret_Gibi_Psikolojik_Saldirilar\" title=\"Tehdit, \u0130tibar Zedeleme ve Hakaret Gibi Psikolojik Sald\u0131r\u0131lar\">Tehdit, \u0130tibar Zedeleme ve Hakaret Gibi Psikolojik Sald\u0131r\u0131lar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Surekli_ve_Israrli_Davranislar\" title=\"S\u00fcrekli ve Israrl\u0131 Davran\u0131\u015flar\">S\u00fcrekli ve Israrl\u0131 Davran\u0131\u015flar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Kisitlayici_Davranislar\" title=\"K\u0131s\u0131tlay\u0131c\u0131 Davran\u0131\u015flar\">K\u0131s\u0131tlay\u0131c\u0131 Davran\u0131\u015flar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Japonya%E2%80%99da_Hakli_Bir_Neden_Olmaksizin_Asiri_Talepler\" title=\"Japonya&#8217;da Hakl\u0131 Bir Neden Olmaks\u0131z\u0131n A\u015f\u0131r\u0131 Talepler\">Japonya&#8217;da Hakl\u0131 Bir Neden Olmaks\u0131z\u0131n A\u015f\u0131r\u0131 Talepler<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Ayrimci_ve_Cinsel_Soylem_ve_Davranislar\" title=\"Ayr\u0131mc\u0131 ve Cinsel S\u00f6ylem ve Davran\u0131\u015flar\">Ayr\u0131mc\u0131 ve Cinsel S\u00f6ylem ve Davran\u0131\u015flar<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Japonya%E2%80%99da_Musteri_Tacizi_Nedeniyle_Sorun_Haline_Gelen_Dava_Ornekleri\" title=\"Japonya&#8217;da M\u00fc\u015fteri Tacizi Nedeniyle Sorun Haline Gelen Dava \u00d6rnekleri\">Japonya&#8217;da M\u00fc\u015fteri Tacizi Nedeniyle Sorun Haline Gelen Dava \u00d6rnekleri<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Bir_Hemsirenin_Hastanede_Yatan_Hastadan_Siddet_Gordugu_Olay\" title=\"Bir Hem\u015firenin Hastanede Yatan Hastadan \u015eiddet G\u00f6rd\u00fc\u011f\u00fc Olay\">Bir Hem\u015firenin Hastanede Yatan Hastadan \u015eiddet G\u00f6rd\u00fc\u011f\u00fc Olay<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Bir_Supermarket_Calisani_ile_Musteri_Arasinda_Yasanan_Sorunlu_Olay\" title=\"Bir S\u00fcpermarket \u00c7al\u0131\u015fan\u0131 ile M\u00fc\u015fteri Aras\u0131nda Ya\u015fanan Sorunlu Olay\">Bir S\u00fcpermarket \u00c7al\u0131\u015fan\u0131 ile M\u00fc\u015fteri Aras\u0131nda Ya\u015fanan Sorunlu Olay<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Japon_Sirketlerinin_Calisanlarina_Karsi_Tasidigi_Guvenlik_Onlemi_Yukumlulugu_Nedir\" title=\"Japon \u015eirketlerinin \u00c7al\u0131\u015fanlar\u0131na Kar\u015f\u0131 Ta\u015f\u0131d\u0131\u011f\u0131 G\u00fcvenlik \u00d6nlemi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Nedir?\">Japon \u015eirketlerinin \u00c7al\u0131\u015fanlar\u0131na Kar\u015f\u0131 Ta\u015f\u0131d\u0131\u011f\u0131 G\u00fcvenlik \u00d6nlemi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Nedir?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Japonya%E2%80%99da_Karsilasilan_Musteri_Tacizi_Sonucu_Guvenlik_Onlemi_Ihlali_Davasi\" title=\"Japonya&#8217;da Kar\u015f\u0131la\u015f\u0131lan M\u00fc\u015fteri Tacizi Sonucu G\u00fcvenlik \u00d6nlemi \u0130hlali Davas\u0131\">Japonya&#8217;da Kar\u015f\u0131la\u015f\u0131lan M\u00fc\u015fteri Tacizi Sonucu G\u00fcvenlik \u00d6nlemi \u0130hlali Davas\u0131<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Yogun_Psikolojik_Baski_Altinda_Kalan_Bir_Kres_Ogretmeni_Ornegi\" title=\"Yo\u011fun Psikolojik Bask\u0131 Alt\u0131nda Kalan Bir Kre\u015f \u00d6\u011fretmeni \u00d6rne\u011fi\">Yo\u011fun Psikolojik Bask\u0131 Alt\u0131nda Kalan Bir Kre\u015f \u00d6\u011fretmeni \u00d6rne\u011fi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Cagri_Merkezi_Calisaninin_Hakarete_Ugradigi_Ornek\" title=\"\u00c7a\u011fr\u0131 Merkezi \u00c7al\u0131\u015fan\u0131n\u0131n Hakarete U\u011frad\u0131\u011f\u0131 \u00d6rnek\">\u00c7a\u011fr\u0131 Merkezi \u00c7al\u0131\u015fan\u0131n\u0131n Hakarete U\u011frad\u0131\u011f\u0131 \u00d6rnek<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Japonya%E2%80%99da_Sirketlerin_Musteri_Tacizine_Karsi_Almasi_Gereken_Onlemler\" title=\"Japonya&#8217;da \u015eirketlerin M\u00fc\u015fteri Tacizine Kar\u015f\u0131 Almas\u0131 Gereken \u00d6nlemler\">Japonya&#8217;da \u015eirketlerin M\u00fc\u015fteri Tacizine Kar\u015f\u0131 Almas\u0131 Gereken \u00d6nlemler<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Temel_Politikanin_Belirlenmesi_ve_Calisanlara_Duyurulmasi\" title=\"Temel Politikan\u0131n Belirlenmesi ve \u00c7al\u0131\u015fanlara Duyurulmas\u0131\">Temel Politikan\u0131n Belirlenmesi ve \u00c7al\u0131\u015fanlara Duyurulmas\u0131<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Danisma_ve_Yanit_Sistemlerinin_Kurulmasi\" title=\"Dan\u0131\u015fma ve Yan\u0131t Sistemlerinin Kurulmas\u0131\">Dan\u0131\u015fma ve Yan\u0131t Sistemlerinin Kurulmas\u0131<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Sikayet_Durumunda_Izlenecek_Prosedurlerin_Belirlenmesi\" title=\"\u015eikayet Durumunda \u0130zlenecek Prosed\u00fcrlerin Belirlenmesi\">\u015eikayet Durumunda \u0130zlenecek Prosed\u00fcrlerin Belirlenmesi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Calisanlara_Gosterilecek_Ozenin_Ihmal_Edilmemesi\" title=\"\u00c7al\u0131\u015fanlara G\u00f6sterilecek \u00d6zenin \u0130hmal Edilmemesi\">\u00c7al\u0131\u015fanlara G\u00f6sterilecek \u00d6zenin \u0130hmal Edilmemesi<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Ozet_Musteri_Taciziyle_Mucadelede_Avukata_Danisin\" title=\"\u00d6zet: M\u00fc\u015fteri Taciziyle M\u00fccadelede Avukata Dan\u0131\u015f\u0131n\">\u00d6zet: M\u00fc\u015fteri Taciziyle M\u00fccadelede Avukata Dan\u0131\u015f\u0131n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/customer-harassment-cases\/#Hukuki_Cozumlerimiz_Hakkinda\" title=\"Hukuki \u00c7\u00f6z\u00fcmlerimiz Hakk\u0131nda\">Hukuki \u00c7\u00f6z\u00fcmlerimiz Hakk\u0131nda<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Musteri_Tacizi_Nedir\"><\/span>M\u00fc\u015fteri Tacizi Nedir?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/04\/3c100d739355dc0029a31c67a175f2d2.jpg\" alt=\"M\u00fc\u015fteri Tacizi Nedir?\" class=\"wp-image-136020\" style=\"aspect-ratio:1.5;width:840px;height:auto\" \/><\/figure>\n\n\n\n<p>M\u00fc\u015fteri tacizi, \u00e7al\u0131\u015fanlar\u0131n i\u015f ortam\u0131n\u0131 olumsuz etkileyen taciz t\u00fcrlerinden biridir. Asl\u0131nda, m\u00fc\u015fteri tacizinin tan\u0131m\u0131 yasal olarak a\u00e7\u0131k bir \u015fekilde belirtilmemi\u015ftir.<\/p>\n\n\n\n<p>Ancak, \u015firketlere yap\u0131lan m\u00fclakat anketleri gibi bilgi toplama y\u00f6ntemleri sonucunda, Japonya \u00c7al\u0131\u015fma, Sa\u011fl\u0131k ve Refah Bakanl\u0131\u011f\u0131 (MHLW) \u015firketlerdeki m\u00fc\u015fteri tacizini a\u015fa\u011f\u0131daki gibi tan\u0131mlamaktad\u0131r.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>M\u00fc\u015fteriler veya i\u015f ortaklar\u0131ndan gelen \u015fikayetler ve davran\u0131\u015flar aras\u0131nda, bu \u015fikayetlerin ve davran\u0131\u015flar\u0131n talep edilen i\u00e7eri\u011fin makul olup olmad\u0131\u011f\u0131na g\u00f6re, bu talepleri ger\u00e7ekle\u015ftirmek i\u00e7in kullan\u0131lan y\u00f6ntemlerin ve tav\u0131rlar\u0131n toplum normlar\u0131na g\u00f6re uygunsuz oldu\u011fu ve bu y\u00f6ntemlerle \u00e7al\u0131\u015fanlar\u0131n i\u015f ortam\u0131n\u0131n zarar g\u00f6rd\u00fc\u011f\u00fc durumlar<\/p>\n<cite><a href=\"https:\/\/www.mhlw.go.jp\/content\/11900000\/000915233.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Japonya \u00c7al\u0131\u015fma, Sa\u011fl\u0131k ve Refah Bakanl\u0131\u011f\u0131 | M\u00fc\u015fteri Tacizi \u00d6nleme K\u0131lavuzu[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<p>M\u00fc\u015fteri veya i\u015f ortaklar\u0131ndan gelen \u015fikayetlerin hepsi m\u00fc\u015fteri tacizi olarak kabul edilmez; \u00fcr\u00fcn veya hizmetlerin iyile\u015ftirilmesini talep eden m\u00fc\u015fteri geri bildirimleri, me\u015fru \u015fikayetler olarak ciddiye al\u0131nmal\u0131d\u0131r. Ancak, a\u015f\u0131r\u0131 taleplerde bulunan veya haks\u0131z yere su\u00e7layan k\u00f6t\u00fc niyetli \u015fikayetler de mevcuttur.<\/p>\n\n\n\n<p>M\u00fc\u015fteri tacizine varacak kadar k\u00f6t\u00fc niyetli \u015fikayetlerle ba\u015fa \u00e7\u0131kmak, \u00e7al\u0131\u015fanlar i\u00e7in b\u00fcy\u00fck bir y\u00fck olabilir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Musteri_Tacizini_Degerlendirme_Kriterleri\"><\/span>Japonya&#8217;da M\u00fc\u015fteri Tacizini De\u011ferlendirme Kriterleri<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Japonya \u00c7al\u0131\u015fma ve Sosyal G\u00fcvenlik Bakanl\u0131\u011f\u0131 taraf\u0131ndan belirlenen m\u00fc\u015fteri tacizi (\u30ab\u30b9\u30cf\u30e9) tan\u0131m\u0131na g\u00f6re, m\u00fc\u015fteri tacizinin de\u011ferlendirilmesinde a\u015fa\u011f\u0131daki iki noktan\u0131n \u00f6nemli oldu\u011fu anla\u015f\u0131lmaktad\u0131r:<\/p>\n\n\n\n<ul>\n<li>M\u00fc\u015fterinin iddias\u0131n\u0131n makul olup olmad\u0131\u011f\u0131<\/li>\n\n\n\n<li>Talebin ger\u00e7ekle\u015ftirilmesi i\u00e7in kullan\u0131lan y\u00f6ntem ve davran\u0131\u015flar\u0131n genel olarak uygun olup olmad\u0131\u011f\u0131<\/li>\n<\/ul>\n\n\n\n<p>M\u00fc\u015fteri tacizi de\u011ferlendirme kriterleri ve \u00f6nleme y\u00f6ntemleri hakk\u0131nda daha fazla bilgi i\u00e7in a\u015fa\u011f\u0131daki makaleye g\u00f6z atabilirsiniz. L\u00fctfen dan\u0131\u015f\u0131n.<\/p>\n\n\n\n<p>\u0130lgili makale: <a href=\"https:\/\/monolith.law\/corporate\/customer-harassment\" target=\"_blank\" rel=\"noreferrer noopener\">Toplumsal Bir Sorun Haline Gelen M\u00fc\u015fteri Tacizi Nedir? \u015eirketlerin Almas\u0131 Gereken \u00d6nlemler ve Hangi Su\u00e7lara Girebilece\u011fi A\u00e7\u0131klan\u0131yor[ja]<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Karsilasilan_Musteri_Tacizi_Kasuhara_Ornekleri\"><\/span>Japonya&#8217;da Kar\u015f\u0131la\u015f\u0131lan M\u00fc\u015fteri Tacizi (Kasuhara) \u00d6rnekleri<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/04\/a210b5817e6bfd308a67c73da942dfcb.jpg\" alt=\"Ger\u00e7ek olaylara dayanan m\u00fc\u015fteri tacizi \u00f6rnekleri\" class=\"wp-image-136021\" style=\"aspect-ratio:1.5;width:840px;height:auto\" \/><\/figure>\n\n\n\n<p>M\u00fc\u015fteri tacizi (Kasuhara), m\u00fc\u015fterilerin rahats\u0131z edici davran\u0131\u015flar\u0131n\u0131 genel olarak ifade eder ve bu davran\u0131\u015flar\u0131n \u00e7e\u015fitlili\u011fi, \u00e7al\u0131\u015fanlar \u00fczerinde ciddi etkiler b\u0131rakabilece\u011fini g\u00f6stermektedir. \u0130\u015fletmeler, bu t\u00fcr olaylar\u0131 referans alarak m\u00fc\u015fteri tacizi \u00f6nlemlerini de\u011ferlendirmeli ve \u00e7al\u0131\u015fanlar\u0131n g\u00fcvenle \u00e7al\u0131\u015fabilecekleri bir ortam haz\u0131rlamak i\u00e7in \u00f6nemli ad\u0131mlar atmal\u0131d\u0131r.<\/p>\n\n\n\n<p>Burada, ger\u00e7ek mahkeme kararlar\u0131 ve haberlerde ortaya \u00e7\u0131kan somut olaylara dayanarak, m\u00fc\u015fteri tacizinin Japonya&#8217;da nas\u0131l bir \u015fekilde ortaya \u00e7\u0131kt\u0131\u011f\u0131n\u0131 inceleyece\u011fiz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fiziksel_Saldirilar_Siddet_ve_Yaralama\"><\/span>Fiziksel Sald\u0131r\u0131lar: \u015eiddet ve Yaralama<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Fiziksel sald\u0131r\u0131lar, \u00e7al\u0131\u015fanlar\u0131n g\u00fcvenli\u011fini tehdit eden en a\u011f\u0131r kas\u0131tl\u0131 taciz (k\u00e2suhara) t\u00fcrlerinden biridir. Bu t\u00fcr sald\u0131r\u0131lar \u015fu \u00f6rneklerle somutla\u015fabilir:<\/p>\n\n\n\n<ul>\n<li>Bir Japon tren istasyonu platformunda, kabartma y\u00fczeyin d\u0131\u015f\u0131na \u00e7\u0131kan bir yolcuyu uyaran istasyon g\u00f6revlisini iteklemek.<\/li>\n\n\n\n<li>Kasada k\u00f6t\u00fc bir m\u00fc\u015fteri hizmeti tutumu sergiledi\u011fi gerek\u00e7esiyle bir \u00e7al\u0131\u015fan\u0131n yakas\u0131n\u0131 tutup s\u00fcr\u00fcklemek.<\/li>\n\n\n\n<li>Ofis i\u00e7inde ba\u011f\u0131rarak ayakkab\u0131 f\u0131rlatmak, sandalyeye vurmak gibi tehditkar davran\u0131\u015flarda bulunmak.<\/li>\n\n\n\n<li>Bir hem\u015fireye vurmak, \u00e7imdiklemek, t\u00fck\u00fcrmek, nesneler f\u0131rlatmak, i\u015f malzemelerini tahrip etmek gibi eylemlerde bulunmak.<\/li>\n\n\n\n<li>Sarho\u015f bir m\u00fc\u015fteriyle ilgilenen bir istasyon g\u00f6revlisini tekmelemek veya \u015femsiyeyle d\u00f6vmek.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tehdit_Itibar_Zedeleme_ve_Hakaret_Gibi_Psikolojik_Saldirilar\"><\/span>Tehdit, \u0130tibar Zedeleme ve Hakaret Gibi Psikolojik Sald\u0131r\u0131lar<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>S\u00f6zl\u00fc ve davran\u0131\u015fsal psikolojik sald\u0131r\u0131lar da, \u00e7al\u0131\u015fanlar \u00fczerinde b\u00fcy\u00fck bir ruhsal y\u00fck olu\u015fturan bir t\u00fcr mobbingdir.<\/p>\n\n\n\n<ul>\n<li>&#8220;Seni \u00f6ld\u00fcr\u00fcr\u00fcm&#8221; veya &#8220;Evinizi yakar\u0131m&#8221; gibi tehditkar ifadeler kulland\u0131.<\/li>\n\n\n\n<li>Bir \u015fikayet \u00e7a\u011fr\u0131s\u0131nda &#8220;\u00d6l&#8221; veya &#8220;Aptal herif&#8221; gibi hakaretler savurdu.<\/li>\n\n\n\n<li>M\u00fc\u015fteri hizmetlerinin yava\u015f oldu\u011funu belirterek y\u00fcksek sesle ve tehditkar bir \u015fekilde ba\u011f\u0131rd\u0131.<\/li>\n\n\n\n<li>Bir hem\u015firenin tedavi veya bak\u0131m\u0131na kar\u015f\u0131 &#8220;Beceriksiz&#8221; veya &#8220;Defol&#8221; gibi y\u00fcksek sesle ba\u011f\u0131rarak k\u0131zd\u0131.<\/li>\n\n\n\n<li>\u00c7a\u011fr\u0131 merkezi temsilcisine &#8220;Aptal oldu\u011fun yetmezmi\u015f gibi bir de karakterin k\u00f6t\u00fc&#8221; gibi ki\u015filik haklar\u0131n\u0131 zedeleyen ifadelerde bulundu.<\/li>\n\n\n\n<li>Sosyal medya veya medyada if\u015fa edece\u011fini ima ederek tehdit etti.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Surekli_ve_Israrli_Davranislar\"><\/span>S\u00fcrekli ve Israrl\u0131 Davran\u0131\u015flar<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Bir defadan fazla, tekrar tekrar ger\u00e7ekle\u015fen rahats\u0131z edici eylemler de, \u00e7al\u0131\u015fanlar\u0131 t\u00fckenmi\u015fli\u011fe s\u00fcr\u00fckleyen bir t\u00fcr mobbingdir.<\/p>\n\n\n\n<ul>\n<li>S\u0131k s\u0131k ma\u011fazaya gelerek \u015fikayette bulundu.<\/li>\n\n\n\n<li>Birden fazla departmana defalarca \u015fikayette bulundu.<\/li>\n\n\n\n<li>100 defadan fazla sessiz aramalar yapt\u0131.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kisitlayici_Davranislar\"><\/span>K\u0131s\u0131tlay\u0131c\u0131 Davran\u0131\u015flar<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar\u0131 uzun s\u00fcre k\u0131s\u0131tlayarak \u00f6zg\u00fcrl\u00fcklerini elinden alan davran\u0131\u015flar da Japonya&#8217;daki kasu hara (zorbal\u0131k) kapsam\u0131na girer.<\/p>\n\n\n\n<ul>\n<li>\u0130ade edilemeyece\u011fini a\u00e7\u0131klamama ra\u011fmen, ikna olmay\u0131p 2 saatten fazla sorgulama yapt\u0131.<\/li>\n\n\n\n<li>M\u00fc\u015fterinin evinde \u00f6z\u00fcr dilemeyi talep ederek, 4 g\u00fcn boyunca gece ge\u00e7 saatlere kadar \u00f6z\u00fcr dilettirdi.<\/li>\n\n\n\n<li>Ma\u011faza \u00e7al\u0131\u015fan\u0131n\u0131n tutumundan memnun kalmay\u0131p, uzun s\u00fcre ma\u011fazada beklemeye devam etti.<\/li>\n\n\n\n<li>Yaz s\u0131ca\u011f\u0131nda kuryeyi uzun s\u00fcre azarlad\u0131.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Hakli_Bir_Neden_Olmaksizin_Asiri_Talepler\"><\/span>Japonya&#8217;da Hakl\u0131 Bir Neden Olmaks\u0131z\u0131n A\u015f\u0131r\u0131 Talepler<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Japon toplum normlar\u0131na g\u00f6re a\u00e7\u0131k\u00e7a haks\u0131z olan talepler de, m\u00fc\u015fteri tacizi (kashara) kapsam\u0131na girebilir.<\/p>\n\n\n\n<ul>\n<li>&#8220;Gece boyunca \u00e7al\u0131\u015f\u0131p yar\u0131na kadar hatalar\u0131 d\u00fczeltin&#8221; gibi a\u015f\u0131r\u0131 taleplerde bulunuldu.<\/li>\n\n\n\n<li>Tren gecikmesi nedeniyle taksi kullanan bir m\u00fc\u015fteri, defalarca taksi \u00fccretini talep etti.<\/li>\n\n\n\n<li>20 y\u0131l \u00f6nce sat\u0131n al\u0131nan bir \u00fcr\u00fcn\u00fcn \u00fccretsiz olarak tamir edilmesini istedi.<\/li>\n\n\n\n<li>Her konaklamada, oda temizli\u011findeki eksiklikleri belirterek oda s\u0131n\u0131f\u0131n\u0131n y\u00fckseltilmesini talep etti.<\/li>\n\n\n\n<li>Kendi hatas\u0131 sonucu bozulan bir \u00fcr\u00fcn\u00fcn de\u011fi\u015ftirilmesini istedi.<\/li>\n\n\n\n<li>\u00dcr\u00fcnde bir \u00e7izik oldu\u011fu gerek\u00e7esiyle, ma\u011faza \u00e7al\u0131\u015fan\u0131ndan diz \u00e7\u00f6kerek \u00f6z\u00fcr dilemesini zorlad\u0131.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ayrimci_ve_Cinsel_Soylem_ve_Davranislar\"><\/span>Ayr\u0131mc\u0131 ve Cinsel S\u00f6ylem ve Davran\u0131\u015flar<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Japonya&#8217;da \u0131rk, cinsiyet, cinsel y\u00f6nelim gibi konularda yap\u0131lan ayr\u0131mc\u0131 ifadeler ve m\u00fcstehcen davran\u0131\u015flar da ciddi bir taciz t\u00fcr\u00fcd\u00fcr.<\/p>\n\n\n\n<ul>\n<li>Telefonda &#8220;Seninle s\u00fcrekli konu\u015fmak istiyorum&#8221; ya da &#8220;Ad\u0131n\u0131 da s\u00f6yle&#8221; gibi cinsel tacize varan s\u00f6zler sarf edildi.<\/li>\n\n\n\n<li>Bir \u00e7al\u0131\u015fan\u0131n elini tutarak defalarca ki\u015fisel ileti\u015fim bilgilerini sordu.<\/li>\n\n\n\n<li>Bak\u0131m ile ilgisi olmaks\u0131z\u0131n bir hem\u015firenin v\u00fccuduna dokundu.<\/li>\n\n\n\n<li>Bir market kasas\u0131nda &#8220;Yabanc\u0131 bir \u00e7al\u0131\u015fan\u0131n benimle ilgilenmesini istemiyorum&#8221; diyerek \u00e7al\u0131\u015fan de\u011fi\u015fikli\u011fi talep etti.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Musteri_Tacizi_Nedeniyle_Sorun_Haline_Gelen_Dava_Ornekleri\"><\/span>Japonya&#8217;da M\u00fc\u015fteri Tacizi Nedeniyle Sorun Haline Gelen Dava \u00d6rnekleri<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Bu b\u00f6l\u00fcmde, m\u00fc\u015fteri tacizi nedeniyle sorun te\u015fkil eden dava \u00f6rneklerini inceleyece\u011fiz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bir_Hemsirenin_Hastanede_Yatan_Hastadan_Siddet_Gordugu_Olay\"><\/span>Bir Hem\u015firenin Hastanede Yatan Hastadan \u015eiddet G\u00f6rd\u00fc\u011f\u00fc Olay<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Bir hastanede \u00e7al\u0131\u015fan hem\u015fire, gece vardiyas\u0131nda deliryum halindeki bir hastan\u0131n \u015fiddetine maruz kalm\u0131\u015f ve boyun burkulmas\u0131 ve sol \u00fcst ekstremite kontrakt\u00fcr\u00fc gibi sakatl\u0131klar nedeniyle i\u015ften ayr\u0131lmak zorunda kalm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p>Ayr\u0131ca i\u015fe geri d\u00f6nd\u00fckten birka\u00e7 ay sonra, yine bir hastan\u0131n \u015fiddetine u\u011fram\u0131\u015f ve korku nedeniyle uyum bozuklu\u011fu geli\u015ftirerek \u00e7al\u0131\u015famaz hale gelmi\u015ftir.<\/p>\n\n\n\n<p>Bu olayda, hem\u015firenin fiziksel zarar g\u00f6rmesini \u00f6nleme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc ihmal eden hastane taraf\u0131n\u0131n sorumlulu\u011fu sorgulanm\u0131\u015ft\u0131r. (Tokyo B\u00f6lge Mahkemesi, Heisei 25 (2013) y\u0131l\u0131 19 \u015eubat karar\u0131)<\/p>\n\n\n\n<p>Hastane ve bak\u0131m hizmetleriyle ilgili m\u00fc\u015fteri tacizi, a\u015fa\u011f\u0131daki gibi di\u011fer \u00f6rneklerle de kar\u015f\u0131m\u0131za \u00e7\u0131kmaktad\u0131r:<\/p>\n\n\n\n<ul>\n<li>Hem\u015firelik i\u015flemleri s\u0131ras\u0131nda hastan\u0131n v\u00fccuduna dokunulmu\u015ftur.<\/li>\n\n\n\n<li>Bak\u0131m hizmeti alan ki\u015finin ailesi taraf\u0131ndan gere\u011finden fazla ziyaret talep edilmi\u015ftir.<\/li>\n\n\n\n<li>Covid-19 salg\u0131n\u0131 s\u0131ras\u0131nda ziyaret yasa\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131ktan sonra hastadan hakaret i\u015fitilmi\u015ftir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bir_Supermarket_Calisani_ile_Musteri_Arasinda_Yasanan_Sorunlu_Olay\"><\/span>Bir S\u00fcpermarket \u00c7al\u0131\u015fan\u0131 ile M\u00fc\u015fteri Aras\u0131nda Ya\u015fanan Sorunlu Olay<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/04\/0786a842d9313e15a9253023dcae70ff.jpg\" alt=\"Bir s\u00fcpermarket \u00e7al\u0131\u015fan\u0131 ile m\u00fc\u015fteri aras\u0131nda ya\u015fanan sorunlu olay\" class=\"wp-image-136022\" \/><\/figure>\n\n\n\n<p>Bir m\u00fc\u015fteri, s\u00fcpermarket \u00e7al\u0131\u015fan\u0131n\u0131n hizmet tutumundan memnun kalmayarak, \u00f6fkeyle \u00e7al\u0131\u015fana ba\u011f\u0131r\u0131p \u00e7a\u011f\u0131rm\u0131\u015f ve ma\u011faza y\u00f6neticisinden ilgili \u00e7al\u0131\u015fan\u0131n i\u015ften \u00e7\u0131kar\u0131lmas\u0131n\u0131 talep etmi\u015ftir.<\/p>\n\n\n\n<p>Ne var ki, mahkemede m\u00fc\u015fterinin davran\u0131\u015flar\u0131 kaba olmakla birlikte, \u015fiddet i\u00e7ermeyen ve su\u00e7 te\u015fkil edecek bir durum olmad\u0131\u011f\u0131 ifade edilmi\u015ftir.<\/p>\n\n\n\n<p>Ayr\u0131ca, \u00e7al\u0131\u015fan\u0131n ifadelerinde de sorunlar oldu\u011fu ve d\u00fc\u015f\u00fcncesiz davran\u0131\u015flarla m\u00fc\u015fteriye rahats\u0131zl\u0131k verdi\u011fi belirtilmi\u015ftir.<\/p>\n\n\n\n<p>\u00c7al\u0131\u015fan, olaydan hemen sonra i\u015fine geri d\u00f6nm\u00fc\u015f ve psikolojik bir zarar g\u00f6rd\u00fc\u011f\u00fc kabul edilmemi\u015ftir, bu nedenle m\u00fc\u015fterinin hukuka ayk\u0131r\u0131 hareketi olu\u015fmam\u0131\u015ft\u0131r. (Tokyo B\u00f6lge Mahkemesi, Heisei 30 (2018) y\u0131l\u0131 2 Kas\u0131m karar\u0131)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japon_Sirketlerinin_Calisanlarina_Karsi_Tasidigi_Guvenlik_Onlemi_Yukumlulugu_Nedir\"><\/span>Japon \u015eirketlerinin \u00c7al\u0131\u015fanlar\u0131na Kar\u015f\u0131 Ta\u015f\u0131d\u0131\u011f\u0131 G\u00fcvenlik \u00d6nlemi Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc Nedir?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u015eirketler, \u00e7al\u0131\u015fanlar\u0131na kar\u015f\u0131 &#8216;g\u00fcvenlik \u00f6nlemi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc&#8217; ta\u015f\u0131maktad\u0131r. G\u00fcvenlik \u00f6nlemi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, \u0130\u015f S\u00f6zle\u015fmesi Kanunu&#8217;nun (Labor Contract Act) 5. maddesinde Japonya&#8217;da \u015fu \u015fekilde tan\u0131mlanm\u0131\u015ft\u0131r:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Madde 5. \u0130\u015fveren, i\u015f s\u00f6zle\u015fmesi gere\u011fi, \u00e7al\u0131\u015fanlar\u0131n ya\u015fam\u0131n\u0131, bedenini ve benzeri g\u00fcvenli\u011fini sa\u011flayarak \u00e7al\u0131\u015fabilmesi i\u00e7in gerekli \u00f6nlemleri almakla y\u00fck\u00fcml\u00fcd\u00fcr.<\/p>\n<cite><a href=\"https:\/\/laws.e-gov.go.jp\/law\/419AC0000000128#Mp-Ch_1-At_5\" target=\"_blank\" rel=\"noreferrer noopener\">e-Gov Yasalar\u0131 Arama | \u0130\u015f S\u00f6zle\u015fmesi Kanunu[ja]<\/a><\/cite><\/blockquote>\n\n\n\n<p>M\u00fc\u015fteri tacizi, \u00e7al\u0131\u015fanlar\u0131n g\u00fcvenli \u00e7al\u0131\u015fma ortam\u0131n\u0131 tehlikeye atan durumlardan biridir.<\/p>\n\n\n\n<p>E\u011fer bir \u015firket, m\u00fc\u015fteri tacizi durumlar\u0131nda hi\u00e7bir \u00f6nlem almayan veya yetersiz \u00f6nlemlerle yetinen bir durumdaysa, g\u00fcvenlik \u00f6nlemi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc ihlali ile su\u00e7lanabilir. \u00c7al\u0131\u015fanlar taraf\u0131ndan tazminat talep edilme ihtimali de oldu\u011fundan, \u015firketler i\u00e7in m\u00fc\u015fteri taciziyle m\u00fccadele etmenin \u00f6nemi y\u00fcksektir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Karsilasilan_Musteri_Tacizi_Sonucu_Guvenlik_Onlemi_Ihlali_Davasi\"><\/span>Japonya&#8217;da Kar\u015f\u0131la\u015f\u0131lan M\u00fc\u015fteri Tacizi Sonucu G\u00fcvenlik \u00d6nlemi \u0130hlali Davas\u0131<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Japonya&#8217;da m\u00fc\u015fteri tacizi (\u30ab\u30b9\u30cf\u30e9) sonucu \u015firketlerin g\u00fcvenlik \u00f6nlemi ihlaliyle su\u00e7land\u0131\u011f\u0131 olaylar\u0131 tan\u0131taca\u011f\u0131z.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Yogun_Psikolojik_Baski_Altinda_Kalan_Bir_Kres_Ogretmeni_Ornegi\"><\/span>Yo\u011fun Psikolojik Bask\u0131 Alt\u0131nda Kalan Bir Kre\u015f \u00d6\u011fretmeni \u00d6rne\u011fi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Bir velinin iddia etti\u011fi \u00e7ocuk istismar\u0131 skandal\u0131 sonucunda, sorumlu kre\u015f \u00f6\u011fretmeni depresyona girip k\u00f6t\u00fcle\u015fmi\u015f ve intihara s\u00fcr\u00fcklenmi\u015ftir. \u00d6\u011fretmenin ailesi taraf\u0131ndan, kre\u015fin g\u00fcvenlik \u00f6nlemi ihlali dava konusu olmu\u015ftur.<\/p>\n\n\n\n<p>\u0130lgili kre\u015f \u00f6\u011fretmeninin depresyona girebilece\u011fi ve intihar edebilece\u011fi \u00f6ng\u00f6r\u00fclebilir olmas\u0131na ra\u011fmen, dan\u0131\u015fmanl\u0131k ve g\u00f6r\u00fc\u015fmelerin i\u015flevsel olmad\u0131\u011f\u0131 belirtilmi\u015ftir.<\/p>\n\n\n\n<p>Psikolojik y\u00fck\u00fc azalt\u0131c\u0131 \u00f6nlemler al\u0131nmad\u0131\u011f\u0131 i\u00e7in, mahkemede kre\u015fin g\u00fcvenlik \u00f6nlemi ihlali kabul edilmi\u015ftir. (Nagasaki B\u00f6lge Mahkemesi Reiwa (2021) 3. y\u0131l 19 Ocak)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cagri_Merkezi_Calisaninin_Hakarete_Ugradigi_Ornek\"><\/span>\u00c7a\u011fr\u0131 Merkezi \u00c7al\u0131\u015fan\u0131n\u0131n Hakarete U\u011frad\u0131\u011f\u0131 \u00d6rnek<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Bir \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fan\u0131, telefonla hakaret ve benzeri s\u00f6zlere maruz kald\u0131\u011f\u0131 i\u00e7in \u015firketin g\u00fcvenlik \u00f6nlemi ihlaliyle su\u00e7land\u0131\u011f\u0131 bir olayd\u0131r.<\/p>\n\n\n\n<p>Mahkemede, \u00e7al\u0131\u015fanlar\u0131 korumak i\u00e7in \u015firket taraf\u0131ndan al\u0131nan a\u015fa\u011f\u0131daki gibi \u00f6nlemler de\u011ferlendirme kriteri olarak ele al\u0131nm\u0131\u015ft\u0131r:<\/p>\n\n\n\n<ul>\n<li>\u00dcst d\u00fczey y\u00f6neticiler, ileti\u015fimcilerin telefon g\u00f6r\u00fc\u015fmelerini d\u00fczenli olarak izleyerek, zorlay\u0131c\u0131 gelen \u00e7a\u011fr\u0131lara s\u00fcrekli g\u00f6z kulak olmaktad\u0131r.<\/li>\n\n\n\n<li>\u0130leti\u015fimcilerin kendi kararlar\u0131yla hemen \u00e7a\u011fr\u0131y\u0131 sonland\u0131rabilmesine, kulakl\u0131\u011f\u0131 \u00e7\u0131karabilmesine veya otomatik sesli yan\u0131ta ge\u00e7ebilmesine izin verilmektedir.<\/li>\n\n\n\n<li>\u00dccretsiz dan\u0131\u015fmanl\u0131k, stres testi ve i\u015fyeri hekimiyle g\u00f6r\u00fc\u015fme deste\u011fi alabilmeleri i\u00e7in gerekli d\u00fczenlemeler yap\u0131lm\u0131\u015ft\u0131r.<\/li>\n<\/ul>\n\n\n\n<p>Bu olayda, \u015firketin uygun bir m\u00fcdahale k\u0131lavuzu ve kurallar\u0131 yeterince olu\u015fturdu\u011fu karar\u0131na var\u0131ld\u0131\u011f\u0131 i\u00e7in, g\u00fcvenlik \u00f6nlemi ihlali kabul edilmemi\u015ftir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Sirketlerin_Musteri_Tacizine_Karsi_Almasi_Gereken_Onlemler\"><\/span>Japonya&#8217;da \u015eirketlerin M\u00fc\u015fteri Tacizine Kar\u015f\u0131 Almas\u0131 Gereken \u00d6nlemler<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2025\/04\/c708ee0d93648a255a58e4b1813cf759.jpg\" alt=\"Japonya'da \u015eirketlerin M\u00fc\u015fteri Tacizine Kar\u015f\u0131 Almas\u0131 Gereken \u00d6nlemler\" class=\"wp-image-136023\" style=\"aspect-ratio:1.5;width:840px;height:auto\" \/><\/figure>\n\n\n\n<p>Bu m\u00fc\u015fteri tacizi (\u30ab\u30b9\u30cf\u30e9) vakalar\u0131n\u0131 g\u00f6z \u00f6n\u00fcnde bulundurarak, \u015firketlerin almas\u0131 gereken \u00f6nlemleri a\u00e7\u0131kl\u0131yoruz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Temel_Politikanin_Belirlenmesi_ve_Calisanlara_Duyurulmasi\"><\/span>Temel Politikan\u0131n Belirlenmesi ve \u00c7al\u0131\u015fanlara Duyurulmas\u0131<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>M\u00fc\u015fteri taciziyle m\u00fccadelede ilk ad\u0131m olarak, \u015firketin temel politikas\u0131n\u0131 belirleyin ve \u00e7al\u0131\u015fanlara duyurun.<\/p>\n\n\n\n<p>\u015eirketin \u00e7al\u0131\u015fanlar\u0131 koruma konusunda kararl\u0131 oldu\u011funu g\u00f6stermesi, m\u00fc\u015fteri tacizi \u00f6nlemlerinin al\u0131nd\u0131\u011f\u0131na dair bir g\u00fcven hissi yarat\u0131r. Bu sayede \u00e7al\u0131\u015fanlar m\u00fc\u015fteri tacizi konusunda daha bilin\u00e7li hale gelir ve i\u015f yerinde bu konuda konu\u015fmak daha kolayla\u015f\u0131r.<\/p>\n\n\n\n<p>Temel politikay\u0131 belirledikten sonra, e\u011fitimler d\u00fczenleyerek \u00e7al\u0131\u015fanlar\u0131n m\u00fc\u015fteri tacizi konusundaki anlay\u0131\u015f\u0131n\u0131 derinle\u015ftirin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Danisma_ve_Yanit_Sistemlerinin_Kurulmasi\"><\/span>Dan\u0131\u015fma ve Yan\u0131t Sistemlerinin Kurulmas\u0131<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>M\u00fc\u015fteri taciziyle ilgili bir sorun ya\u015fand\u0131\u011f\u0131nda, \u00e7al\u0131\u015fanlar\u0131n kolayca dan\u0131\u015fabilece\u011fi bir ortam\u0131n haz\u0131r olmas\u0131 \u00f6nemlidir.<\/p>\n\n\n\n<p>Sorun ya\u015fand\u0131\u011f\u0131nda kiminle dan\u0131\u015f\u0131laca\u011f\u0131n\u0131 \u00f6nceden belirleyin.<\/p>\n\n\n\n<p>M\u00fc\u015fteri tacizi dan\u0131\u015fmanl\u0131\u011f\u0131 i\u00e7in, h\u0131zl\u0131 yan\u0131t vermesi beklenen \u00e7al\u0131\u015fanlar\u0131n amirleri veya saha denet\u00e7ileri uygun ki\u015filer olarak d\u00fc\u015f\u00fcn\u00fclebilir.<\/p>\n\n\n\n<p>Dan\u0131\u015fma ald\u0131ktan sonra hangi ad\u0131mlar\u0131n izlenece\u011fini belirleyen bir prosed\u00fcr k\u0131lavuzu haz\u0131rlamak da \u00f6nemlidir. \u0130lgili departmanlar ve d\u0131\u015f kurumlarla sorunsuz bir i\u015f birli\u011fi yapabilecek bir sistem kurarak, sorunlar\u0131n h\u0131zl\u0131 \u00e7\u00f6z\u00fcm\u00fcne katk\u0131da bulunabilirsiniz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sikayet_Durumunda_Izlenecek_Prosedurlerin_Belirlenmesi\"><\/span>\u015eikayet Durumunda \u0130zlenecek Prosed\u00fcrlerin Belirlenmesi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlardan m\u00fc\u015fteri tacizi \u015fikayeti al\u0131nd\u0131\u011f\u0131nda izlenecek prosed\u00fcrler, olas\u0131 t\u00fcm sorunlar\u0131 \u00f6ng\u00f6rerek \u00f6nceden belirlenmelidir.<\/p>\n\n\n\n<p>\u00d6zel duruma g\u00f6re de\u011fi\u015fiklik g\u00f6sterebilecek prosed\u00fcrler aras\u0131nda a\u015fa\u011f\u0131daki gibi konular\u0131 de\u011ferlendirin:<\/p>\n\n\n\n<ul>\n<li>Bilgi payla\u015f\u0131m s\u00fcreci<\/li>\n\n\n\n<li>Telefon kayd\u0131n\u0131n olup olmad\u0131\u011f\u0131<\/li>\n\n\n\n<li>M\u00fc\u015fteri taleplerini anlama konusunda dikkat edilecek noktalar<\/li>\n\n\n\n<li>\u015eikayetlere yan\u0131t verecek ki\u015fi say\u0131s\u0131<\/li>\n\n\n\n<li>\u00d6z\u00fcr dileme zamanlamas\u0131<\/li>\n\n\n\n<li>Personel ve hizmetin mevcut durumu<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Calisanlara_Gosterilecek_Ozenin_Ihmal_Edilmemesi\"><\/span>\u00c7al\u0131\u015fanlara G\u00f6sterilecek \u00d6zenin \u0130hmal Edilmemesi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar m\u00fc\u015fteri tacizine maruz kald\u0131\u011f\u0131nda, \u015firketin h\u0131zl\u0131 bir \u015fekilde \u00f6nlem almas\u0131 gerekmektedir.<\/p>\n\n\n\n<p>\u015eiddet veya cinsel taciz gibi durumlar s\u00f6z konusu oldu\u011funda, \u00e7al\u0131\u015fan\u0131 ve m\u00fc\u015fteriyi h\u0131zla ay\u0131r\u0131n. G\u00fcvenli\u011fi sa\u011flamak i\u00e7in avukatlarla veya polisle i\u015f birli\u011fi yapmak etkili olabilir.<\/p>\n\n\n\n<p>Ayr\u0131ca, m\u00fc\u015fteri tacizi b\u00fcy\u00fck bir psikolojik y\u00fck olu\u015fturdu\u011fundan, d\u00fczenli olarak destek sa\u011flamak \u00f6nemlidir. Ruh sa\u011fl\u0131\u011f\u0131 bozukluklar\u0131na yol a\u00e7abilece\u011finden, t\u0131bbi destek alabilecek bir sistem kurmak da \u00f6nemli bir ad\u0131md\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ozet_Musteri_Taciziyle_Mucadelede_Avukata_Danisin\"><\/span>\u00d6zet: M\u00fc\u015fteri Taciziyle M\u00fccadelede Avukata Dan\u0131\u015f\u0131n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>M\u00fc\u015fteri tacizi, hizmet i\u00e7eri\u011fi ve i\u015f yap\u0131s\u0131na ba\u011fl\u0131 olarak \u00e7e\u015fitli \u015fekillerde ortaya \u00e7\u0131kabilir.<\/p>\n\n\n\n<p>Ani sorunlarla etkili bir \u015fekilde ba\u015fa \u00e7\u0131kabilmek i\u00e7in, ge\u00e7mi\u015f \u00f6rneklerden m\u00fc\u015fteri tacizini anlamak ve \u00f6nlemler almak \u015fartt\u0131r. M\u00fc\u015fteri taciziyle m\u00fccadelede, kendi \u015firket i\u00e7i kararlar konusunda teredd\u00fctleriniz varsa, bir avukata dan\u0131\u015fman\u0131z\u0131 \u00f6neririz.<\/p>\n\n\n\n<p>Bir avukata dan\u0131\u015farak \u00f6nceden uygun \u00f6nlemleri almak, m\u00fc\u015fteri tacizi meydana geldi\u011finde h\u0131zl\u0131 bir \u015fekilde harekete ge\u00e7menizi sa\u011flar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Hukuki_Cozumlerimiz_Hakkinda\"><\/span>Hukuki \u00c7\u00f6z\u00fcmlerimiz Hakk\u0131nda<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Monolith Hukuk B\u00fcrosu, IT ve \u00f6zellikle internet ile hukukun her iki alan\u0131nda da y\u00fcksek uzmanl\u0131\u011fa sahip bir hukuk firmas\u0131d\u0131r. Firmam\u0131z, Tokyo Borsas\u0131&#8217;nda (\u6771\u8a3c T\u014dsh\u014d) listelenen b\u00fcy\u00fck \u015firketlerden giri\u015fim \u015firketlerine kadar geni\u015f bir m\u00fc\u015fteri yelpazesine \u00e7e\u015fitli hukuki destekler sunmakta ve s\u00f6zle\u015fme haz\u0131rlama &amp; inceleme gibi hizmetler vermektedir. Detaylar i\u00e7in l\u00fctfen a\u015fa\u011f\u0131daki makaleye g\u00f6z at\u0131n\u0131z.<\/p>\n\n\n\n<p>Monolith Hukuk B\u00fcrosu&#8217;nun Uzmanl\u0131k Alanlar\u0131: <a href=\"https:\/\/monolith.law\/practices\/corporate\" target=\"_blank\" rel=\"noreferrer noopener\">Japonya&#8217;da IT &amp; Giri\u015fim \u015eirketleri \u0130\u00e7in Kurumsal Hukuk Hizmetleri[ja]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Son y\u0131llarda, \u00e7al\u0131\u015fanlar\u0131n k\u00f6t\u00fc niyetli m\u00fc\u015fteri \u015fikayetleri nedeniyle s\u0131k\u0131nt\u0131 ya\u015fad\u0131\u011f\u0131 &#8216;m\u00fc\u015fteri tacizi&#8217; olarak bilinen &#8216;kasuhara&#8217; sorunu artmaktad\u0131r. \u015eirketlerin \u00e7al\u0131\u015fanlar\u0131n\u0131n [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":74168,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[24,28],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/73952"}],"collection":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/comments?post=73952"}],"version-history":[{"count":3,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/73952\/revisions"}],"predecessor-version":[{"id":74169,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/73952\/revisions\/74169"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/media\/74168"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/media?parent=73952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/categories?post=73952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/tags?post=73952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}