{"id":63050,"date":"2024-05-02T12:15:47","date_gmt":"2024-05-02T03:15:47","guid":{"rendered":"https:\/\/monolith.law\/zh-cn\/?p=63050"},"modified":"2024-05-18T16:19:00","modified_gmt":"2024-05-18T07:19:00","slug":"customer-complaint-return-legal-effect","status":"publish","type":"post","link":"https:\/\/monolith.law\/zh-cn\/general-corporate\/customer-complaint-return-legal-effect","title":{"rendered":"\u201c\u65e0\u7d22\u8d54\u3001\u65e0\u9000\u8d27\u201d\u7edd\u5bf9\u4e0d\u80fd\u9000\u8d27\u5417?\u89e3\u6790\u5176\u6cd5\u5f8b\u6548\u529b"},"content":{"rendered":"\n<p>\u5728\u95f2\u9c7c\u5e94\u7528\u7a0b\u5e8f\u548c\u7f51\u7edc\u62cd\u5356\u7f51\u7ad9\u7b49\u5730\u65b9\uff0c\u6211\u4eec\u7ecf\u5e38\u4f1a\u770b\u5230\u201c\u65e0\u6295\u8bc9\u3001\u65e0\u9000\u8d27\u201d\u7684\u58f0\u660e\u3002\u5982\u679c\u5546\u54c1\u7684\u6982\u8ff0\u680f\u4e2d\u6709\u8fd9\u6837\u7684\u58f0\u660e\uff0c\u90a3\u4e48\u4e70\u5bb6\u662f\u5426\u7edd\u5bf9\u4e0d\u80fd\u5bf9\u5546\u54c1\u63d0\u51fa\u6295\u8bc9\u6216\u9000\u8d27\u5462\uff1f<\/p>\n\n\n\n<p>\u5728\u8fd9\u91cc\uff0c\u6211\u4eec\u5c06\u89e3\u91ca\u201c\u65e0\u6295\u8bc9\u3001\u65e0\u9000\u8d27\u201d\u58f0\u660e\u7684\u6cd5\u5f8b\u6548\u529b\u3002<\/p>\n\n\n\n<div 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title=\"\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u7684\u6ce8\u610f\u4e8b\u9879\">\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u7684\u6ce8\u610f\u4e8b\u9879<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/monolith.law\/zh-cn\/general-corporate\/customer-complaint-return-legal-effect\/#%E6%80%BB%E7%BB%93\" title=\"\u603b\u7ed3\">\u603b\u7ed3<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/monolith.law\/zh-cn\/general-corporate\/customer-complaint-return-legal-effect\/#%E5%BD%93%E4%BA%8B%E5%8A%A1%E6%89%80%E6%8F%90%E4%BE%9B%E7%9A%84%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%E4%BB%8B%E7%BB%8D\" title=\"\u5f53\u4e8b\u52a1\u6240\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4ecb\u7ecd\">\u5f53\u4e8b\u52a1\u6240\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4ecb\u7ecd<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" 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class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith-law.jp\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-3.jpg\" alt=\"\" class=\"wp-image-42952\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u65e0\u7d22\u8d54\u65e0\u9000\u8d27\u4e0e\u5408\u540c\u4e0d\u7b26\"><span class=\"ez-toc-section\" id=\"%E6%97%A0%E7%B4%A2%E8%B5%94%E6%97%A0%E9%80%80%E8%B4%A7%E4%B8%8E%E5%90%88%E5%90%8C%E4%B8%8D%E7%AC%A6\"><\/span>\u65e0\u7d22\u8d54\u65e0\u9000\u8d27\u4e0e\u5408\u540c\u4e0d\u7b26<span 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class=\"wp-block-quote\">\n<p>\u65e5\u672c\u6c11\u6cd5\uff08\u4e70\u4e3b\u7684\u8ffd\u52a0\u5c65\u884c\u8bf7\u6c42\u6743\uff09<\/p>\n\n\n\n<p>\u7b2c562\u6761 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href=\"https:\/\/monolith-law.jp\/corporate\/defect-warranty-liability\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith-law.jp\/corporate\/defect-warranty-liability[ja]<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith-law.jp\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-2.jpg\" alt=\"\" class=\"wp-image-42951\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u58f2\u4e3b\u3068\u8cb7\u4e3b\u304c\u7559\u610f\u3059\u3079\u304d\u70b9\"><span class=\"ez-toc-section\" id=\"%E5%8D%96%E4%B8%BB%E5%92%8C%E4%B9%B0%E4%B8%BB%E9%9C%80%E8%A6%81%E6%B3%A8%E6%84%8F%E7%9A%84%E7%82%B9\"><\/span>\u5356\u4e3b\u548c\u4e70\u4e3b\u9700\u8981\u6ce8\u610f\u7684\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u30ce\u30fc\u30af\u30ec\u30fc\u30e0-\u30ce\u30fc\u30ea\u30bf\u30fc\u30f3\u3068\u58f2\u4e3b\"><span class=\"ez-toc-section\" id=\"%E6%97%A0%E6%8A%95%E8%AF%89%E6%97%A0%E9%80%80%E8%B4%A7%E4%B8%8E%E5%8D%96%E4%B8%BB\"><\/span>\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u4e0e\u5356\u4e3b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5f53\u4e2a\u4eba\u6d88\u8d39\u8005\u4ece\u5546\u5bb6\u8d2d\u4e70\u5546\u54c1\u65f6\uff0c\u4e5f\u5c31\u662f\u8bf4\uff0c\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u7684\u5356\u4e3b\u4e0d\u662f\u4e2a\u4eba\u800c\u662f\u5546\u5bb6\u65f6\uff0c\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u7684\u7279\u7ea6\u5c06\u5982\u4f55\u5904\u7406\u5462\uff1f<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\u6d88\u8d39\u8005\u5951\u7ea6\u6cd5\uff08\u65e5\u672c\u6d88\u8d39\u8005\u5408\u540c\u6cd5\uff09\uff08\u5546\u5bb6\u514d\u9664\u8d54\u507f\u8d23\u4efb\u7684\u6761\u6b3e\u7b49\u65e0\u6548\uff09<\/p>\n\n\n\n<p>\u7b2c8\u6761 \u4e0b\u5217\u6d88\u8d39\u8005\u5408\u540c\u7684\u6761\u6b3e\uff0c\u5e94\u89c6\u4e3a\u65e0\u6548\u3002<\/p>\n\n\n\n<p>1 \u514d\u9664\u5546\u5bb6\u56e0\u672a\u5c65\u884c\u503a\u52a1\u800c\u7ed9\u6d88\u8d39\u8005\u9020\u6210\u7684\u635f\u5bb3\u8d54\u507f\u8d23\u4efb\u7684\u5168\u90e8\uff0c\u6216\u8005\u8d4b\u4e88\u8be5\u5546\u5bb6\u51b3\u5b9a\u5176\u8d23\u4efb\u6709\u65e0\u7684\u6743\u529b\u7684\u6761\u6b3e<\/p>\n\n\n\n<p>2 \u514d\u9664\u5546\u5bb6\u56e0\u672a\u5c65\u884c\u503a\u52a1\uff08\u4ec5\u9650\u4e8e\u8be5\u5546\u5bb6\u3001\u5176\u4ee3\u8868\u4eba\u6216\u5176\u96c7\u5458\u7684\u6545\u610f\u6216\u91cd\u5927\u8fc7\u5931\u6240\u81f4\u3002\uff09\u800c\u7ed9\u6d88\u8d39\u8005\u9020\u6210\u7684\u635f\u5bb3\u8d54\u507f\u8d23\u4efb\u7684\u4e00\u90e8\u5206\uff0c\u6216\u8005\u8d4b\u4e88\u8be5\u5546\u5bb6\u51b3\u5b9a\u5176\u8d23\u4efb\u9650\u5ea6\u7684\u6743\u529b\u7684\u6761\u6b3e<\/p>\n<\/blockquote>\n\n\n\n<p>\u5982\u679c\u5356\u4e3b\u53ef\u4ee5\u88ab\u8ba4\u4e3a\u662f\u5546\u5bb6\uff0c\u90a3\u4e48\u5728\u51fa\u552e\u5546\u54c1\u65f6\uff0c\u6839\u636e\u7279\u5b9a\u5546\u4e1a\u4ea4\u6613\u6cd5\uff08\u65e5\u672c\u7279\u5b9a\u5546\u4e1a\u4ea4\u6613\u6cd5\uff09\uff0c\u5fc5\u987b\u5728\u5e7f\u544a\u4e0a\u663e\u793a\u6709\u5173\u6cd5\u5b9a\u9000\u8d27\u4e8b\u9879\u548c\u8d23\u4efb\u7279\u7ea6\u7684\u60c5\u51b5\u3002\u6b64\u5916\uff0c\u5173\u4e8e\u9000\u8d27\u7684\u663e\u793a\uff0c\u9700\u8981\u660e\u786e\u5176\u662f\u6cd5\u5b9a\u9000\u8d27\u6743\u7684\u7279\u7ea6\u663e\u793a\uff0c\u8fd8\u662f\u8d23\u4efb\u7279\u7ea6\u663e\u793a\uff0c\u6216\u8005\u662f\u4e24\u8005\u7684\u663e\u793a\u3002\u5373\u4f7f\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u7684\u663e\u793a\u660e\u786e\u4e86\u6cd5\u5b9a\u9000\u8d27\u6743\u7684\u7279\u7ea6\u548c\u8d23\u4efb\u7279\u7ea6\u7684\u53cc\u91cd\u542b\u4e49\uff0c\u4f46\u5982\u679c\u5356\u4e3b\u662f\u5546\u5bb6\uff0c\u6d88\u8d39\u8005\u662f\u4e70\u4e3b\uff0c\u90a3\u4e48\u4f5c\u4e3a\u8d23\u4efb\u7279\u7ea6\u7684\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\uff0c\u514d\u9664\u5168\u90e8\u8d54\u507f\u8d23\u4efb\uff0c\u5e76\u6392\u9664\u89e3\u9664\u6743\u7684\u7279\u7ea6\uff0c\u6839\u636e\u6d88\u8d39\u8005\u5951\u7ea6\u6cd5\u7b2c8\u6761\uff0c\u539f\u5219\u4e0a\u5c06\u88ab\u89c6\u4e3a\u65e0\u6548\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u30ce\u30fc\u30af\u30ec\u30fc\u30e0-\u30ce\u30fc\u30ea\u30bf\u30fc\u30f3\u306e\u6ce8\u610f\u70b9\"><span class=\"ez-toc-section\" id=\"%E6%97%A0%E6%8A%95%E8%AF%89%E6%97%A0%E9%80%80%E8%B4%A7%E7%9A%84%E6%B3%A8%E6%84%8F%E4%BA%8B%E9%A1%B9\"><\/span>\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u7684\u6ce8\u610f\u4e8b\u9879<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5728\u95f2\u9c7c\u5e94\u7528\u6216\u7f51\u7edc\u62cd\u5356\u4e2d\uff0c\u7531\u4e8e\u8d2d\u4e70\u8005\u65e0\u6cd5\u5b9e\u9645\u770b\u5230\u6216\u89e6\u6478\u5546\u54c1\uff0c\u6240\u4ee5\u5356\u4e3b\u53ef\u80fd\u4f1a\u9762\u4e34\u201c\u5546\u54c1\u540e\u6765\u51fa\u73b0\u5212\u75d5\u201d\u6216\u201c\u4e0e\u60f3\u8c61\u7684\u4e0d\u540c\u201d\u7b49\u6295\u8bc9\uff0c\u6216\u8005\u88ab\u8981\u6c42\u9000\u8d27\u7684\u98ce\u9669\u3002<\/p>\n\n\n\n<p>\u56e0\u6b64\uff0c\u5356\u4e3b\u901a\u8fc7\u660e\u786e\u8868\u793a\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\uff0c\u53ef\u4ee5\u964d\u4f4e\u63a5\u53d7\u6295\u8bc9\u6216\u9000\u8d27\u7684\u98ce\u9669\u3002\u867d\u7136\u8fd9\u662f\u4e00\u4e2a\u65b9\u4fbf\u7684\u7b56\u7565\uff0c\u4f46\u5356\u4e3b\u548c\u4e70\u4e3b\u4e4b\u95f4\u7ecf\u5e38\u4f1a\u53d1\u751f\u7ea0\u7eb7\u3002<\/p>\n\n\n\n<p>\u5356\u4e3b\u9700\u8981\u660e\u786e\u544a\u77e5\u4e70\u4e3b\u5546\u54c1\u7684\u5212\u75d5\u6216\u6545\u969c\uff0c\u5426\u5219\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u53ef\u80fd\u4f1a\u5931\u6548\u3002\u5373\u4f7f\u5356\u4e3b\u8ba4\u4e3a\u67d0\u4e9b\u90e8\u5206\u5fae\u4e0d\u8db3\u9053\uff0c\u4e70\u4e3b\u53ef\u80fd\u4f1a\u8ba4\u4e3a\u8fd9\u4e9b\u90e8\u5206\u5f88\u91cd\u8981\u3002\u5bf9\u4e8e\u53ef\u80fd\u5f15\u53d1\u6295\u8bc9\u7684\u90e8\u5206\uff0c\u6700\u5b89\u5168\u7684\u505a\u6cd5\u662f\u4e0d\u9690\u85cf\u4efb\u4f55\u4fe1\u606f\uff0c\u800c\u662f\u5168\u90e8\u544a\u77e5\u4e70\u4e3b\u3002<\/p>\n\n\n\n<p>\u4e70\u4e3b\u5fc5\u987b\u786e\u8ba4\u662f\u5426\u8bbe\u7f6e\u4e86\u65e0\u6295\u8bc9\u65e0\u9000\u8d27\u7684\u7279\u7ea6\u3002\u5982\u679c\u6709\u7279\u7ea6\uff0c\u90a3\u4e48\u539f\u5219\u4e0a\uff0c\u540e\u6765\u8ffd\u7a76\u8d23\u4efb\u662f\u4e0d\u53ef\u80fd\u7684\u3002\u5c3d\u53ef\u80fd\u8be2\u95ee\u5546\u54c1\u7684\u5212\u75d5\u6216\u6545\u969c\uff0c\u4e86\u89e3\u5546\u54c1\u7684\u72b6\u6001\u540e\u518d\u8d2d\u4e70\u662f\u975e\u5e38\u91cd\u8981\u7684\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/monolith-law.jp\/wp-content\/uploads\/2022\/02\/customer-complaint-return-legal-effect-4.jpg\" alt=\"\" class=\"wp-image-42953\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u307e\u3068\u3081\"><span class=\"ez-toc-section\" id=\"%E6%80%BB%E7%BB%93\"><\/span>\u603b\u7ed3<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u7528\u6237\u95f4\u4ea4\u6613\u7684\u5e02\u573a\u89c4\u6a21\uff0c\u6bcf\u5e74\u90fd\u5728\u6301\u7eed\u6269\u5927\u3002<\/p>\n\n\n\n<p>\u4e3a\u4e86\u8ba9\u5356\u5bb6\u548c\u4e70\u5bb6\u90fd\u80fd\u6ee1\u610f\uff0c\u6109\u5feb\u5730\u5b8c\u6210\u4ea4\u6613\uff0c\u4eba\u4eec\u60f3\u51fa\u4e86\u201c\u65e0\u7d22\u8d54\u3001\u65e0\u9000\u8d27\u201d\u7684\u7279\u7ea6\u3002\u6211\u4eec\u5e0c\u671b\u53cc\u65b9\u90fd\u80fd\u8fdb\u884c\u6ee1\u610f\u7684\u4ea4\u6613\uff0c\u7528\u6237\u95f4\u4ea4\u6613\u80fd\u591f\u5065\u5eb7\u53d1\u5c55\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith-law.jp\/corporate\/c2c-platform-business-responsibility\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith-law.jp\/corporate\/c2c-platform-business-responsibility[ja]<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u5f53\u4e8b\u52d9\u6240\u306b\u3088\u308b\u5bfe\u7b56\u7684\u4ecb\u7ecd\"><span class=\"ez-toc-section\" id=\"%E5%BD%93%E4%BA%8B%E5%8A%A1%E6%89%80%E6%8F%90%E4%BE%9B%E7%9A%84%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%E4%BB%8B%E7%BB%8D\"><\/span>\u5f53\u4e8b\u52a1\u6240\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4ecb\u7ecd<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Monolith\u6cd5\u5f8b\u4e8b\u52a1\u6240\u662f\u4e00\u5bb6\u5728IT\uff0c\u5c24\u5176\u662f\u4e92\u8054\u7f51\u548c\u6cd5\u5f8b\u4e24\u65b9\u9762\u90fd\u5177\u6709\u9ad8\u5ea6\u4e13\u4e1a\u6027\u7684\u6cd5\u5f8b\u4e8b\u52a1\u6240\u3002\u8fd1\u5e74\u6765\uff0c\u56f4\u7ed5\u7f51\u7edc\u62cd\u5356\u548c\u95f2\u7f6e\u7269\u54c1\u4ea4\u6613\u5e94\u7528\u7a0b\u5e8f\uff0c\u6cd5\u5f8b\u5ba1\u67e5\u7684\u5fc5\u8981\u6027\u6b63\u5728\u65e5\u76ca\u589e\u52a0\u3002\u6211\u4eec\u7684\u4e8b\u52a1\u6240\u5728\u8003\u8651\u5230\u5404\u79cd\u6cd5\u5f8b\u89c4\u5b9a\u7684\u57fa\u7840\u4e0a\uff0c\u5206\u6790\u5df2\u7ecf\u5f00\u59cb\u6216\u5373\u5c06\u5f00\u59cb\u7684\u4e1a\u52a1\u7684\u6cd5\u5f8b\u98ce\u9669\uff0c\u5e76\u5c3d\u53ef\u80fd\u5728\u4e0d\u505c\u6b62\u4e1a\u52a1\u7684\u60c5\u51b5\u4e0b\u5bfb\u6c42\u5408\u6cd5\u5316\u3002\u8be6\u7ec6\u5185\u5bb9\u5df2\u5728\u4e0b\u6587\u4e2d\u8bf4\u660e\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/monolith.law\/practices\/corporate\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/monolith.law\/practices\/corporate[ja]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u95f2\u9c7c\u5e94\u7528\u7a0b\u5e8f\u548c\u7f51\u7edc\u62cd\u5356\u7f51\u7ad9\u7b49\u5730\u65b9\uff0c\u6211\u4eec\u7ecf\u5e38\u4f1a\u770b\u5230\u201c\u65e0\u6295\u8bc9\u3001\u65e0\u9000\u8d27\u201d\u7684\u58f0\u660e\u3002\u5982\u679c\u5546\u54c1\u7684\u6982\u8ff0\u680f\u4e2d\u6709\u8fd9\u6837\u7684\u58f0\u660e\uff0c\u90a3\u4e48\u4e70\u5bb6\u662f\u5426\u7edd\u5bf9\u4e0d\u80fd\u5bf9\u5546\u54c1\u63d0\u51fa\u6295\u8bc9\u6216\u9000\u8d27\u5462\uff1f \u5728\u8fd9\u91cc\uff0c\u6211\u4eec\u5c06\u89e3\u91ca\u201c\u65e0\u6295\u8bc9\u3001\u65e0\u9000\u8d27\u201d\u58f0\u660e\u7684\u6cd5\u5f8b\u6548\u529b\u3002 \u7279\u7d04\u7684\u6548\u529b\u9700\u6ce8\u610f \u65e0\u7d22\u8d54\u65e0\u9000\u8d27\u6709\u6548\u7684\u60c5\u51b5 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