{"id":73960,"date":"2025-07-25T16:56:47","date_gmt":"2025-07-25T07:56:47","guid":{"rendered":"https:\/\/monolith.law\/tr\/?p=73960"},"modified":"2025-08-11T16:16:50","modified_gmt":"2025-08-11T07:16:50","slug":"shopping-mall-legal-liability","status":"publish","type":"post","link":"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability","title":{"rendered":"Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Hukuki Sorumlulu\u011fu Nedir? \u0130\u015fletmecilerin Sorumluluk Ta\u015f\u0131d\u0131\u011f\u0131 Durumlar A\u00e7\u0131klan\u0131yor"},"content":{"rendered":"\n<p>Art\u0131k internet \u00fczerinden \u00fcr\u00fcn sat\u0131n almak ola\u011fan bir durum haline geldi. <a href=\"https:\/\/www.meti.go.jp\/press\/2024\/09\/20240925001\/20240925001.html\" target=\"_blank\" rel=\"noreferrer noopener\">Japonya Ekonomi, Ticaret ve Sanayi Bakanl\u0131\u011f\u0131&#8217;n\u0131n &#8220;Reiwa 5 (2023) Y\u0131l\u0131 Dijital Ticaret Ortam\u0131 D\u00fczenleme Projesi (Elektronik Ticaret Pazar Ara\u015ft\u0131rmas\u0131)&#8221;[ja]<\/a> raporuna g\u00f6re, EC i\u015flemleri (elektronik ticaret) pazar b\u00fcy\u00fckl\u00fc\u011f\u00fcne bak\u0131ld\u0131\u011f\u0131nda, BtoC (i\u015fletmeden t\u00fcketiciye i\u015flemler) pazar\u0131n\u0131n b\u00fcy\u00fckl\u00fc\u011f\u00fc Reiwa 5 y\u0131l\u0131nda (2023) 24.8 trilyon yenin \u00fczerine \u00e7\u0131km\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p>Pazar b\u00fcy\u00fckl\u00fc\u011f\u00fcn\u00fcn geni\u015flemesiyle birlikte, platform \u00fczerindeki EC i\u015flemlerinde bir\u00e7ok sorun ya\u015fand\u0131\u011f\u0131 bildirilmektedir. \u00d6rne\u011fin, BtoC tipi i\u015flemlerde, internet al\u0131\u015fveri\u015f merkezlerinin (bundan b\u00f6yle &#8220;merkez&#8221; olarak an\u0131lacakt\u0131r) kullan\u0131c\u0131lar\u0131, merkezde ma\u011faza a\u00e7m\u0131\u015f bir sat\u0131c\u0131dan \u00fcr\u00fcn sat\u0131n ald\u0131ktan sonra, \u00fcr\u00fcnde kusur oldu\u011funu ancak sat\u0131c\u0131yla ileti\u015fim kurulamad\u0131\u011f\u0131n\u0131 bildiren sorunlar ya\u015fanmaktad\u0131r. Bu t\u00fcr durumlarda, zarar g\u00f6ren merkez kullan\u0131c\u0131lar\u0131, ilgili ma\u011fazaya kar\u015f\u0131 s\u00f6zle\u015fmesel sorumluluk talep edebilir, ancak acaba merkezin i\u015fletmecileri de sorumlulukla kar\u015f\u0131 kar\u015f\u0131ya kalabilir mi?<\/p>\n\n\n\n<p>Bu makalede, merkez i\u015fletmecilerinin, bireysel ma\u011fazalar\u0131n neden oldu\u011fu zararlardan dolay\u0131 kullan\u0131c\u0131lara kar\u015f\u0131 sorumluluk ta\u015f\u0131y\u0131p ta\u015f\u0131mad\u0131klar\u0131 konusunda Japon hukuku \u00e7er\u00e7evesinde a\u00e7\u0131klamalar yap\u0131lacakt\u0131r.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability\/#Japonya%E2%80%99da_Alisveris_Merkezi_Isletmecilerinin_Kullanicilara_Karsi_Hukuki_Sorumlulugu\" title=\"Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Kullan\u0131c\u0131lara Kar\u015f\u0131 Hukuki Sorumlulu\u011fu\">Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Kullan\u0131c\u0131lara Kar\u015f\u0131 Hukuki Sorumlulu\u011fu<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability\/#Japonya%E2%80%99da_Alisveris_Merkezi_Isletmecilerinin_Sorumluluk_Tasiyabilecegi_Durumlar\" title=\"Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Sorumluluk Ta\u015f\u0131yabilece\u011fi Durumlar\">Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Sorumluluk Ta\u015f\u0131yabilece\u011fi Durumlar<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability\/#Saticinin_Alisveris_Merkezi_Isletmecisi_Oldugu_Yanilgisinin_Ortaya_Cikabilecegi_Durumlar\" title=\"Sat\u0131c\u0131n\u0131n Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecisi Oldu\u011fu Yan\u0131lg\u0131s\u0131n\u0131n Ortaya \u00c7\u0131kabilece\u011fi Durumlar\">Sat\u0131c\u0131n\u0131n Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecisi Oldu\u011fu Yan\u0131lg\u0131s\u0131n\u0131n Ortaya \u00c7\u0131kabilece\u011fi Durumlar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability\/#Japonya%E2%80%99da_Alisveris_Merkezi_Isletmecileri_Urun_Kalitesini_Garanti_Ettiginde\" title=\"Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecileri \u00dcr\u00fcn Kalitesini Garanti Etti\u011finde\">Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecileri \u00dcr\u00fcn Kalitesini Garanti Etti\u011finde<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability\/#Japonya%E2%80%99da_Onemli_Urun_Kazalarinin_Cok_Sayida_Tespit_Edilip_Ihmal_Edilmesi_Durumu\" title=\"Japonya&#8217;da \u00d6nemli \u00dcr\u00fcn Kazalar\u0131n\u0131n \u00c7ok Say\u0131da Tespit Edilip \u0130hmal Edilmesi Durumu\">Japonya&#8217;da \u00d6nemli \u00dcr\u00fcn Kazalar\u0131n\u0131n \u00c7ok Say\u0131da Tespit Edilip \u0130hmal Edilmesi Durumu<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability\/#Ozet_E-Ticaret_Sitelerindeki_Sorunlar_Icin_Uzmanlara_Danisin\" title=\"\u00d6zet: E-Ticaret Sitelerindeki Sorunlar \u0130\u00e7in Uzmanlara Dan\u0131\u015f\u0131n\">\u00d6zet: E-Ticaret Sitelerindeki Sorunlar \u0130\u00e7in Uzmanlara Dan\u0131\u015f\u0131n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/tr\/general-corporate\/shopping-mall-legal-liability\/#Monolit_Hukuk_Burosu%E2%80%99nun_Sundugu_Cozumler\" title=\"Monolit Hukuk B\u00fcrosu&#8217;nun Sundu\u011fu \u00c7\u00f6z\u00fcmler\">Monolit Hukuk B\u00fcrosu&#8217;nun Sundu\u011fu \u00c7\u00f6z\u00fcmler<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Alisveris_Merkezi_Isletmecilerinin_Kullanicilara_Karsi_Hukuki_Sorumlulugu\"><\/span>Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Kullan\u0131c\u0131lara Kar\u015f\u0131 Hukuki Sorumlulu\u011fu<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Ekonomi, Ticaret ve Sanayi Bakanl\u0131\u011f\u0131 taraf\u0131ndan Reiwa 4 (2022) y\u0131l\u0131 Aral\u0131k ay\u0131nda yay\u0131mlanan &#8216;<a href=\"https:\/\/www.meti.go.jp\/press\/2022\/04\/20220401004\/20220401004.html\" target=\"_blank\" rel=\"noreferrer noopener\">Elektronik Ticaret ve Bilgi Varl\u0131klar\u0131 Ticareti Hakk\u0131nda Y\u00f6nerge[ja]<\/a>&#8216; (bundan b\u00f6yle &#8216;Y\u00f6nerge&#8217; olarak an\u0131lacakt\u0131r) kapsam\u0131nda, al\u0131\u015fveri\u015f merkezi i\u015fletmecileri, zarar g\u00f6ren kullan\u0131c\u0131lara kar\u015f\u0131, esasen sorumluluk ta\u015f\u0131mamaktad\u0131r.<\/p>\n\n\n\n<p>Al\u0131\u015fveri\u015f merkezlerinde, bireysel ma\u011fazalar ve kullan\u0131c\u0131lar aras\u0131nda \u00fcr\u00fcn veya hizmet al\u0131m sat\u0131m\u0131 ger\u00e7ekle\u015fti\u011finden, bu iki taraf aras\u0131nda bir mal\u0131n sat\u0131\u015f\u0131 konusunda anla\u015fma sa\u011fland\u0131\u011f\u0131nda, ilgili i\u015flem i\u00e7in bir sat\u0131\u015f s\u00f6zle\u015fmesi do\u011far ve ma\u011faza, mal\u0131n teslim y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc, al\u0131c\u0131 ise \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc \u00fcstlenir (Medeni Kanun Madde 555). \u0130\u015fte bu temel hak ve y\u00fck\u00fcml\u00fcl\u00fck ili\u015fkisi, i\u015flemlerin temelini olu\u015fturdu\u011fundan, ma\u011faza farkl\u0131 bir \u00fcr\u00fcn teslim etti\u011finde, bu durum bor\u00e7 ihlali (eksik ifa) olarak kabul edilir ve kullan\u0131c\u0131, ma\u011fazadan \u00fcr\u00fcn\u00fcn de\u011fi\u015ftirilmesini talep edebilir (alternatif mal talebi olarak). Ayr\u0131ca, ma\u011faza \u00fcr\u00fcn\u00fc teslim etmesine ra\u011fmen kullan\u0131c\u0131 sat\u0131\u015f bedelini \u00f6demezse, bu durum bor\u00e7 ihlali (ifada gecikme) olarak kabul edilir ve ihtar \u00e7ekildikten sonra sat\u0131\u015f s\u00f6zle\u015fmesini feshetmek m\u00fcmk\u00fcnd\u00fcr (Medeni Kanun Madde 541).<\/p>\n\n\n\n<p>Al\u0131\u015fveri\u015f merkezi i\u015fletmecileri, sadece i\u015flemlerin ger\u00e7ekle\u015fece\u011fi &#8216;alan\u0131&#8217; sa\u011flamakla y\u00fck\u00fcml\u00fc olduklar\u0131ndan, ma\u011faza ve kullan\u0131c\u0131 aras\u0131ndaki bireysel i\u015flemlerle ilgili olarak, kullan\u0131c\u0131 ile do\u011frudan bir sat\u0131\u015f s\u00f6zle\u015fmesi ili\u015fkisine girmezler. Bu nedenle, bireysel ma\u011fazalarla yap\u0131lan i\u015flemlerde sat\u0131c\u0131 olarak sorumluluk ta\u015f\u0131yan taraf ma\u011fazad\u0131r.<\/p>\n\n\n\n<p>Yine de, Y\u00f6nerge, al\u0131\u015fveri\u015f merkezi i\u015fletmecilerinin baz\u0131 durumlarda sorumluluk ta\u015f\u0131yabilecekleri istisnai halleri de belirtmektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Alisveris_Merkezi_Isletmecilerinin_Sorumluluk_Tasiyabilecegi_Durumlar\"><\/span>Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Sorumluluk Ta\u015f\u0131yabilece\u011fi Durumlar<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2023\/09\/Shutterstock_2142599547.jpg\" alt=\"Japonya'da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecilerinin Sorumluluk Ta\u015f\u0131yabilece\u011fi Durumlar\" class=\"wp-image-62660\" \/><\/figure>\n\n\n\n<p>Y\u00f6netmelikte, al\u0131\u015fveri\u015f merkezi i\u015fletmecilerinin sorumluluk ta\u015f\u0131yabilece\u011fi istisnai durumlar olarak a\u015fa\u011f\u0131daki \u00fc\u00e7 \u00f6rnek belirtilmi\u015ftir:<\/p>\n\n\n\n<ol>\n<li>Al\u0131c\u0131lar\u0131n, sat\u0131c\u0131n\u0131n al\u0131\u015fveri\u015f merkezi i\u015fletmecisi oldu\u011fu y\u00f6n\u00fcnde yan\u0131lg\u0131ya d\u00fc\u015febilece\u011fi durumlar<\/li>\n\n\n\n<li>Belirli bir ma\u011fazan\u0131n belirli \u00fcr\u00fcnlerinin kalitesini aktif bir \u015fekilde garanti edip \u00fcst\u00fcn oldu\u011funu iddia ettikleri durumlar<\/li>\n\n\n\n<li>Ciddi \u00fcr\u00fcn kazalar\u0131n\u0131n s\u0131k\u00e7a ya\u015fand\u0131\u011f\u0131n\u0131n bilinmesine ra\u011fmen, bunlar\u0131n makul bir s\u00fcre boyunca g\u00f6z ard\u0131 edildi\u011fi durumlar<\/li>\n<\/ol>\n\n\n\n<p>Bu \u00fc\u00e7 durumu a\u015fa\u011f\u0131da a\u00e7\u0131kl\u0131yoruz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Saticinin_Alisveris_Merkezi_Isletmecisi_Oldugu_Yanilgisinin_Ortaya_Cikabilecegi_Durumlar\"><\/span>Sat\u0131c\u0131n\u0131n Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecisi Oldu\u011fu Yan\u0131lg\u0131s\u0131n\u0131n Ortaya \u00c7\u0131kabilece\u011fi Durumlar<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Japon ticaret hukuku standartlar\u0131na g\u00f6re,<\/p>\n\n\n\n<ol>\n<li>Ma\u011fazan\u0131n i\u015fletmesinin, al\u0131\u015fveri\u015f merkezi kullan\u0131c\u0131lar\u0131 taraf\u0131ndan i\u015fletmecinin kendisi taraf\u0131ndan y\u00fcr\u00fct\u00fcld\u00fc\u011f\u00fc yan\u0131lg\u0131s\u0131na neden olabilecek bir d\u0131\u015f g\u00f6r\u00fcn\u00fc\u015f\u00fcn varl\u0131\u011f\u0131 (D\u0131\u015f G\u00f6r\u00fcn\u00fc\u015f\u00fcn Varl\u0131\u011f\u0131)<\/li>\n\n\n\n<li>Bu d\u0131\u015f g\u00f6r\u00fcn\u00fc\u015f\u00fcn varl\u0131\u011f\u0131ndan dolay\u0131 i\u015fletmeciye bir sorumluluk y\u00fcklenmesi (Sorumluluk Nedeni)<\/li>\n\n\n\n<li>Al\u0131\u015fveri\u015f merkezi kullan\u0131c\u0131lar\u0131n\u0131n ciddi bir kusur olmaks\u0131z\u0131n i\u015fletmeyi yanl\u0131\u015f de\u011ferlendirerek i\u015flem yapmalar\u0131 (Kar\u015f\u0131 Taraf\u0131n \u0130yi Niyeti ve A\u011f\u0131r Kusursuzlu\u011fu)<\/li>\n<\/ol>\n\n\n\n<p>gibi durumlar s\u00f6z konusu oldu\u011funda, sat\u0131c\u0131n\u0131n al\u0131\u015fveri\u015f merkezi i\u015fletmecisi oldu\u011fu yan\u0131lg\u0131s\u0131 ortaya \u00e7\u0131kabilir ve Ticaret Kanunu&#8217;nun 14. maddesi veya \u015eirketler Kanunu&#8217;nun 9. maddesinde belirtilen &#8220;benzer durumlar\u0131n uygulanabilirli\u011fi&#8221; ilkesi gere\u011fince, i\u015fletmecinin sorumluluk ta\u015f\u0131mas\u0131 m\u00fcmk\u00fcn olabilir.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Kendi ticari unvan\u0131n\u0131 kullanarak i\u015fletme veya faaliyet y\u00fcr\u00fctme iznini ba\u015fkas\u0131na veren t\u00fcccar, s\u00f6z konusu t\u00fcccar\u0131n i\u015fletmeyi y\u00fcr\u00fctt\u00fc\u011f\u00fc san\u0131larak o ki\u015fiyle i\u015flem yapanlara kar\u015f\u0131, o ki\u015fiyle birlikte, s\u00f6z konusu i\u015flemden do\u011fan bor\u00e7lar\u0131 \u00f6deme sorumlulu\u011funu ta\u015f\u0131r.<\/p>\n<cite>Ticaret Kanunu (Kendi Ticari Unvan\u0131n\u0131n Kullan\u0131m\u0131n\u0131 Ba\u015fkas\u0131na \u0130zin Veren T\u00fcccar\u0131n Sorumlulu\u011fu) 14. Madde<\/cite><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>Kendi ticari unvan\u0131n\u0131 kullanarak i\u015fletme veya faaliyet y\u00fcr\u00fctme iznini ba\u015fkas\u0131na veren \u015firket, s\u00f6z konusu \u015firketin i\u015fletmeyi y\u00fcr\u00fctt\u00fc\u011f\u00fc san\u0131larak o ki\u015fiyle i\u015flem yapanlara kar\u015f\u0131, o ki\u015fiyle birlikte, s\u00f6z konusu i\u015flemden do\u011fan bor\u00e7lar\u0131 \u00f6deme sorumlulu\u011funu ta\u015f\u0131r.<\/p>\n<cite>\u015eirketler Kanunu (Kendi Ticari Unvan\u0131n\u0131n Kullan\u0131m\u0131n\u0131 Ba\u015fkas\u0131na \u0130zin Veren \u015eirketin Sorumlulu\u011fu) 9. Madde<\/cite><\/blockquote>\n\n\n\n<p>Kullan\u0131c\u0131lar\u0131n &#8220;al\u0131\u015fveri\u015f merkezi i\u015fletmecisinin i\u015fletmeyi y\u00fcr\u00fctt\u00fc\u011f\u00fc san\u0131s\u0131na&#8221; kap\u0131lmamas\u0131 i\u00e7in, a\u015fa\u011f\u0131daki gibi ifadelerin a\u00e7\u0131k\u00e7a belirtilmesi gerekmektedir.<\/p>\n\n\n\n<p>\u00d6rne\u011fin, web \u00fczerinde kullan\u0131c\u0131lar\u0131n kolayl\u0131kla fark edebilece\u011fi bir \u015fekilde &#8220;Bu al\u0131\u015fveri\u015f merkezinde yer alan ma\u011fazalar, \u015firketimizden ba\u011f\u0131ms\u0131z i\u015fletmeciler taraf\u0131ndan kendi sorumluluklar\u0131 alt\u0131nda i\u015fletilmekte olup, \u00f6zellikle belirtilmedi\u011fi s\u00fcrece \u015firketimiz veya ba\u011fl\u0131 kurulu\u015flar\u0131m\u0131z taraf\u0131ndan y\u00f6netilmemekte veya i\u015fletilmemektedir&#8221; \u015feklinde, i\u015fletmecinin sat\u0131c\u0131 olmad\u0131\u011f\u0131n\u0131 a\u00e7\u0131k\u00e7a belirten bir a\u00e7\u0131klama yapmak faydal\u0131 olacakt\u0131r. Bu t\u00fcr bir ifade, al\u0131\u015fveri\u015f merkezi i\u015fletmecisinin sorumlulu\u011funu reddetme konusunda g\u00fc\u00e7l\u00fc bir temel olu\u015fturabilir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Alisveris_Merkezi_Isletmecileri_Urun_Kalitesini_Garanti_Ettiginde\"><\/span>Japonya&#8217;da Al\u0131\u015fveri\u015f Merkezi \u0130\u015fletmecileri \u00dcr\u00fcn Kalitesini Garanti Etti\u011finde<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Y\u00f6netmeliklere g\u00f6re, al\u0131\u015fveri\u015f merkezi i\u015fletmecileri \u00f6zel sayfalar olu\u015fturarak r\u00f6portajlar yay\u0131nlad\u0131\u011f\u0131nda ve belirli bir ma\u011fazan\u0131n \u00fcr\u00fcnlerini kaliteli olarak tan\u0131tt\u0131\u011f\u0131nda, kullan\u0131c\u0131lar bu bilgilere g\u00fcvenerek \u00fcr\u00fcn\u00fc sat\u0131n ald\u0131klar\u0131nda ve bu \u00fcr\u00fcn\u00fcn sat\u0131n al\u0131nmas\u0131ndan dolay\u0131 zarar meydana geldi\u011finde, i\u015fletmecilerin sorumluluk ta\u015f\u0131ma ihtimali bulunmaktad\u0131r.<\/p>\n\n\n\n<p>Ancak, i\u015fletmecinin kalite konusunda herhangi bir yarg\u0131da bulunmadan sadece \u00fcr\u00fcn veya ma\u011faza reklamlar\u0131n\u0131 yay\u0131nlad\u0131\u011f\u0131 durumlarda, i\u015fletmecinin sorumluluk ta\u015f\u0131mas\u0131 genellikle beklenmez.<\/p>\n\n\n\n<p>Ayr\u0131ca, bir \u00fcr\u00fcn\u00fc &#8220;en \u00e7ok satanlar&#8221; olarak etiketlemek, pop\u00fcler oylama sonu\u00e7lar\u0131na veya sat\u0131\u015f rakamlar\u0131na dayal\u0131 &#8220;s\u0131ralamalar&#8221; yapmak veya kullan\u0131c\u0131lar\u0131n sat\u0131n alma ge\u00e7mi\u015fine dayal\u0131 &#8220;\u00f6nerilen \u00fcr\u00fcnler&#8221; sunmak da, bunlar tek ba\u015f\u0131na i\u015fletmecinin \u00fcr\u00fcn kalitesi hakk\u0131nda bir yarg\u0131da bulundu\u011funu g\u00f6stermez, bu nedenle i\u015fletmecinin bu durumlarda da sorumluluk ta\u015f\u0131mas\u0131 beklenmez.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Japonya%E2%80%99da_Onemli_Urun_Kazalarinin_Cok_Sayida_Tespit_Edilip_Ihmal_Edilmesi_Durumu\"><\/span>Japonya&#8217;da \u00d6nemli \u00dcr\u00fcn Kazalar\u0131n\u0131n \u00c7ok Say\u0131da Tespit Edilip \u0130hmal Edilmesi Durumu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith.law\/wp-content\/uploads\/2023\/09\/Shutterstock_2235301471.jpg\" alt=\"Japonya'da \u00d6nemli \u00dcr\u00fcn Kazalar\u0131n\u0131n \u00c7ok Say\u0131da Tespit Edilip \u0130hmal Edilmesi Durumu\" class=\"wp-image-62659\" \/><\/figure>\n\n\n\n<p>\u00d6nemli \u00fcr\u00fcn kazalar\u0131n\u0131n \u00e7ok say\u0131da tespit edildi\u011fi bir \u00fcr\u00fcn\u00fcn, ma\u011fazalarda sat\u0131\u015f\u0131n\u0131n yap\u0131lmas\u0131ndan haberdar olan al\u0131\u015fveri\u015f merkezi i\u015fletmecileri, bu durumu makul bir s\u00fcre boyunca ihmal ettikleri takdirde, s\u00f6z konusu ma\u011fazadan ilgili \u00fcr\u00fcn\u00fc sat\u0131n alan al\u0131\u015fveri\u015f merkezi kullan\u0131c\u0131lar\u0131n\u0131n ayn\u0131 t\u00fcr \u00fcr\u00fcn kazalar\u0131ndan zarar g\u00f6rmesi gibi \u00f6zel durumlar s\u00f6z konusu oldu\u011funda, i\u015fletmecilerin haks\u0131z fiil sorumlulu\u011fu veya al\u0131\u015fveri\u015f merkezi kullan\u0131c\u0131lar\u0131na kar\u015f\u0131 ihmal y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc (al\u0131\u015fveri\u015f merkezi kullan\u0131m s\u00f6zle\u015fmesine ba\u011fl\u0131 y\u00fck\u00fcml\u00fcl\u00fck ihlali) temelinde sorumlu tutulabilecekleri bir ihtimaldir.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.kokusen.go.jp\/soudan_now\/data\/degitalplatform.html\" target=\"_blank\" rel=\"noreferrer noopener\">Japonya Ulusal Ya\u015fam Merkezi&#8217;nin &#8216;Dijital Platformlarla \u0130lgili Sorunlar'[ja]<\/a> raporunda, al\u0131\u015fveri\u015f merkezleriyle ilgili t\u00fcketici ya\u015fam dan\u0131\u015fmanl\u0131\u011f\u0131 sorunlar\u0131na \u00f6rnek olarak:<\/p>\n\n\n\n<ul>\n<li>Al\u0131\u015fveri\u015f merkezindeki bir sat\u0131\u015f i\u015fletmesinden (ma\u011faza) \u00fcr\u00fcn sipari\u015f edildi\u011finde, &#8220;Sipari\u015f edilen \u00fcr\u00fcn gelmiyor&#8221;, &#8220;Sipari\u015f edilen \u00fcr\u00fcnden farkl\u0131 bir \u00fcr\u00fcn geldi&#8221;, &#8220;\u00dcr\u00fcn imaj\u0131 farkl\u0131&#8221;, &#8220;Gelen \u00fcr\u00fcnde kusur var&#8221;, &#8220;\u00dcr\u00fcn kullan\u0131ld\u0131\u011f\u0131nda kaza meydana geldi&#8221; gibi sorunlar<\/li>\n\n\n\n<li>Sorun ya\u015fand\u0131\u011f\u0131nda, t\u00fcketicilerin geri \u00f6deme, iade veya de\u011fi\u015fim taleplerine sat\u0131\u015f i\u015fletmesinin yan\u0131t vermemesi durumlar\u0131<\/li>\n\n\n\n<li>Sat\u0131\u015f i\u015fletmesiyle ileti\u015fime ge\u00e7ilemeyen veya sat\u0131c\u0131n\u0131n ileti\u015fim bilgilerinin site \u00fczerinde g\u00f6sterilmemesi nedeniyle ula\u015f\u0131lamayan durumlar<\/li>\n<\/ul>\n\n\n\n<p>Bu t\u00fcr sorunlar\u0131 \u00f6nlemek i\u00e7in, <a href=\"https:\/\/www.cao.go.jp\/consumer\/iinkaikouhyou\/2019\/houkoku\/201904_online_pf_houkoku.html\" target=\"_blank\" rel=\"noreferrer noopener\">Japonya Kabine Ofisi taraf\u0131ndan &#8216;Online Platformlarda \u0130\u015flem Yapma Bi\u00e7imleri \u00dczerine Uzman \u0130nceleme Komitesi Raporu&#8217; (11 Nisan 2019)[ja]<\/a>nda, &#8216;Platform \u0130\u015fletmecilerinin Giri\u015fimleri&#8217; olarak:<\/p>\n\n\n\n<ul>\n<li>Platformun sa\u011fl\u0131kl\u0131 ve g\u00fcvenli bir i\u015flem ortam\u0131 sunabilmesi i\u00e7in, ma\u011faza a\u00e7ma ve \u00fcr\u00fcn listeleme incelemesi, sa\u011flay\u0131c\u0131lar ve al\u0131c\u0131 veya kullan\u0131c\u0131lar hakk\u0131nda do\u011fru bilgilerin toplanmas\u0131 ve bunlar\u0131n uygun \u015fekilde kullan\u0131lmas\u0131 gibi temel ve en az\u0131ndan minimum g\u00fcvenlik kontrol maddeleri<\/li>\n\n\n\n<li>Ma\u011faza a\u00e7ma ve \u00fcr\u00fcn listeleme incelemeleri gibi inceleme standartlar\u0131n\u0131n m\u00fcmk\u00fcn olan kapsamda kamuoyuna a\u00e7\u0131klanmas\u0131<\/li>\n\n\n\n<li>Mal veya hizmet sa\u011flay\u0131c\u0131lar\u0131 (kullan\u0131c\u0131lar), al\u0131c\u0131lar veya kullan\u0131c\u0131lar, t\u00fcketici ya\u015fam dan\u0131\u015fmanlar\u0131 gibi taraflardan i\u015flemle ilgili bilgi al\u0131nd\u0131\u011f\u0131nda yap\u0131lacak ara\u015ft\u0131rmalar ve uygun izleme<\/li>\n\n\n\n<li>S\u0131k\u0131nt\u0131 ya\u015fayan kullan\u0131c\u0131lara dikkat \u00e7ekme, ma\u011fazadan \u00e7\u0131k\u0131\u015f tavsiyesi gibi, sadece ma\u011faza a\u00e7\u0131l\u0131\u015f\u0131nda de\u011fil, t\u00fcketicilerden gelen bilgilere dayal\u0131 olarak yap\u0131lan sonrasal yan\u0131tlar<\/li>\n\n\n\n<li>Yasalara ayk\u0131r\u0131 i\u015fletmelere kar\u015f\u0131 idari makamlarla i\u015fbirli\u011fi i\u00e7inde al\u0131nacak \u00f6nlemler<\/li>\n<\/ul>\n\n\n\n<p>gibi hususlar talep edilmektedir.<\/p>\n\n\n\n<p>En az\u0131ndan s\u00f6z konusu yasa d\u0131\u015f\u0131 faaliyetin varl\u0131\u011f\u0131ndan haberdar olduktan sonra, h\u0131zl\u0131 bir \u015fekilde harekete ge\u00e7meyip, makul bir s\u00fcre ge\u00e7tikten sonra da ihmal edilmesi durumunda, al\u0131\u015fveri\u015f merkezi i\u015fletmecilerinin de sorumlu tutulabilece\u011fi i\u00e7in dikkatli olmak gerekmektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ozet_E-Ticaret_Sitelerindeki_Sorunlar_Icin_Uzmanlara_Danisin\"><\/span>\u00d6zet: E-Ticaret Sitelerindeki Sorunlar \u0130\u00e7in Uzmanlara Dan\u0131\u015f\u0131n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Al\u0131\u015fveri\u015f merkezi i\u015fletmecileri ile kullan\u0131c\u0131lar aras\u0131nda, bireysel i\u015flemler a\u00e7\u0131s\u0131ndan do\u011frudan bir s\u00f6zle\u015fme ili\u015fkisi bulunmamakla birlikte, al\u0131\u015fveri\u015f merkezinin kullan\u0131m\u0131 s\u00f6z konusu oldu\u011funda bir kullan\u0131m s\u00f6zle\u015fmesi ili\u015fkisi bulunmaktad\u0131r.<\/p>\n\n\n\n<p>Bu nedenle, al\u0131\u015fveri\u015f merkezi i\u015fletmecileri olarak, kullan\u0131m s\u00f6zle\u015fmesine ba\u011fl\u0131 y\u00fck\u00fcml\u00fcl\u00fckler kapsam\u0131nda, sat\u0131c\u0131lar\u0131 ara\u015ft\u0131rma ve y\u00f6netme, i\u015flem ortam\u0131n\u0131 d\u00fczenleme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc bulunmaktad\u0131r. Sorunlu \u00fcr\u00fcnleri veya ma\u011fazalar\u0131 ara\u015ft\u0131rarak, olas\u0131 sorunlar\u0131 \u00f6nceden \u00f6nlemek de \u00f6nemlidir.<\/p>\n\n\n\n<p>Bir al\u0131\u015fveri\u015f merkezi i\u015fletirken, bu hukuki sorumluluklar\u0131 iyi anlamak ve t\u00fcketicilerin yan\u0131lg\u0131ya d\u00fc\u015fmemesi i\u00e7in do\u011fru g\u00f6sterimler yapmak, ma\u011fazalara kar\u015f\u0131 uygun ara\u015ft\u0131rma ve yan\u0131t vermek gereklidir. \u0130lgili Japon yasalar\u0131na hakim bir avukata dan\u0131\u015farak, kullan\u0131c\u0131lar\u0131n sorunlar\u0131n\u0131 \u00f6nlemek i\u00e7in tedbirler almak faydal\u0131 olacakt\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Monolit_Hukuk_Burosu%E2%80%99nun_Sundugu_Cozumler\"><\/span>Monolit Hukuk B\u00fcrosu&#8217;nun Sundu\u011fu \u00c7\u00f6z\u00fcmler<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Monolit Hukuk B\u00fcrosu, IT ve \u00f6zellikle internet ile hukukun her iki alan\u0131nda da zengin deneyime sahip bir hukuk firmas\u0131d\u0131r. \u0130nternet \u00fczerinde bir al\u0131\u015fveri\u015f merkezi a\u00e7may\u0131 d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fczde, yasal denetimin gereklili\u011fi giderek artmaktad\u0131r. Firmam\u0131z, bu konuda \u00e7\u00f6z\u00fcmler sunmaktad\u0131r.<\/p>\n\n\n\n<p>Monolit Hukuk B\u00fcrosu&#8217;nun Uzmanl\u0131k Alanlar\u0131: <a href=\"https:\/\/monolith.law\/practices\/corporate\" target=\"_blank\" rel=\"noreferrer noopener\">Japonya&#8217;daki IT ve Giri\u015fim \u015eirketlerine Y\u00f6nelik Kurumsal Hukuk Hizmetleri[ja]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Art\u0131k internet \u00fczerinden \u00fcr\u00fcn sat\u0131n almak ola\u011fan bir durum haline geldi. Japonya Ekonomi, Ticaret ve Sanayi Bakanl\u0131\u011f\u0131&#8217;n\u0131n &#8220;Reiwa 5 (2023) Y\u0131l\u0131 Dijital Ticaret Ortam\u0131 D\u00fczenleme Projesi (Ele [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":74182,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[24,28],"acf":[],"_links":{"self":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/73960"}],"collection":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/comments?post=73960"}],"version-history":[{"count":2,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/73960\/revisions"}],"predecessor-version":[{"id":74183,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/posts\/73960\/revisions\/74183"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/media\/74182"}],"wp:attachment":[{"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/media?parent=73960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/categories?post=73960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/monolith.law\/tr\/wp-json\/wp\/v2\/tags?post=73960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}